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Topic Review (Newest First)
03-19-2013 06:54 AM
Gabe2010SE
Quote:
Originally Posted by DarderSauce View Post
*clenches buttcheeks* Damn, I seem to hear more stories about the dealerships bending people over than being helpful.
Warranty repairs are done at a lower hourly-labor rate and at discounted parts prices, AND at fewer hours charged than if the customer pays for the repair.

The place I worked at was charging about $5 more per hour for a "cash" repair, and the parts were significantly more expensive than if it was a warranty repair.

Ford allows a 40% mark-up on parts on warranty repairs.

The place I was at made sure that no customer-pay part was sold for anything less than double the cost, sometimes more than that if misc hardware ...
03-19-2013 06:46 AM
DarderSauce *clenches buttcheeks* Damn, I seem to hear more stories about the dealerships bending people over than being helpful.
03-18-2013 02:56 PM
DJFreshlySnipes Ya I paid like 300 something to get it fixed. They also said my steering wheel fluid was black. I don't know why this was not addressed when I got the car but they also charged me for that.
03-18-2013 08:48 AM
DarderSauce
Quote:
Originally Posted by DJFreshlySnipes View Post
Sounds like a broken strut. Same thing happened to me and I took it in to ford and they replaced it. All fixed
Suspension issue you say hmm? Better just get FRPP to replace them, problem solved.
03-17-2013 10:28 PM
DJFreshlySnipes Sounds like a broken strut. Same thing happened to me and I took it in to ford and they replaced it. All fixed
12-19-2012 02:52 PM
DarderSauce I have a metal on metal popping sound coming from my front drivers side wheel when I am driving forward and turn right followed by a quick straightening of the steering wheel. It also makes the same noice every once in a while when I am going over bumps.

I get a similar sound when backing out of my driveway from my front passenger side if the wheel is turned when I hit the dip between the road and the driveway.

I read a bunch of posts and thought it was the endlinks so I replaced them with some MOOG's but the noise persists.

So Here is what I am thinking:

1. It is not the endlinks
2. Strut Tower bolts are tight

** Must be the control arms (bad bushings) but I have no clue how to tell if they are bad

Any other thoughts?
12-19-2012 02:03 PM
Gabe2010SE
Quote:
Originally Posted by DJFreshlySnipes View Post
Apparently the Certified pre owned coverage plan does not cover this specific part. Also my steering wheel fluid was brown which needs to be replaced for $110. I bought it at a dealership in moscow Idaho where I was going to college and moved back home to Seattle. Thats bullshit that the dealership I bought it from matters. Am I not allowed to move because of my ford warranty. thats BS. Ford is Ford Motor Company, not an individual dealership. The company should respect its brand and honor their cars as a whole company, not just a dealership in bum Idaho. Im not driving 5 hours to get something fixed that should have been replaced when I got the car in may.
Buying a "Certified Pre-owned" car gets you a warranty, yes, but it's not much more than a powertrain warranty ... the dealership runs the VIN # on Ford's website and then they punch it the part # and the site tells them if it's covered or not.

I was a Service Advisor for over 9 years ... I've done the above procedure thousands of times ...

And the warranty is good at any dealer, if it's a Ford warranty, but like I said, the Certified warranty is very limited in what it covers ...
12-19-2012 07:10 AM
2008 Ford Focus Hey DJ,

I do not know if FMC covers certified vehicles or it is the dealer. I agree with you that you should not have to pay. I would suggest to contact the dealer in Moscow and work with the CS person. You could PDF them the bill and discuss that a part failed and due to your new location, you took it to a closer Ford dealer. I think you should be reimbursed. Also, you may want to contact Ford CS itself to discuss what happened. Opening a friendly dialogue without getting upset will go a long way to resolve the situation in your favor. It is clearly not correct for you to pay when you have a certified vehicle and that you should be compensated for it. Does this make sense?
12-18-2012 10:16 PM
crice8 I took mine to the dealer for this a while back and they said that said noise was from the dash when it clearly was from the front end of my car.... Mine is still well under warranty but due to being lowered they said that they couldn't tear into it to see if there was a further issue. The dealer here in my college town is the one that told me that, but im going home for the holidays and im going to take it to the dealership that I bought it from while im up there just to see what they can do
12-18-2012 05:40 PM
DJFreshlySnipes Apparently the Certified pre owned coverage plan does not cover this specific part. Also my steering wheel fluid was brown which needs to be replaced for $110. I bought it at a dealership in moscow Idaho where I was going to college and moved back home to Seattle. Thats bullshit that the dealership I bought it from matters. Am I not allowed to move because of my ford warranty. thats BS. Ford is Ford Motor Company, not an individual dealership. The company should respect its brand and honor their cars as a whole company, not just a dealership in bum Idaho. Im not driving 5 hours to get something fixed that should have been replaced when I got the car in may.
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