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-   -   When will I get my ETA? (http://www.focusfanatics.com/forum/showthread.php?t=303101)

felixdd 11-26-2012 05:11 PM

When will I get my ETA?
 
Hoping someoone here can help me

So I ordered my 2013 Focus SE on Oct 31/Nov 1 (or anyways, the dealer claims to have put in the order). However, they've yet to approach me with the ETA.

Now, I'm fully prepared to wait for the car. However, I'd expect a ballpark ETA from the factory/dealership (the week of ____, for example). The dealer's telling me that the car just "shows up" when they have it, which confuses me -- how am I supposed to have enough time to arrange my insurance, license plate, etc.?

Anyways, I'm trying to plan my life for the next few months, and I need to know when the car is arriving (for road trips, car repairs, traveling, etc.).

I have an order number printed on a copy of the invoice for the order that they gave me, although I don't know if this is an internal-to-dealer invoice number or whether it works with the Ford Factory too.

Is there someone that can help me? Or are both the dealership and I at the mercy of the factory here? Thanks![headbang]

lddavis 11-26-2012 06:57 PM

Ford works in mysterious ways.

Ask for dealer for a copy of the "DORA" (Dealer Order Receipt Acknowledgement). This is the form that shows Ford does indeed have the order. Near the top (about the second line), you'll see a dealer code number (two digits, a letter, three digits, followed by the dealer name). Next line down you should see a 4-digit order number. These two pieces of information are useful for tracking your order.

Get in touch with a Ford customer service rep, and ask them for your order status. A PM to "FordCustomerService" on this website has always produced a quick response for me. You can also find them on Facebook, or on the phone. There's a volunteer at blueovalforums.com that will give you status updates as well.

It generally takes a while after the order is submitted for Ford to commit to building it and give it a build date. (For instance, I placed an order on Sep 28; only last week did it actually get scheduled. That was for an ST, though; SEs are both higher volume and without the same backlog, so there's a good chance you'll wait less time.) Until they do, nobody knows exactly how long it will take. You get to be patient.

The first sign of committment is assigning the order a VIN. This means Ford found all the parts in the shed out back and is definitely going to assemble the car. Shortly thereafter, the car should get a "build date" for that assembly to occur. The build date can also be found on the window sticker (which you can get on the web once you have the VIN). The build date has an accuracy about to the week, not the day, but it's usually pretty reliable.

Once the car is built, they have to ship it. The time it takes depends on how they do that -- car carrier, rail, etc -- where you live, and mysterious factors known only to Ford and the railroads. I see you're in Canada, which means most of what I think I know from the US may be irrelevant. But shipping might take two or three weeks from Michigan to California. I'd expect it to be a little faster to Ontario, but not necessarily a lot faster. I've seen reports from people living in the town with the assembly plant that still take weeks to get to the dealer. It's not the speed of just driving there; it's the shipping process.

Overall, the minimum time from order to receipt of the car is probably 6-8 weeks. 12-15 wouldn't be unusual. From your build date, probably around two weeks.

Your dealer can probably come up with a better estimate of shipping time if you press them. The salesmen probably don't know (or care); they probably order every week and inventory shows up whenever. But there's an ordering manager working there somewhere that could try looking up their last few Focus SEs and get you a better idea.

felixdd 11-26-2012 07:02 PM

Amazing. Thank you for the info!! I'm going to give them until Wednesday before I ask them for the DORA. I don't want to be difficult after all, especially if as you say, it seems like Ford itself is rather last minute with releasing the VIN/build date.

suss6052 11-26-2012 07:50 PM

Quote:

Originally Posted by felixdd (Post 4471629)
Amazing. Thank you for the info!! I'm going to give them until Wednesday before I ask them for the DORA. I don't want to be difficult after all, especially if as you say, it seems like Ford itself is rather last minute with releasing the VIN/build date.

Ford releases the vin immediately as soon as the vehicle is actually scheduled to be built, which can be up to 2-3 weeks before the car is built, however its up to your dealer to get you this information when they decide to, or if you ask for it.

It can take as little as one day to have the order accepted and scheduled if the dealer had allocation and the order was submitted on a Wednesday, as scheduling was usually on Thursday mornings.

However if they had not had the allocation for the car it can take weeks before the car goes from being an order to being scheduled to be built.

FordService 11-27-2012 04:48 PM

Quote:

Originally Posted by felixdd (Post 4471446)
...I have an order number printed on a copy of the invoice for the order that they gave me, although I don't know if this is an internal-to-dealer invoice number or whether it works with the Ford Factory too.

Is there someone that can help me? Or are both the dealership and I at the mercy of the factory here? Thanks![headbang]

Hey felixdd,

Send me a PM with your order number and dealer name; I can check on the status of your vehicle and see if the ETA has uploaded yet. I'm happy to give you weekly updates as well!

Quote:

Originally Posted by lddavis (Post 4471620)
...Get in touch with a Ford customer service rep, and ask them for your order status. A PM to "FordCustomerService" on this website has always produced a quick response for me. You can also find them on Facebook, or on the phone. There's a volunteer at blueovalforums.com that will give you status updates as well...

Thanks for the endorsement and the good info, lddavis! [thumb]

Have a great day, everyone!

Crystal

felixdd 11-27-2012 09:27 PM

PM sent. Hope the info is accurate!

xxWeinerDogxx 12-05-2012 02:41 PM

I have an ST3 on order and here's the information I've received so far. Hope this provides a reference for some of you.

10/29/2012 - Put a deposit down and completed the order with my salesman.
11/01/2012 - Received email from retailorders@fordprogramhq.com/Order approved and tracking number provided. But I'm not sure why, as I have no means of following it without my salesman's help.
11/23/2012 - Salesman provided me the VIN.
11/30/2012 - Window sticker showed up on ResearchManiacs.com. Blend 120121206. (I think tomorrow 'may' be her birthday).
12/03/2012 - Salesman advised ~arrival date of 12/24/2012...hohoho!

I got a little anxious around November 20th and popped off an email to the above Ford address:

Me,

Thank you for your email. All inquiries about your vehicle should go through your dealer.

Thanks,
FordHQ
Program Headquarters

From: Me
Sent: Tuesday, November 20, 2012 3:13 PM
To: retail orders
Subject: Order Tracking

Hello,

I’m anxiously awaiting my Focus ST3 and was wondering, is there a website location I can go to and track its progress?

Tracking #00000
VIN #1FADP3LXXXXXXXXXX
My Ford Dealer

felixdd 12-05-2012 05:22 PM

An update -- a few days after I PM'd FCS, i called the dealer and they gave me the VIN outright. The car is scheduled to roll off the line tomorrow and I'll probably take delivery next week-ish but at least now I have a ballpark (which is what I really wanted anyways)


Thanks all for your assistance!!

xxWeinerDogxx 12-19-2012 09:18 PM

Quote:

Originally Posted by xxWeinerDogxx (Post 4485088)
I have an ST3 on order and here's the information I've received so far. Hope this provides a reference for some of you.

10/29/2012 - Put a deposit down and completed the order with my salesman.
11/01/2012 - Received email from retailorders@fordprogramhq.com/Order approved and tracking number provided. But I'm not sure why, as I have no means of following it without my salesman's help.
11/23/2012 - Salesman provided me the VIN.
11/30/2012 - Window sticker showed up on ResearchManiacs.com. Blend 120121206. (I think tomorrow 'may' be her birthday).
12/03/2012 - Salesman advised ~arrival date of 12/24/2012...hohoho!

I got a little anxious around November 20th and popped off an email to the above Ford address:

Me,

Thank you for your email. All inquiries about your vehicle should go through your dealer.

Thanks,
FordHQ
Program Headquarters

From: Me
Sent: Tuesday, November 20, 2012 3:13 PM
To: retail orders
Subject: Order Tracking

Hello,

Iím anxiously awaiting my Focus ST3 and was wondering, is there a website location I can go to and track its progress?

Tracking #00000
VIN #1FADP3LXXXXXXXXXX
My Ford Dealer

-----------------------------------------------------------------------

My car arrived at the dealership today and I will be picking it up tomorrow! [cheers]

I ordered it on October 29th. Not a bad turnaround.

xxWeinerDogxx 12-20-2012 01:16 PM

Quote:

Originally Posted by xxWeinerDogxx (Post 4505741)
-----------------------------------------------------------------------

My car arrived at the dealership today and I will be picking it up tomorrow! [cheers]

I ordered it on October 29th. Not a bad turnaround.

It's raining in Mobile today....but she's in my garage. [giddy]


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