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-   -   When will Ford fix the Sync? Sync hates Android! (http://www.focusfanatics.com/forum/showthread.php?t=298922)

Meathead 10-02-2012 12:18 PM

When will Ford fix the Sync? Sync hates Android!
 
My Focus fails to connect to my phone every couple of days. I have to disable, and reenable bluetooth to connect it again. Its very annoying. My wife has OnStar FMV in her Mazd5, and has no issues at all with her Andoid phone.

My phone is NOT on the list of compatible phones, so I know I am kinda out of luck, but there has got to be away to make the compatible list of phones MUCH larger, much faster.

JPopNC 10-02-2012 03:01 PM

What type of Android do you have? I have the Android Charge and it's completely reliable...well, it connects about 98% of the time, but that's technology in itself.

Meathead 10-02-2012 03:45 PM

I have had 2 since I bought the car. First was a Samsung Intercept, and my current phone is a Motorola Triumph. When connected, they function just fine, but it happens just enough where I forget to look for the bluetooth symbol on the screen, and then I get a call, and have to dig the phone out of my pocket. Very annoying.

I have heard good things about iPhones and Windows phones working with Sync, I think Androis is a crap shoot.

badazz2010focus 10-02-2012 08:19 PM

Some of the older phones have issues, I'm pretty sure they are more I phone friendly.

dbenney 10-02-2012 08:53 PM

i have heard of iPhones having more trouble than androids. I have a 2 year old Evo 4G and it always connects and stays connected.

FordIVTteam 10-03-2012 11:06 AM

Quote:

Originally Posted by Meathead (Post 4383724)
I have had 2 since I bought the car. First was a Samsung Intercept, and my current phone is a Motorola Triumph. When connected, they function just fine, but it happens just enough where I forget to look for the bluetooth symbol on the screen, and then I get a call, and have to dig the phone out of my pocket. Very annoying.

I have heard good things about iPhones and Windows phones working with Sync, I think Androis is a crap shoot.

Hey, Meathead -

Certain phones hold the best connection when they're Reverse Paired. Instead of the standard process of your phone finding SYNC, SYNC will find your phone. I recommend performing a Master Reset on the system and giving it a try.

MyFord:

http://support.ford.com/sync-technol...ter-reset-sync

http://support.ford.com/sync-technol...air-phone-sync

MyFord Touch:

http://support.ford.com/sync-technol...c-myford-touch

http://support.ford.com/sync-technol...c-myford-touch

Let me know if this helps or if you have any questions. :)

Jaclyn

Meathead 10-03-2012 02:53 PM

Quote:

Originally Posted by FordIVTteam (Post 4385061)
Hey, Meathead -

Certain phones hold the best connection when they're Reverse Paired. Instead of the standard process of your phone finding SYNC, SYNC will find your phone. I recommend performing a Master Reset on the system and giving it a try.

MyFord:

http://support.ford.com/sync-technol...ter-reset-sync

http://support.ford.com/sync-technol...air-phone-sync

MyFord Touch:

http://support.ford.com/sync-technol...c-myford-touch

http://support.ford.com/sync-technol...c-myford-touch

Let me know if this helps or if you have any questions. :)

Jaclyn


I will try it tonight, it cant hurt, thanks.

FordIVTteam 10-04-2012 09:11 AM

Quote:

Originally Posted by Meathead (Post 4385476)
I will try it tonight, it cant hurt, thanks.

Sounds good, let me know the results.

BTW, make sure you remove the old SYNC pairing from your phone's Bluetooth settings menu. [;)]

Jaclyn

motodude696 10-04-2012 11:30 AM

Quote:

Originally Posted by Meathead (Post 4383408)
My Focus fails to connect to my phone every couple of days. I have to disable, and reenable bluetooth to connect it again. Its very annoying. My wife has OnStar FMV in her Mazd5, and has no issues at all with her Andoid phone.

My phone is NOT on the list of compatible phones, so I know I am kinda out of luck, but there has got to be away to make the compatible list of phones MUCH larger, much faster.

I have had the problem but if I shut the car off and open the door it will then work great until a couple days later than it will do this again

Sent from my ADR6350 using FF Mobile

gsxrboy 10-04-2012 12:21 PM

I have the Galaxy Nexus i9250 with Jelly Bean 4.1.1 installed. No issues reported in terms of use, the occasional connection issue is seen, but quickly fixed by re-establishing the connection using MFT. What is listed in supported devices is the Galaxy Nexus SCHI515, IFK89B. Obviously I am using a phone that is not supported, but as I said before no issues using the phone through MFT.

Your issue may be two parts.
1. Are you using the Android OS that came with your phone or did you root it and installed your own? Installing your own OS does not provide the same usability as the stock version
2. Factory Reset - Resetting your phone to a factory reset fixes a lot of issues. I work for a company that provides an app for Android devices and when someone calls in with a weird issue on the app, a factory reset fixes the issue right away. (so far for this app in particular).

Bluetooth is also partly to blame for this as well. I support a bunch of mobile devices from Apple, Android and even Windows Mobile, the connection issue is seen through all devices, sometimes it connects right away, sometimes it takes a while and sometimes it just does not connect and you have to reestablish the connection.


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