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Old 08-17-2011, 12:14 PM   #29
FordService
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Quote:
Originally Posted by Eurofordfan View Post
Natasha, re the steering stiffness issue, requiring a change-out of the power steering rack to rectify -- is a TSB now available; and also, do you have any word on whether the issue has been rectified with new production Focus'?
Hi Eurofordfan,

I am unable to speculate on any potential adjustments our engineers may be working on, but if any information is released, I will let you know.

Quote:
Originally Posted by teresah View Post
... it is back in the shop today and the service manager had spent alot of time on the phone with ford engineering and they are putting in new "steering gears"...
Hi teresah,

I'm pleased that your dealer is taking a proactive approach to resolving your concerns. Please keep me updated on the status of the repair. I'm confident they will be able to get you back into your Focus soon. Please let me know if I can be of any help.

~Natasha
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