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Thread: My DCT stalled out while driving today...*MK3* Reply to Thread
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Topic Review (Newest First)
03-21-2013 02:19 PM
FordService
Quote:
Originally Posted by mishka View Post
Yes, Crystal, I have mentioned my shutdown to my CSM and my Ford Dealer technician team.
They said they are supposed to get my transmission parts today and can install today, but they still need to investigate why my engine shutdown happened. He said they can check the car's computer. He did say, however, that my there is a difference between stalling out and shutting down, and that my engine did not stall, it actually shut off. I described to him my shutdown scenario over the phone and he said that: it is in fact normal operation, for any vehicle, to be able to turn the engine off (the key to off position but still in ignition) while driving at speed. However, he said that it is impossible for the ignition to move to the off position all by itself, that it had to be bumped or something. I explained to him that I did not bump my key. My knees do not touch the steering coloum.

So that's the story... mysterious and wacky engine shutdown. Technician said what I described happening is impossible but we'll see what they find in their investigation...
Thanks for keeping me in the loop, mishka. Let me know when your technicians provide you with a diagnosis for the shut down issue.

Crystal
03-20-2013 03:58 PM
mishka
Quote:
Originally Posted by FordCustomerService View Post
Hi mishka,

I know we've been in touch over PM, but I want to make sure you mention your shut off concern to your customer service manager (CSM) as well. They'll work with your dealership to ensure this gets addressed, too.

Crystal
Yes, Crystal, I have mentioned my shutdown to my CSM and my Ford Dealer technician team.
They said they are supposed to get my transmission parts today and can install today, but they still need to investigate why my engine shutdown happened. He said they can check the car's computer. He did say, however, that my there is a difference between stalling out and shutting down, and that my engine did not stall, it actually shut off. I described to him my shutdown scenario over the phone and he said that: it is in fact normal operation, for any vehicle, to be able to turn the engine off (the key to off position but still in ignition) while driving at speed. However, he said that it is impossible for the ignition to move to the off position all by itself, that it had to be bumped or something. I explained to him that I did not bump my key. My knees do not touch the steering coloum.

So that's the story... mysterious and wacky engine shutdown. Technician said what I described happening is impossible but we'll see what they find in their investigation...
03-20-2013 03:24 PM
FordService
Quote:
Originally Posted by mishka View Post
... I don't know much about cars, but I'm pretty sure they aren't supposed to be able to turn off while driving, and i'm 100% sure I didn't bump the key or do anything else to turn it off.

Anyways, I'm waiting on my parts (clutches and seals) for my new clutch system, but since I only reported the engine shutdown to my new dealership yesterday, I've yet to hear from them what might be the problem and the related fix...
Hi mishka,

I know we've been in touch over PM, but I want to make sure you mention your shut off concern to your customer service manager (CSM) as well. They'll work with your dealership to ensure this gets addressed, too.

Crystal
03-20-2013 10:53 AM
mishka update:
My car is in the dealer shop for transmission issues that started a few weeks ago.
I only yesterday mentioned to them that I had an engine shutdown, because the first dealership I took the car to (purchasing dealer) told me it was normal function to be able to turn the car off while driving. Then yesterday when I was doing research online about 12'-13' problems I found a couple cases on lemonblog website stating they had engine shutdowns. So then the lightbulb came on in my head... the dealership (I filed a complaint on them) dismissed my claim by saying it was normal and I must have bumped the key. I don't know much about cars, but I'm pretty sure they aren't supposed to be able to turn off while driving, and i'm 100% sure I didn't bump the key or do anything else to turn it off.

Anyways, I'm waiting on my parts (clutches and seals) for my new clutch system, but since I only reported the engine shutdown to my new dealership yesterday, I've yet to hear from them what might be the problem and the related fix.

Will keep updated.
02-15-2013 10:22 AM
mishka bump. anyone else able to turn key/engine off while driving around 25 mph and then restard while still in D? Thanks.
01-28-2013 06:25 PM
mishka I have good news and I have bad news:
Good news: the tech at the Ford dealership said it's normal operation to be able to turn off the car while in drive. The reason it turned back on when I turned the key is because it's a DCT. An automatic would not have allowed it to turn back on while driving.

Bad news: the reason why my engine shut off while driving is still a complete mystery. the tech never heard of it happening before. he said not to worry about it and if it happens again let them know.

Fortunately the brakes and steering work (electronics) even when the car engine is off but in motion. Otherwise it would be a 3000 lb piece of flying metal.

Does anyone have any issues with this? Personally I'm still wondering why there needs to be a function to turn off the car and turn on the car while already driving. I suppose it might be useful in an emergency but then you can just put in in Neutral too.
01-28-2013 08:31 AM
mishka I drove to Richmond this weekend and my minumum speed was 70. I had fun several times as well. My avg MPG until I got there was 34 (including a couple of city miles).

So I'm taking my car into the dealership today so they can fix the defect with the key/car turning off. I also asked that they change my oil/filter. It should be done tomorrow night. Let's hope my car isn't a lemon!
01-25-2013 10:32 PM
sailor Oh heck, what can I say - Mileage question sounds like a good excuse for a "Road Trip" !!!

My Totally Different Focus gets about 29 & change around town when I drive for economy, just WON'T get that magic 30! But 25 is common when I have more fun with it....

It SHOCKED me on it's first long road trip (to FocusFest) when I got high 30's (like 38) on the way there driving conservatively (67-70 depending on speed limit). Quicker driving & more fun drops this of course....

Brand New vehicles often have at least ONE "glitch" to be fixed, especially if it's a new design. then you get that "honeymoon" period between "broken in" & the time when you need to start replacing "wear items"... At that point, if it gets good service (maintenance) and the wear items are taken care of in a timely manner, you'll get YEARS of good service with minimal hassles....

For example, I've got this 18 year old P/U (Chev. S-10), that had a rear universal replaced under warranty, then it died again after the warranty was out. Replaced it with a greaseable replacement U-joint instead of the original "lifetime lubed" unit & it's still OK at 145,000 miles.... Starter rebuild & a clutch safety switch that recently got "intermittent" are the only "repairs" that I've done other than rust issues with a brake line & a fuel line, and at it's age those could be considered "wear" items as well!

By the way, a Forum like this is handy to let you know about common issues that crop up as the miles go on, there's ALWAYS someone who cranks the miles on more than most so we can get hints as to issues to pay attention to so they don't come as a surprise.... It's a LOT nicer than wondering if you are the only one who has a particular failure..... On the other hand, you can't let yourself worry about EVERY possibility - just 'cause it happens to some doesn't make it a universal failing, the history of many units simply helps with diagnostics IF it happens that you have a similar issue!

Good Luck & enjoy your new Focus, wouldn't mind a new ST myself but it'll probably be an old car by the time it gets to me.....

(grin)
01-25-2013 04:42 PM
whynotthinkwhynot My Focus got low fuel economy when it was brand new also. After 5k or so miles, it improved, and continue to improve. Engines have to be broken in. You can try that route, but you should get only used cars from now. Then you won't be disappointed. All manufacturers suffer from this. Honda was recently sued over it, and Ford is being sued over it. Underneath all EPA ratings it says "your mileage may vary."

Yes, 2500 is a good time for changing the oil for the first time. I changed mine at 2k.
01-25-2013 11:02 AM
mishka disregard this post
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