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Thread: Class Action Lawsuit for DCT issues Reply to Thread
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Topic Review (Newest First)
02-06-2015 11:38 PM
PlainWhiteJake I have an appointment on Monday with my local ford dealer to have them check out the shuddering and grinding noise coming from the transmission. I'm hoping that living in a small Oklahoma town will help my chances at getting an honest answer, but I doubt that'll happen.

My car just hit 74,500 miles. Bought it with 74,248. No issues when I purchased it. Did notice on the owner.ford.com site that I have 2 recall notices. One for shuddering and one for the apim of the MFT. Hopefully that first one will also take care of the grinding noise I've been hearing.
02-06-2015 04:07 PM
JimsterG Odd conversation considering I have almost 80,000 on my 2012 SEL HB and never needed the DCT worked on. In fact that thing helps give me outstanding fuel economy. It is getting close to getting the fluid changed in it though.
02-04-2015 09:08 AM
sailor Yup - that wouldn't be unusual.

Techs on flat rate typically only get a percentage of Dealer reimbursement for Warranty jobs, just as they get a percentage of regular service work.

IDK Ford's reimbursement schedule on these tests, they prob. have a small one for the std. test/reprogram/retest procedure in the tsb since they see results from that for std. approval of additional work.

Every manufacture's deal varies, when I worked in the Cycle industry there as seldom an allowance for testing - only by pre-approval would they pay testing claims. You only collected on warranty repairs made, and the rates for that weren't great. (I always remember Polaris, they paid half labor to the Dealer to make the Dealer pick up part of Warranty cost - and that passed down to the techs.)

A Dealer that spends a lot of time testing for warranty problems does it on their own nickel, that's why the mention of a "Good" dealer is so important. Few give techs an hourly for diagnostic, kudos to the ones that do.
02-04-2015 08:35 AM
TooOld
Quote:
Originally Posted by Los_Torta View Post
.. a tech that is not getting paid for test driving, ...
Huh??
02-04-2015 12:34 AM
Los_Torta A suggestion I would make is to ask the service adviser some somewhat rude yet direct questions, "Are you a technician as well? will you be doing the test drive?" You will be surprised how many of the service advisers at major dealerships have no tech background and know nothing about the cars they take in. What happens is that the adviser hands off the car to an actual tech for testing, a tech that is not getting paid for test driving, so the tech will only test for a few minutes and find no problems. I find the better service advisers are at small dealerships out in the countryside, smaller dealerships do not have the budget to hire people to sit on chairs and answer phones, so the technicians will oftentimes double as advisers, this is an ideal situation for us, since you can point out the symptoms to the technician that may actually perform the service on the car.
02-02-2015 12:21 PM
TooOld
Quote:
Originally Posted by BeastMD View Post
Not sure recommending felony fraud is the way to go either. I guess he wouldnt need a car at all in jail though.
True, but the poor chap wants rid of the vehicle so badly he may want to take the chance.
02-02-2015 11:29 AM
sailor Here's a link to a long thread on dealing with a Lemon Law case:http://www.focusfanatics.com/forum/mk3-tsb-recall-problems-archive/479369-so-im-middle-lemon-law-process.html

At the end it includes a link to another that was successful.

Wrong State to help with details for you, but some info. might be useful.

Sorry if last night's posts seemed a little harsh, there's a fatigue factor in trying to help out with some of these problems. Lots of info. avail. here on how to deal with various troubles, including how to make a case/demonstrate the problem in a manner that is more likely to get help with repairs. It's just frustrating that no help can be given (other than sympathy) to a rant about how bad the experience has been - and that frustration on our part can come out in posts as well.
02-02-2015 11:23 AM
BeastMD
Quote:
Originally Posted by TooOld View Post
Is the vehicle fully insured? If so, find a way to total the vehicle. Get out of the city, find a reasonable obstacle so you can "Swerve to miss a deer" or other critter of your choice.
Not sure recommending felony fraud is the way to go either. I guess he wouldnt need a car at all in jail though.
02-02-2015 08:20 AM
TooOld Is the vehicle fully insured? If so, find a way to total the vehicle. Get out of the city, find a reasonable obstacle so you can "Swerve to miss a deer" or other critter of your choice.
02-02-2015 02:26 AM
BeastMD
Quote:
Originally Posted by 240Z2NV View Post
The common response in my ROs is "nothing abnormal found" .... despite fact that my complaints are EXACTLY what has been raised by thousands of owners. Stuttering, shuddering, hesitation, actual clutch slippage ...

I'm not a Novice with cars. I have built race cars, show cars, and build rockets for a living[NOT an engineer BTW], so it's not like I have no mechanical-inclination. I know what is reasonable for operating characteristics, and this car is a Fail. I always have to pause in consideration before merging or pulling out in high-paced traffic flow due to gross-hesitation. Not fun to operate a car in fear
Have you tried different dealers? Or reaching out to one of the ford reps here. Sorry you are having issues but other than giving advice not a lot people here can do for you. I'm actually surprised that a class action has not already been started myself, not that it would do any good. The deck is stacked against you in any lawsuit against a company as big as Ford. Sad but true.
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