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-   -   Upholstery separating from seat (http://www.focusfanatics.com/forum/showthread.php?t=294629)

hjordanc 08-06-2012 04:43 PM

Upholstery separating from seat
 
On my passenger rear driver's side seat (the 60 of the 60/40), the upholstery is starting to separate from the seat. It looks something like this:

[IMG]http://i1271.photobucket.com/albums/...c/IMG_7045.jpg[/IMG]

When I took my car in for the recent TSB transmission reprogramming, I asked the service manager to look at the seat and make the repair.* His response was that the he would have to ask Ford because it looked like I caused the damage by pushing the driver's seat too far back against the rear seat when it was folded down.** Also he said that he couldn't do the repair at that time and would need to order a part to fix.[wrenchin] Not sure what that part would be...

Anyone else seen this? Advice on my next step would be appreciated.

*This would be the second fabric issue that I've had with the car - the first was the inside roof panel right next to the hatch on the driver's side was not molded to the car and had to be re-glued. The garage fixed it but not without leaving a big dirty gray smudge and grease mark on the white fabric that won't wash out. Knew I should have complained right then and there.

** I can't say that I didn't do it anymore than he can say I did do it. But I do know that I don't recall doing it, and as this was my second upholstery issue with the car, maybe that wasn't the assembly plant's strong suit on the build.

ETA a picture of the original hatchet job the shop did fixing the roof:

[IMG]http://i1271.photobucket.com/albums/...c/IMG_7056.jpg[/IMG]

feta_mgp 08-06-2012 06:07 PM

Plenty of people have had issues with the headliner adhesive, and while I haven't seen any issues with the seating upholstery so far, I wouldn't doubt it could happen.

That being said, ask your service manager to demonstrate just how exactly pushing the front seat against the back seat would manage to tear that seam? Pushing the front seat against the back shouldn't be pulling the pieces if anything it should be pushing them against each other.

Especially if you use the fold flat feature, in which the head rests have to be removed altogether making it harder for the front seats to contact the rear seats at all.

Elizabeth 08-06-2012 06:45 PM

That roof issue sucks.
And if i had to say.. the seat problem DOES seem to have been the rear seat was down. and then the front shoved back.

You dealer is so skanky, they may have done the seat thing too.
IF you took it in and the rear seat was down. the repair person may have just forced the front seat back and not give a darn.
Some dealers just have crummy workers.

My dealer repair guys always change the seat, and just do not care if it gets put back.
PS they may have put the rear seats down to fix the roof, then the got in and cranked the front seat back.
Not a lot you can do now to prove they did it. But i would bet they did. Just a guess. but a good guess. Considering the roof liner mess.

PS for others, if you never have passengers in rear seats, just take off the rear headrests. The rearview is way better with them off anyway.

Seriously Focused 08-06-2012 07:29 PM

Quote:

Originally Posted by hjordanc (Post 4294906)
On my passenger rear driver's side seat (the 60 of the 60/40), the upholstery is starting to separate from the seat. It looks something like this:

[IMG]http://i1271.photobucket.com/albums/...c/IMG_7045.jpg[/IMG]

When I took my car in for the recent TSB transmission reprogramming, I asked the service manager to look at the seat and make the repair.* His response was that the he would have to ask Ford because it looked like I caused the damage by pushing the driver's seat too far back against the rear seat when it was folded down.** Also he said that he couldn't do the repair at that time and would need to order a part to fix.[wrenchin] Not sure what that part would be...

Anyone else seen this? Advice on my next step would be appreciated.

*This would be the second fabric issue that I've had with the car - the first was the inside roof panel right next to the hatch on the driver's side was not molded to the car and had to be re-glued. The garage fixed it but not without leaving a big dirty gray smudge and grease mark on the white fabric that won't wash out. Knew I should have complained right then and there.

** I can't say that I didn't do it anymore than he can say I did do it. But I do know that I don't recall doing it, and as this was my second upholstery issue with the car, maybe that wasn't the assembly plant's strong suit on the build.

ETA a picture of the original hatchet job the shop did fixing the roof:

[IMG]http://i1271.photobucket.com/albums/...c/IMG_7056.jpg[/IMG]


That CRAZY stain on your roof liner would have gotten my dealer jacked up pretty large. You must be a real nice person............[|)]

samegate 08-07-2012 10:54 PM

You did not cause that nor is it torn nor would there likely be anything to order to fix. The cover trim welt(stiff plastic piece ) has come out of the retaining channel in the metal seat fame. All that has to be done is roll the cover over and in to snap it back in place. Both of the rear seat covers on ours were like that at delivery; just put it back myself. Working in a dealership myself, sounds to me like you either A. have a poor dealer or B. something has ticked them off about you or your car(dont take that wrong) just how it works sometimes. Either way it should be an easy fix. You could always try a different dealer.cheers

paul21 08-08-2012 01:02 AM

I had this same issue, the seat cover was replaced, $700 part, two week wait. Snapping it back didn't work, it just popped right back off.

Hodge Podge 08-08-2012 06:41 AM

Exact same issue with the seat back on mine as well. [?|]
Found it the first time I folded the seats down.

Took it in a few days later and the Service Rep said he's seen it before and that depending on the availability of the interior guy, it might take a few hours for that and an oil change. No issues as far as warranty goes though. Just handed over the keys and picked them up a few hours later, no charge. [:)]

If the Squealer doesn't want to fix it under warranty, try another dealer or contacting the Ford Cust. Service Rep (Thomas) on here. They can help in getting the dealer to understand what a warranty is. [whip]

FordService 08-08-2012 01:26 PM

Quote:

Originally Posted by hjordanc (Post 4294906)
On my passenger rear driver's side seat (the 60 of the 60/40), the upholstery is starting to separate from the seat. It looks something like this:

[IMG]http://i1271.photobucket.com/albums/...c/IMG_7045.jpg[/IMG]

When I took my car in for the recent TSB transmission reprogramming, I asked the service manager to look at the seat and make the repair.* His response was that the he would have to ask Ford because it looked like I caused the damage by pushing the driver's seat too far back against the rear seat when it was folded down.** Also he said that he couldn't do the repair at that time and would need to order a part to fix.[wrenchin] Not sure what that part would be...

Quote:

Originally Posted by paul21 (Post 4297340)
I had this same issue, the seat cover was replaced, $700 part, two week wait. Snapping it back didn't work, it just popped right back off.

Did the dealer say when to come back for the repair, hjordanc? Both of you please PM me your VIN, mileage, phone number, and dealer info; I'll escalate this with the Customer Service Manager of your regions.

Quote:

Originally Posted by Elizabeth (Post 4295074)
That roof issue sucks. And if i had to say.. the seat problem DOES seem to have been the rear seat was down. and then the front shoved back...

As we know, the dealers are the most certified party to determine the root cause of an issue.

Quote:

Originally Posted by Seriously Focused (Post 4295137)
That CRAZY stain on your roof liner would have gotten my dealer jacked up pretty large. You must be a real nice person............[|)]

Watch out people, Seriously Focused is about to throw down! [eek]

Quote:

Originally Posted by samegate (Post 4297157)
...You could always try a different dealer.cheers

If he'd like to get a second opinion, it's a viable option. [thumb]

Quote:

Originally Posted by Hodge Podge (Post 4297479)
Exact same issue with the seat back on mine as well. [?|] Found it the first time I folded the seats down.

Took it in a few days later and the Service Rep said he's seen it before and that depending on the availability of the interior guy, it might take a few hours for that and an oil change. No issues as far as warranty goes though. Just handed over the keys and picked them up a few hours later, no charge. [:)]

...try another dealer or contacting the Ford Cust. Service Rep (Thomas) on here. They can help in getting the dealer to understand what a warranty is. [whip]

Keep a good eye on the repaired seat back; you know how to reach me if you need to. I'll always be here to protect and serve! [cheers]

Thomas

stoke 08-08-2012 07:49 PM

Quote:

Originally Posted by hjordanc (Post 4294906)
On my passenger rear driver's side seat (the 60 of the 60/40), the upholstery is starting to separate from the seat. It looks something like this:http://i1271.photobucket.com/albums/...c/IMG_7045.jpg[/IMG]

Exact same thing happened to mine, but dealer fixed it with no trouble.
No new parts, not sure what they did because I couldn't pop it back in myself.

skiboarder119 11-09-2012 10:52 AM

I just got back from the dealer. They basically want to "glue it back on" (they used some fancy words like upholstry specialist and urethane, but urethane=glue). If I wanted the .50 cent fix I can do that myself.

I tried to explain to them that it is obviously not glued together on the assembly line, and I wanted it fixed right. Like what Paul21 experienced - replace the part, and make it like new. They took pictures and contacted ford. I just got a call saying ford will only authorize the glueing ("use of urethane by the upholstry company").

Wonderful.


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