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-   -   myford touch sync update wont download (http://www.focusfanatics.com/forum/showthread.php?t=306868)

colin warburton 01-17-2013 06:54 PM

myford touch sync update wont download
 
hello all, today i received my a4 card from ford, now for some odd reason i cant download the sync update i have active x enabled but it doenst show up

FordIVTteam 01-18-2013 09:00 AM

Quote:

Originally Posted by colin warburton (Post 4544927)
hello all, today i received my a4 card from ford, now for some odd reason i cant download the sync update i have active x enabled but it doenst show up

Hi, colin warburton -

Which internet browser are you using? Do you have a PC or a Mac?

Jaclyn

wego2 01-29-2013 10:06 PM

Quote:

Originally Posted by FordIVTteam (Post 4545643)
Hi, colin warburton -

Which internet browser are you using? Do you have a PC or a Mac?

Jaclyn

Jaclyn,

I am having the same problem as the OP. I'm using a PC running windows and internet explorer 9.

I Bleed Ford Blue 01-29-2013 11:50 PM

I had the same problem, and there was a java plug-in that would not install in chrome, I tried again with IE and the plug-in installed and the download worked.

FordIVTteam 01-30-2013 01:38 PM

Quote:

Originally Posted by wego2 (Post 4564022)
Jaclyn,
I am having the same problem as the OP. I'm using a PC running windows and internet explorer 9.

Hi, wego2 -

You may also be prompted to update to the most recent versions of Active X or Java plug-ins before beginning the download process. It's essential that these browser plug-ins are up to date and given permission to run in order to successfully download the update. Let me know if you're able to get it.

Quote:

Originally Posted by I Bleed Ford Blue (Post 4564248)
I had the same problem, and there was a java plug-in that would not install in chrome, I tried again with IE and the plug-in installed and the download worked.

Thanks for the tip, I Bleed Ford Blue!

Jaclyn

wego2 01-30-2013 02:16 PM

Quote:

Originally Posted by FordIVTteam (Post 4565151)
Hi, wego2 -

You may also be prompted to update to the most recent versions of Active X or Java plug-ins before beginning the download process. It's essential that these browser plug-ins are up to date and given permission to run in order to successfully download the update. Let me know if you're able to get it.



Jaclyn



Jaclyn,

Thanks for the response. I was not prompted to update Active X or Java. I followed the directions and changed the recommended settings to allow Active X to run and allow the download. But, again and again the download would not work. [???:)]

Switched to another computer and downloaded the file without issue. [:)]

Thanks again Jaclyn.

FordIVTteam 01-31-2013 01:48 PM

Quote:

Originally Posted by wego2 (Post 4565193)
Jaclyn,
Thanks for the response. I was not prompted to update Active X or Java. I followed the directions and changed the recommended settings to allow Active X to run and allow the download. But, again and again the download would not work. [???:)]
Switched to another computer and downloaded the file without issue. [:)]
Thanks again Jaclyn.

You're welcome! Glad you were able to get it download.

Let me know if you have any additional questions.

Jaclyn


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