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Thread: Class Action Lawsuit for DCT issues Reply to Thread
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Topic Review (Newest First)
Today 04:37 PM
brochado
Quote:
Originally Posted by dan50 View Post
Sure, but a typical outcome of a class-action automobile lawsuit involves: a) an extended warranty and b) money in the class-action attorney pockets. As Ford has already done a) I'm not sure what a class-action suit would accomplish. Oh, yeah: b).
It would have been nice if they'd have extended the warranties on ALL their DCTs and not just within a certain manufacturing time frame (which mine didn't make by a whole 6 days, of course)
Today 04:25 PM
dan50
Quote:
Originally Posted by NemesisPrime View Post
Don't know if this was posted yet. Ill leave it here.

http://gotaclassaction.com/class-act...esta-vehicles/
Sure, but a typical outcome of a class-action automobile lawsuit involves: a) an extended warranty and b) money in the class-action attorney pockets. As Ford has already done a) I'm not sure what a class-action suit would accomplish. Oh, yeah: b).
Today 04:00 PM
FordFan1265 My 2012 was in the shop 4 times in the first 50k miles for transmission or transmission related issues. But only twice was the issues enough to require major repairs. The other two times merely requires a reflash. But I do agree there are many with major issues that need to be addressed. Don't see how Ford can ignore just about every car mag review, consumer report, etc. that points out the issue. I remember seeing a site at some point in the last couple of years that had statistics including the percentage of customer complaints per the number purchased... it was high enough of a percentage to prove there was a major issue (with the 2012's and 2013's at least). I bought a 2014 on January 2 and have put nearly 2000 miles on it in less than a month and have not experienced a single transmission glitch... By the 2000 mile mark in my 2012 I had already returned to the dealer for a reflash of the TCM due to shifting issues. So I am hoping this transmission is all good.
Today 03:26 PM
NemesisPrime Don't know if this was posted yet. Ill leave it here.

http://gotaclassaction.com/class-act...esta-vehicles/
06-08-2014 02:55 PM
danbfree Good input from everyone, guys, some good insight. I know I'm definitely happy with my DCT. I let the girlfriend drive it 3 hours away and back, a lot in traffic and she said it behaved pretty good in traffic, which I've experienced as well. You just have to pay a little more attention to not let it creep much and make your on/off throttle inputs a little more deliberate while in traffic and it will perform nicely. As far as having the latest seals, it would be nice to know for those considering 2014 models which build dates to look for. As far the original topic here, and those WITH problems still, we've seen Ford begin to acknowledge issues with more detailed TSB's. It seems like you have to find the right dealer or at least get your issue escalated and you will be taken care of. There is where Ford could avoid further talk of legal issues, simply get dealers to consistently take care of the customers with problems instead of letting dealers try to brush off those with complaints.
06-07-2014 11:18 PM
slybarman I'll be ditching it in the next year. This isn't one to hold for 10 years like I had originally panned.
06-07-2014 10:15 PM
TooOld
Quote:
Originally Posted by slybarman View Post
I will just put my foot down and the car will go. End of story. No drama. Kinda like every car I owned before this one.
Sounds like you need to contact the Ford representatives on this forum to get your transmission problems escalated to a service department for fixing.

Then again, from your footer, since it sounds like you think little on the Focus is executed well, you may need to get the service department to fix everything.
06-07-2014 09:29 PM
slybarman Not to worry, my next car will have a transmission that absolutely nobody ever talks about. There won't be a single thread about it on the internet. I will never give a second thought to it. I will just put my foot down and the car will go. End of story. No drama. Kinda like every car I owned before this one.
06-07-2014 08:11 PM
Arco-Zakus
Caveat emptor

Quote:
Originally Posted by slybarman View Post
... I didn't even know the car had a DCT until after I had bought it.
"Why not?" was the first thing I thought when I read this, which you then answered:

Quote:
Originally Posted by slybarman View Post
I am a daily commuter and my last car was totaled. I didn't have the luxury of extensive research.

I agree on not trusting the sales guy, but Ford marketing materials should be clear if they expect the customer to already know this when it exhibits "quirks". You can't have it both ways.
Knowing what you are buying is not a "luxury", especially for a large purchase. Relying on a seller's marketing materials for your research is a recipe for disappointment.

I don't recall it taking anything I would call "extensive" when the Mk3 Focus came out to discover that its "automatic" transmission was something different. The first two reviews I read online in early 2012 mentioned it. The concept seemed interesting, but even those two reviews complained about the reality for the samples they tested. That should have been enough to raise some suspicion.

Deciding whether to take a chance on buying one did require a lot more time and effort, but if I had been in a hurry and had to have an automatic then I'd have just eliminated the Focus from my list.

I'm still sympathetic to owners like you who bought them not knowing what they were getting and who have had problems with them. Making the same mistake myself with past car purchases is what has made me so cautious now.
06-07-2014 01:34 AM
sailor I'll jump into this one & mention that software updates have seemed hard to figure out from owner reports for a while.

Like MFT updates, some like a new version better, and others dislike it or avoid having it done after hearing reports of people who weren't happy. Unlike the MFT updates, there seldom seems to be a consensus on what the noticeable changes were. The same update might seem quicker & firmer shifting to some while many complained about slower/softer shifts & added confusion.

Overall it seemed that the intent (other than fixing glitches) was to make the trans. act more like a traditional automatic over time, such as by adding the "creep" feature.

That said, it's been a while since I mentioned agreement with the opinion that NOT selling it as something new & different was a big mistake, particularly in hindsight. I shouldn't be surprised, as the mechanical features I'm most interested in are often hard to find out about from Mfr. literature. Years ago, researching 4WD vehicles, info. on the drive systems was often hard to find or decipher & that's the main selling point of such vehicles!
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