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Old 06-20-2011, 05:17 PM   #28
Official Ford Rep
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Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

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Hi everyone,

I understand that some posters do not want to be told to take their Focus to the dealer. I recommend the dealer because often it's the best solution for many issues. If a poster is clearly wanting to do it themselves, I do not respond. If a poster is unsure, however, then I do recommend the dealership as they may not be aware of the services a dealer provides.

Coverage of any TSB repair is determined by eligibility under the provisions of the New Vehicle Limited Warranty, which is when I am able to assist. As johnkos posted, I do escalate concerns quickly so they get resolved. (I am glad they were able to correct your issues! )

I hope in time you will see the value of my participation in this community.


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