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Thread: Oil leak - Crank shaft seal Reply to Thread
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Topic Review (Newest First)
05-06-2013 11:28 AM
FordService
Quote:
Originally Posted by DerrekForreal View Post
PM Sent - Thanks Crystal!
Hi DerrekForreal,

I received your PM and responded; check out your inbox for my message. :)

Crystal
05-06-2013 09:42 AM
DerrekForreal
Quote:
Originally Posted by FordCustomerService View Post
This is fantastic, DerrekForreal! If you'd like me to make your feedback "official", send me a PM with your name, phone number, and any details you'd like me to include about your experience. I'll document this in our system under your dealership's name.

Crystal
PM Sent - Thanks Crystal!
05-03-2013 12:28 PM
FordService
Quote:
Originally Posted by DerrekForreal View Post
...I am once again a very happy Ford Focus owner!!
This is fantastic, DerrekForreal! If you'd like me to make your feedback "official", send me a PM with your name, phone number, and any details you'd like me to include about your experience. I'll document this in our system under your dealership's name.

Crystal
05-03-2013 09:44 AM
DerrekForreal Thanks Sailor!

I truly have to give a lot of credit to the dealership - they really made some things happen.

All I want to do is drive my new car!!
05-03-2013 09:18 AM
sailor Nice to see things worked out well for you!

I'm guessing that even if all the issues were resolved, and no problems surfaced in the next year or two, you still wouldn't have "trusted" the car & constant worry about what might go wrong is hard to live with. Especially when the whole point of buying it was to avoid that type of worry.

Enjoy that nice new car, and once again...

WELCOME to FF!
05-02-2013 10:08 PM
DerrekForreal To everyone on FF:
Thank you for your curiosity & support. Thank you for listening to my problems (and my complaining). I truly appreciate this online community created from the love for a car!

To Countryside Ford of Columbus, WI:
Thank you to everyone I dealt with today. Never have I received such superior wonderful customer service from any company - much less a car dealership. They now have a customer for life!

Dan Fox the owner deserves a special note of recognition; never have I met a better person. Props out to my sales person, Paul, for setting up this meeting to rectify the situation.

THE UPDATE:

It was agreed that mistakes happened (we are all human; we've all made them). It was agreed that I was not satisfied or happy. It was agreed that I no longer wanted my car due to the fact I could not rely on it, and it was still having issues.

Although I never had plans to purchase a new car, Dan Fox made me a GREAT offer I could not refuse; no one would have. I am happy to say I am now the proud owner of a 2013 Focus SE w/ Winter package, 5-speed, Sterling gray.

The deal I got, coupled with the 'bend over backwards' customer service I received is what every dealership should strive for. There is not another dealership I can think of that would have gone so far above and beyond to please a customer.

I am once again a very happy Ford Focus owner!!
05-02-2013 04:30 PM
amc49 Yes, I'd like to hear the result as well. The overlying system now in place that even contacts new owners here onsite shows how much of a problem individual dealer performance is to Ford. They have a mucho major problem getting dealers to not seem like either idiots or crooks it appears.
05-02-2013 08:14 AM
Monoblanco Derrek -

Please give us an update on this facinating scenario.

Where is Ashley now that you need her????

This dealership clearly has an untrained and unsupervised service department. If you have a FoMoCo warranty, you should be able to go to any Ford dealer to have future repairs done. Were I in your position, I think I would bite the bullet, pick up the car when fixed, and never go near that dealership again. I'd have a late model, low mileage, car with a brand new engine and a three year warranty on the engine at least. If you do not have a warranty that allows you to pick and choose your repairing dealer, then I think you're on the right track.

Good luck,
Monoblanco
04-30-2013 01:19 AM
FocusGhia Wow cant believe the incompetance you have encountered with your garage. As for the revs being caused by an "alternator" plug I still think they are a mile off......yes the intermittent battery light could be due to the alternator BUT your high fuel usage combined with high revs and failure of the new engine to drop revs when depressing clutch sounds more like an "unmetered air" problem (loose/split hose) in the system....possibly caused on refitting engine. In any case if the garage could not change a simple crank oil seal then I wouldn't be all that confident that they can install an engine correctly.

Good luck.
04-29-2013 04:00 PM
sailor Sorry to hear you had more problems, sounded SO good when you got it back with the new engine & the three year engine warranty.

IMHO, the most recent "idiot" shouldn't have rushed to get it back to you after finding & repairing one issue (the loose connector). They should have kept it at LEAST a day for an extended test drive (like someone taking it home overnight & really checking it out).

Getting it back to you FAST wasn't going to help at that point, getting it RIGHT would be the only thing to help....

"Water sloshing in dash noise" has more often been found to be an A/C drain plugged, that can happen at any time - from crud that accumulated in the system that came in the air intake, to 'critters" nesting in the drain outlet (bugs). In any case it should be checked out & OK before the car is returned, not blamed on "air in the cooling system that'll go away".

This is starting to sound like a "Big Dealer" issue where you don't have ONE person following up throughout to make SURE all issues are resolved before giving the car back....

Good luck to you, keep at it until all your concerns are addressed (and solved) to your satisfaction.
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