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Thread: Small controls problems Reply to Thread
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Topic Review (Newest First)
12-11-2012 03:49 PM
FordService
Quote:
Originally Posted by halfmoonclip View Post
...Jeff Sloan ('Sloan' and 'Steve' share an initial consonant...) has also been in touch with me... My car is reputedly repaired. We shall see...
Moon,

Yes, Jeff is still your regional CSM. Please let me know if you need a follow-up call.

Cory
12-07-2012 02:40 PM
halfmoonclip
Quote:
Originally Posted by FordCustomerService View Post
Im the one helping on these boards now, Moon. Crystal has moved to other forums.

Whos Steve? LOL

Cory
Brain fade. Jeff Sloan ('Sloan' and 'Steve' share an initial consonant...) has also been in touch with me. I didn't want to confuse the issue.
My car is reputedly repaired. We shall see.
Moon
12-06-2012 11:46 PM
flingwing1969
Quote:
Originally Posted by halfmoonclip View Post
The cruise control and infotainment controls sometimes work and sometimes do not.

Is this a common problem?

Moon
I've never had any problems 2012 SEL 18K.
12-06-2012 03:39 PM
FordService
Quote:
Originally Posted by halfmoonclip View Post
Has something changed regarding with whom I'm dealing; you, Steve or Crystal?...
Im the one helping on these boards now, Moon. Crystal has moved to other forums.

Whos Steve? LOL

Cory
12-06-2012 01:36 PM
halfmoonclip
Quote:
Originally Posted by FordCustomerService View Post
My name is Cory and I’m the new “helper” on the board, Moon. I shared your great update with Crystal.

Cory
Has something changed regarding with whom I'm dealing; you, Steve or Crystal?
Thnx,
Moon
12-06-2012 01:32 PM
FordService
Quote:
Originally Posted by halfmoonclip View Post
Crystal, I heard back from the dealership, and the issue with the small controls appears to have been the clockspring, which would be consistent with the problem and with other poster's suggestions...
My name is Cory and Im the new helper on the board, Moon. I shared your great update with Crystal.

Cory
11-30-2012 10:02 AM
halfmoonclip Crystal, I heard back from the dealership, and the issue with the small controls appears to have been the clockspring, which would be consistent with the problem and with other poster's suggestions.

They also maintained that they were unable to duplicate the transmission problems, and I raised a little hell with them (more Joe Biden, less Mitt Romney). Being rational and calm hasn't worked so far.

The service manager told me yesterday at end of business that new clutches had been ordered.

I also had left a voicemail with Jeff Sloan yesterday regarding the situation.

The loaner continues to be amazing; smooth starts and shifts, always picks the right gear (my car tends to fumble around looking for a gear), and two MPG (!) better around town.

It continues to be my suspicion that two things are going on; something mechanical with the clutchpacks and something electronic with the computer.
Thanks,
Moon
11-30-2012 08:33 AM
FordService
Quote:
Originally Posted by halfmoonclip View Post
Crystal, it is all driving me nuts. The loaner Focus drives just fine, without the jerking/fumbling/stumbling of my car. We'll see if the dealer et al are able to achieve any progress.
Moon
Hey Moon,

Definitely let me know how it goes; I want to keep a close eye on your case and ensure that things are progressing.

Send me a PM once you hear back from your dealer.

Thanks!
Crystal
11-28-2012 09:50 PM
halfmoonclip
Quote:
Originally Posted by FordCustomerService View Post
Hey Moon,

I'm glad to hear that you're having this and your other concerns addressed by the dealer. I know I've already been in touch with you, but if you need anything else, feel free to reach out to me.




Have a great day,
Crystal
Crystal, it is all driving me nuts. The loaner Focus drives just fine, without the jerking/fumbling/stumbling of my car. We'll see if the dealer et al are able to achieve any progress.
Moon
11-28-2012 09:45 AM
doubles
Quote:
Originally Posted by FordCustomerService View Post
Hey Moon,

I'm glad to hear that you're having this and your other concerns addressed by the dealer. I know I've already been in touch with you, but if you need anything else, feel free to reach out to me.





Thanks for adding the great info, KibaWolf and doubles!

Have a great day,
Crystal
anytime hope you get it all fixed have a blessd day
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