Focus Fanatics - View Single Post - My 2012 Focus issues: what Ford is and isn't doing
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Old 09-04-2011, 09:04 AM   #25
estoyloco
Focus Enthusiast
 
Join Date: May 2011
Fan#: 85580
Location: Somewhere in, SC
What I Drive: 2013 Dart Limited

Posts: 395
FF Reputation: 1 estoyloco Good Standing Member
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Troubles and issues with a brand new car is expected...

But utter poor service to address any of your concerns is unwarranted.

That is the bottom line.
Ford isn't failing at QA / having a perfect product, they are failing at serving their loyal customers.
If we are going to have problems atleast provide us customer service without ignoring us or blowing us off.

My wife was looking at replacing our Fusion as well. She has definitely decided it will not be another Ford.
This new car will be the first non-Ford we will buy in 10 years.

P.S.: BTW it is not just the dealer. Ford Corporate's policy is "We don't care what the dealers do with our name, we don't back up the customer, deal with it, deal with the dealer". Do I sound bitter? I'm sure, but that is just from 1st hand experience, you won't really know until you go through it yourself.
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Ford Focus 2012 Sedan 303A SEL w/ Winter package
Sterling Grey Metallic - Medium Light Stone Leather
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