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-   -   FSWerks=bad business (http://www.focusfanatics.com/forum/showthread.php?t=284934)

RKZX2 04-13-2012 03:45 PM

FSWerks=bad business
 
i ordered the stealth exhaust for my Focus Wed. i was told it was in stock. so i did the transaction with my cc. i called today & was told they didn't even have the components to make it. they charged me. so i just got off a 3 way conference call with FS (Dan) & my cc to make sure the payment was stopped. just a heads up all. watch these guys close. that is not how you conduct proper business. so now, just for principle, i'm going with Borla.

r1derbike 04-13-2012 03:52 PM

If true, that is seriously poor business ethics. I would hope they make it right with everyone, whatever happened.

darkangelism 04-13-2012 04:09 PM

they probably don't take that long to make as the pipe is probably just off the shelf stuff, but still that isnt good they told you one thing and didn't live up to it.

amoosenamedhank 04-13-2012 04:33 PM

Mistakes happen.... In my opinion it's how they react to them. If they seem genuinely apologetic and willing to get everything fixed for you, I don't write them off.

_RED_ 04-13-2012 04:48 PM

I know they recently said they went out of stock, it is possible that you may have ordered when there a few in stock then when went it to a back order status. Now as long as they reversed the order on the cc its all good.

Bwill9886 04-13-2012 05:57 PM

Quote:

Originally Posted by REDFOCZ (Post 4108635)
I know they recently said they went out of stock, it is possible that you may have ordered when there a few in stock then when went it to a back order status. Now as long as they reversed the order on the cc its all good.

What I was thinking.

Anyone have any idea when they are going to have more made and ready for sale?

NRG_Zeal 04-13-2012 06:12 PM

Bad-mouthing a company for ONE mistake is quite unfair in my opinion. If this was something that happened multiple times then yes, you're entitled to warn everyone of a company's bad policy but just once? Please.

I cant see how one mistake(that was rectified, mind you) is fair grounds to accuse a company of bad business. But hey, I actually see this as a sign that the demand for the Stealth exhaust is high enough that it goes out of stock fairly quickly so its a quality product. I cant wait to order mine further down the road!

S0C0nFused 04-13-2012 06:27 PM

I think FSwerks has a stellar record for order fulfillment, good products etc. 1 mistake in a blue moon is not noteworthy. However, I do understand the OP disappointment.

gregm5s7 04-13-2012 06:44 PM

So you asked them to cancel the charge and they did? Sounds vicious[dunno]

I hope their Facebook post from 50 minutes ago isn't related to this [bawling]

"Just a heads up to everyone here... personal attacks, profanity, spam, and posts in bad taste will get you banned from this page. If you're an internet tough guy, we're sure you can find somewhere else to flex your e-muscles. This page is for easy going people who can appreciate sport compact Fords and related cars."

https://www.facebook.com/fswerks#!/f...50707464667961


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