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Thread: Tousley ford slow processing/shipping? Reply to Thread
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Topic Review (Newest First)
01-05-2013 07:31 PM
Zillon Steve was great when I was ordering parts for my Focus; he helped me track down part numbers so I could retrofit the ST struts to my Focus when I was the first to do such a thing.

And when I discovered that the rear shocks were too short, he took the rear shocks back without a hitch. Never had any issues with shipping either.
01-05-2013 03:38 PM
macdiesel Been buying parts from Steve for over five years. Awesome customer service and Steve is very knowledgeable, used to be a tech himself. Was the op an online order?
01-05-2013 10:40 AM
UnleashedBeast
Quote:
Originally Posted by mainest View Post
The only difficulty I have with Tousley is that they only have one Steve, and he occasionally has other customers to satisfy!
Steve or Mike will do. They are both great.

In the SVT forum Tousley section, Steve tells you this.
01-04-2013 03:41 PM
Tejedor I ordered a FRPP kit (Struts, shocks, and springs) from them on December 26. Shipped on the 27th. Didnít get to me until January 2nd not because of Tousley but because of UPS.
01-04-2013 03:10 PM
thenorm It doesn't hurt to call and confirm the order was put thru and shipped
01-03-2013 12:51 PM
Miller88 I thought I had a problem with Tousley. My order didn't ship for a while.

Turns out, my CC company shut off my card and didn't let me know.
01-03-2013 12:39 PM
Just Tom [QUOTE=paulg127;4522648]All previous orders had arrived before it was expected and they anticipated a change in the parts I actually needed. My experience has been tops with them, not to mention they beat the local employee discount, incuding shipping on most parts!![/QUOTE]

^This^

I went to my local neighborhood Ford dealer for a part and they wanted to charge me $80.00 MORE than what Tousley charges. Tousely is top notch when it comes to their pricing. For those who also ride a Harley-Davidson, I've found the same kind of deal through Chicago H-D. They will beat anybody's prices and come out way cheaper even after factoring in shipping (in most cases).

So as far as I'm concerend, Tousley Ford will get ALL of my business when it comes to parts.
01-03-2013 11:02 AM
mainest In my experience, if Steve has the parts in stock, they are shipped the day of the order. Unless, of course, they are ordered at 5 pm.
The only difficulty I have with Tousley is that they only have one Steve, and he occasionally has other customers to satisfy!
01-03-2013 10:04 AM
rambleon84 That and they are in MN, they have been known to get some decent snow over there
(no idea what their weather has been like lately though) but they are 1200 miles from Richmond

I'll just say they will most definitely get your parts to you, never heard anything bad about them as a business. Just be patient, I'm sure all will be well.
01-03-2013 07:15 AM
UnleashedBeast I order from them all the time, but never during the holidays. Twice was an overnight shipping order, both received on time.
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