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Thread: My Ford Touch Extended warranty and software update mailings Reply to Thread
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Topic Review (Newest First)
12-07-2012 10:14 AM
FordIVTteam
Quote:
Originally Posted by jamesy628 View Post
Thanks, I figured that may be the case. I still hope we receive something in the mail spelling out the new warranty.

Hi, jamesy628 -

Although I can vouch for the warranty extension, I'll find out if you're going to get something in writing. Stay tuned!

Jaclyn
12-06-2012 11:57 AM
jamesy628
Quote:
Originally Posted by suss6052 View Post
Sync Services is not the same as the Sync/MFT hardware.

Services is still only complimentary for the first three years.

Thanks, I figured that may be the case. I still hope we receive something in the mail spelling out the new warranty.
12-06-2012 11:53 AM
suss6052
Quote:
Originally Posted by jamesy628 View Post
The Sync My Ride website still says that my Sync is through 3 years (not 5 years). Will this be updated or do we need to obtain in writing that the warranty is extended?

Also, I am taking the car to the dealer this weekend for the update (I don't have NAV). I hope that this solves the bluetooth issue (be able to see what music is playing on MFT).

I haven't even had my car a week yet, haha!
Sync Services is not the same as the Sync/MFT hardware.

Services is still only complimentary for the first three years.
12-06-2012 11:50 AM
jamesy628 The Sync My Ride website still says that my Sync is through 3 years (not 5 years). Will this be updated or do we need to obtain in writing that the warranty is extended?

Also, I am taking the car to the dealer this weekend for the update (I don't have NAV). I hope that this solves the bluetooth issue (be able to see what music is playing on MFT).

I haven't even had my car a week yet, haha!
12-06-2012 11:41 AM
FordIVTteam
Quote:
Originally Posted by Joe84FL View Post
My MFT recently has decided to no longer play nice with any device via Bluetooth, and I'm also getting a really annoying buzzing/vibrating sound from the speakerphone area on the overhead console. Should this be enough reason for the dealer to install the update? The small issues I'm having with this car after owning it for just 8 months are really starting to become frustrating...but I'm trying to stay positive and not become one of those whiners.
Also, random off topic question: Is a blown speaker covered in the warranty? I'm still well within factory warranty and even purchased the extended warranty, but this seems like something they may omit from that. Can't believe the Upgraded Sony system could have this issue already.
Thanks in advance!
Hi, Joe84FL -

I definitely recommend having the latest update installed, but have you tried performing a Master Reset yet? If not, here are the instructions:

http://support.ford.com/sync-technol...ter-reset-sync

Also, just an FYI, the 3.5.1 update will soon be available as a self-install on SyncMyRide.com for vehicles without navigation. For those with nav, you'll be able download the update and order your new SD card in January.

For warranty-related questions, give my partner, Cory, a shout. His username is: FordCustomerService.

Jaclyn
12-05-2012 11:37 PM
Joe84FL My MFT recently has decided to no longer play nice with any device via Bluetooth, and I'm also getting a really annoying buzzing/vibrating sound from the speakerphone area on the overhead console. Should this be enough reason for the dealer to install the update? The small issues I'm having with this car after owning it for just 8 months are really starting to become frustrating...but I'm trying to stay positive and not become one of those whiners.

Also, random off topic question: Is a blown speaker covered in the warranty? I'm still well within factory warranty and even purchased the extended warranty, but this seems like something they may omit from that. Can't believe the Upgraded Sony system could have this issue already.

Thanks in advance!
11-30-2012 04:58 PM
daemoniscinxi Dealerships have the A4 SD cards for navigation now. I had them apply 3.5.1 and give me a new SD card the last time I brought it in for the DCT/strut brace clunk/rain sensing wiper dry swipe/RDID IA key issues.

3.5.1 works better, but still has many problems. At least it is usable this time.
11-30-2012 01:29 PM
lewisra
Quote:
Originally Posted by FordIVTteam View Post
start checking your SYNC Account in mid-December.
I'm betting on Dec.7th.
11-30-2012 01:05 PM
FordIVTteam Hi, everyone -

I just wanted to jump in and clarify some information. We will not be sending the update in the mail, but it will be available for download on SyncMyRide.com in mid-December (for non-nav vehicles). Vehicles with nav will be able to download the update and order a new SD card in early January. We'll be notifying owners by mail and SYNCMyRide, so make sure you start checking your SYNC Account in mid-December.

If anyone has any additional questions, shoot me a PM.

Have a fantastic weekend!

Jaclyn
11-30-2012 07:11 AM
lewisra
Quote:
Originally Posted by MyThIc3LiTe View Post
Our 2011 Edge is showing as having an update available, the 2012 Focus has nothing available.

The joys.

Are the 3.2.2 and 3.5.1 updates going to play nice with the current SD cards or am I SOL?

Sync My Ride has never liked my Focus, doesn't really care for my reported installs or anything.
3.2.2 was pulled off for your Focus, caused issue with climate control in some early build Focus's. I would not install 3.2.2 in your Edge. Wait for 3.5.1 for both vehicles.

You will need to get a new A4 nav card for 3.5.1.

If you run a Vehicle Health Report for your Focus, it will update your SMR with your installs.

3.5.1 has not "offically" been released so you won't see it on SMR.
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