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-   -   Power Steering Failure on brand new 2012 Focus (http://www.focusfanatics.com/forum/showthread.php?t=269983)

NYCZPlan 10-04-2011 05:52 PM

The power steering failed on my brand new 2012 Focus SE hatchback. I made a turn at a speed of approximately 10 mph and the power steering failed with the warning STEERING ASSIST FAULT SERVICE REQUIRED. I managed, with great difficulty, to pull over and stop the car. When I started the car again the warning had cleared and the power steering was normal. It is fortunate both that I was driving, and not my wife, as she isn't strong enough to steer without power steering, and that I was on a street with low traffic.

The car is at a dealer awaiting repair. Given that the car is brand new, I am extremely worried about driving it, even if the mechanics at the dealer claim that it is repaired. I checked the National Highway Traffic Safety Administration web site and found a report of a similar incident, from July 2011, where a similar power steering failure occurred at 60 mph.

I was disappointed that Ford didn't offer me a rental car as a courtesy(well the dealer who sold me the car did, sort of: the problem is that I'd have to travel an hour and a half to New Jersey by public transportation to one of the dealerships in his franchise in order to pick up and drop off a rental car, as the car is being repaired at a different dealer from the one where it was purchased). I realize that a rental car is not part of the standard warranty, but I thought that Ford would give me one without question out of sheer professional pride, given that I've had their new car a grand total of four days before the power steering failed.

FordService 10-07-2011 05:25 PM

Quote:

Originally Posted by NYCZPlan (Post 3846979)
The power steering failed on my brand new 2012 Focus SE hatchback. I made a turn at a speed of approximately 10 mph and the power steering failed with the warning STEERING ASSIST FAULT SERVICE REQUIRED.
The car is at a dealer awaiting repair.

Hi NYCZPlan,

I replied to your post in a different thread, but wanted to respond here as well. I know it's upsetting when such a new vehicle experiences issues. Please PM me your VIN, contact information, mileage, & servicing dealer name/state so I can help get your Focus back on the road.

~Natasha

NYCZPlan 10-11-2011 03:56 PM

Quote:

Originally Posted by FordCustomerService (Post 3850806)
Hi NYCZPlan,

I replied to your post in a different thread, but wanted to respond here as well. I know it's upsetting when such a new vehicle experiences issues. Please PM me your VIN, contact information, mileage, & servicing dealer name/state so I can help get your Focus back on the road.

~Natasha

Natasha,

I sent you a PM with the requested information.

Thanks.

NYCZPlan 10-11-2011 03:57 PM

Quote:

Originally Posted by FordCustomerService (Post 3850806)
Hi NYCZPlan,

I replied to your post in a different thread, but wanted to respond here as well. I know it's upsetting when such a new vehicle experiences issues. Please PM me your VIN, contact information, mileage, & servicing dealer name/state so I can help get your Focus back on the road.

~Natasha

Natasha,

I sent you a PM with the requested information.

Thanks.

ErnestoEDowns78 10-11-2011 10:28 PM

Natasha can you share the info???http://mofa-1908.info/cartoons9.jpghttp://mofa-1908.info/cartoons14.jpg

FordService 10-12-2011 01:40 PM

Quote:

Originally Posted by NYCZPlan (Post 3854783)
Natasha,

I sent you a PM with the requested information.

Thanks.

Got it, thanks! I'll be responding shortly.

Quote:

Originally Posted by ErnestoEDowns78 (Post 3855178)

Hi ErnestoEDowns78,

Not quite sure what info you're looking for, but let me know and I'll see what I can do. [:)]

~Natasha

NYCZPlan 11-07-2011 07:30 AM

Hello,

This problem occurred again yesterday. I will be taking the car to a Ford dealer Wednesday for repairs.

Since the cause of the problem seems difficult to find, has anyone had a similar problem, and can anyone suggest a solution?

Thanks.

mike41stoller 11-07-2011 08:30 AM

We just had the same exact issue this morning. Brand new 2012 Focus SE Hatchback, do not even have my plates yet, just a week after purchase from Koons Ford. "Steering Assist Fault Service Required" power steering seemed to shut off. Somewhat unbelievable...this is suppose to be our new reliable car. Taking it to dealer.

NYCZPlan 11-07-2011 08:37 AM

Sorry to hear about your issue.

Since this is the second occurrence with my car perhaps Ford engineers will look into it more this time.

I'll update this thread with any news.

mike41stoller 11-07-2011 11:27 AM

Dealer updated the car's software. Hopefully issue is over


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