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Thread: Brand New 2013 Focus, Issue? Reply to Thread
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Topic Review (Newest First)
11-15-2012 12:47 PM
RonMaiden All this just makes me happy I have the true manual tranny and no matter what is said the DCT is still an automatic if the driver isn't deciding whast gear it goes in all the time.
11-15-2012 12:42 PM
slybarman I take his point to mean that this type of system has its quirks that cant be eliminated. It woukd be like a Nissan customer demanding that Nissan eliminate the droning noise from the CVT. It seems that DCTs are inherently less smooth at low speed. That was why traditional automatics had the torque converter in the first place - to smooth it all out. But that came at the expense of lower efficiency. As they say, all engineering is a compromise.

Sent from my Samsung Galaxy Note 2 using FF Mobile.
11-15-2012 12:13 PM
csvt2060
Quote:
Originally Posted by rsnow View Post
have had some with bad clutchs and leaks at bellhousing, but as a tech, 90 percent of complaints are normal and we wont get paid to look at all of these cars.... you see why the techs get fed up with it.
This is not the customer's problem. It's Ford's problem.

The car is pure and simple marketed as an AUTOMATIC.

Customers don't care what the payment arrangements are between you and Ford. They just know their car is not acting normally and want resolution or more information to why it's acting that way.

I work at a dealer and you should know better as a Senior Tech to not relay and place your dealerships/Ford's internal problems and vehicle engineering issues onto the customer.
11-14-2012 11:33 AM
slybarman
Quote:
Originally Posted by rjcalif View Post
Thanks for this informative post.

I just bought my youngest son a 2013 Titanium with the selectshift tans and he was complaining that if he was in Drive, going under 25mph, let of the throttle, then back on it would make a grinding noise. If he was more aggressive on the throttle then no noise. We tried running in Sport mode and no trans/clutch noise no matter how he drove or accelerated.

My summation is that Drive should really be Economy mode and only suitable for highway or freeway driving.
While I experienced some stutter when applying light throttle at low speed while in Drive, there was never any accompanying noise or grinding. That might worry me. I prefer driving about town in Sport mode because it can be smoother while accelerating (though less so decelerating) and seems to stay in the power band a bit better, but I have not experienced anything that I thought was unsafe or unusable about using "drive". If I was getting some kind of noise or grinding, I would head back to the dealer.
11-13-2012 06:47 PM
rjcalif Thanks for this informative post.

I just bought my youngest son a 2013 Titanium with the selectshift tans and he was complaining that if he was in Drive, going under 25mph, let of the throttle, then back on it would make a grinding noise. If he was more aggressive on the throttle then no noise. We tried running in Sport mode and no trans/clutch noise no matter how he drove or accelerated.

My summation is that Drive should really be Economy mode and only suitable for highway or freeway driving.
11-12-2012 02:04 PM
FordService
Quote:
Originally Posted by Bull1tt View Post
Hey guys,
I just recently purchased a brand new 2013 Focus SE automatic transmission and after driving it for a while, I began to notice that on acceleration from around 1-25mph the car seems to miss or stutter like a manual transmission car that hasn't been given enough gas. The problem occurs no matter how much or little I press down on the throttle and it is starting to worry me because I have bought multiple Ford vehicles over the past ten years and none of them have had any issues like this. I took it to the dealer and they said, of course that they couldn't find anything wrong with it...
Hi Bull1tt,

I want to jump in here and get your case escalated to your region's customer service manager. Just send me a PM with your VIN, dealer, mileage, daytime phone number, and full name; I'll get your information in the right hands and ensure you're contacted soon. Your CSM will collaborate with your dealer to address your concerns.

Questions? Feel free to reach out to me via PM.

Quote:
Originally Posted by whynotthinkwhynot View Post
...we have a Ford Customer Service representative on this site who can help make dealers cooperate if they are being uncooperative...
Thanks for the shout-out, whynotthinkwhynot. I'm always happy to step in and see how I can help folks out.

Have a great day, everyone!
Crystal
11-12-2012 01:33 PM
Miller88 90 percent of the complaints on this transmission are from people that don't understand WHAT a manual transmission is or HOW it works.
11-12-2012 11:57 AM
slybarman Mine exhibits the behavior described in the first post. It is very minimal and it does not especially bother me. It feels like any other manual transmission to me - it has been a long time, but I remember how they feel to drive. I find it really is only noticeable the first few minutes of driving. I also find if I put the transmission in 'sport' rather than drive, it is nearly non-existent as the revs seem stay a bit higher. So far, I tend to keep the car in 'sport' driving around town and then shift to drive for the highway or more open stretches of off-highway roads.
11-12-2012 11:45 AM
dyn085
Quote:
Originally Posted by whynotthinkwhynot View Post
These cars are new, so we haven't worked on one. Some problems are due to people driving the DCT like a normal automatic transmission. It is closer to a manual transmission that it shifted automatically. The trans computer looks for things like throttle input and vehicle speed to determine what gear is the best one to be in. For the sake of fuel economy, the transmission will try to put the car in the tallest possible gear at the time. This can lead to some groaning from the engine- like a manual in 2nd gear at <5 mph. This sound is most likely the "grinding" that some DCT owners complain to Ford about, and Ford can't find a fix because it doesn't act like that when the service techs take it out for a drive (see Ferris Beuller's Day Off).

The way I see it, there are 2 possible fixes you can try from your end. 1) Use select shift. In this mode, the transmission will not shift into the next gear until the engine is at its maximum rpm 6800-7000, unless you tell it to by pressing the "up" button. Use the select shift until you're moving, and then knock it up into D when you feel like you want the computer to take over. You can read about select shift mode in your owner's manual. 2) Reset the modules/ drive differently. Ford computers (all OBD2, really), learn from driver input, so you might want to clear out all the information from the previous owner and test drivers. This might really cause some stress because of all the MFT settings you might have, but hey, at some point in the car's life you're going to have to do this anyway. You might as well learn now while you're in control. Disconnect the negative battery terminal for about 10 mins. Replace the terminal, tighten, and start the engine. Allow the engine to idle for a minimum of 5 minutes after the rpms have fallen from "cold start" mode. Do not be critical of engine rpm during this time. If the new Focis are anything like the old ones (and I think it's logical that this operates in the same way), a reset ECU will perform tests to determine the optimum air/fuel ratio. During this time the idle will fluctuate slightly, and be slightly high. When the test is finished, the idle will drop to where it should be normally- around 700 rpm. Now this time when you drive the car, be careful to avoid the "why doesn't this act like a hydraulic automatic" trap. Try to keep your foot on the brake pedal until it's time to move the car- just like it was a manual transmission. Don't hover or allow the car to creep forward in gear. Either be on the brake or on the gas in a low speed situation. Just like with a manual, the effect of being in a tall gear isn't that big of a deal once you're moving.

You can find a lot of text written on this site about 2012 Ford automatic transmission problems. You'll probably find people who were in the same situation as you're in who never resolved it. You'll also find a lot of people who tried advice like this, and that solved the problem. We've had more than one Ford mechanic report back that people who trade their car in for "transmission" problems don't have transmission problems. Then there are people with real transmission problems, who IMO, get shuffled around like they don't have problems because there are so many people without problems who swear up and down that they have problems. The real transmission problems are : car not moving while in gear, burning smell while driving, loud humming at highway speeds, and car stalling at every stoplight if not shifted into N. We don't get many of those, but it is sad that when one does surface- the person is more likely to be ignored by the dealer than have the problem repaired on the first visit in. For situations like that, we have a Ford Customer Service representative on this site who can help make dealers cooperate if they are being uncooperative. In your case, I hope you'll try my advice and not think I'm insulting your driving skills. I also hope it works out for you.
I quoted this post because it is easily going to be one of the most helpful and truthful posts in this thread. The only thing I would mention on top of it is that you can disconnect the negative cable for the battery from the jumper terminal located on the drivers side strut tower.

How many miles do you have on the car? If you are under 1k, I would think that your battery reset and the ecu relearning would rectify this. Try to ensure that you are relatively aggressive with the car during the relearning period. Do not baby it and don't RACECAR. Just be firm with it and give it a little more time than you would like, and don't expect it to feel like a torque-converter auto.

Take note of what was listed as actual problems. If your car is or begins doing any of that, take it back to the dealer.
11-12-2012 11:29 AM
6SPD_soul [QUOTE=md11mx;4451454]
Quote:
Originally Posted by whynotthinkwhynot View Post
Ford can't find a fix

Totally and completely UNACCEPTABLE!!! Open the wallet and FIX IT!

By the way thanks for your time WHYNOT
What, are you expecting dealership techs to re-engineer the cars? That's exactly what it would take to "fix" these issues. And last I heard flat rate techs get 10 paid minutes to diagnose ANY problem during the warranty period, if they spend more time than that they're doing it for free. You can blame Ford for that policy, not dealerships.

I'm sympathetic to dissatisfied owners, but I really have to wonder how many people bought cars without test driving them first.
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