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Topic Review (Newest First)
01-23-2014 12:23 PM
FordService
Quote:
Originally Posted by ogboot View Post
Well, the dealership just called me. Said that they fixed the car, it wouldn't crank due to "Bad Wiring"?? This is after making me drive 6 hours roundtrip to get my spare key and then replacing the transceiver which didn't fix it either. Very unusual. It's a 3 hour drive back to the dealership so I can't make it today but I'm going to pick it up and talk to them in the morning. Gremlins galore.
Thank you for the update, Ogboot.

Todd
01-22-2014 04:18 PM
ogboot
Quote:
Originally Posted by ogboot View Post
Thank you, Todd. Ford's reps have been great about reaching out to me. Twitter is something I'm not familiar with and can be unwieldy due to the character limit. I'll likely continue to correspond with them using that medium but I'll post the results of my saga here for posterity and to help others which may have these kinds of problems in the future.
Well, the dealership just called me. Said that they fixed the car, it wouldn't crank due to "Bad Wiring"?? This is after making me drive 6 hours roundtrip to get my spare key and then replacing the transceiver which didn't fix it either. Very unusual. It's a 3 hour drive back to the dealership so I can't make it today but I'm going to pick it up and talk to them in the morning. Gremlins galore.
01-18-2014 01:28 PM
ogboot
Quote:
Originally Posted by FordService View Post
Hi ogboot,

I see that you've been working with my counterpart, Nick, on Twitter. Please continue working with him moving forward regarding your current case.

Todd
Thank you, Todd. Ford's reps have been great about reaching out to me. Twitter is something I'm not familiar with and can be unwieldy due to the character limit. I'll likely continue to correspond with them using that medium but I'll post the results of my saga here for posterity and to help others which may have these kinds of problems in the future.
01-17-2014 07:34 PM
FordService
Quote:
Originally Posted by ogboot View Post
Someone from Ford did try to reach out to me on my way down there this morning but cell service is so bad in that area we didn't get past our salutations before the call dropped. I just got home, 6 hours round trip and I'm going to have to make it again whenever they get around to repairing the car.
Hi ogboot,

I see that you've been working with my counterpart, Nick, on Twitter. Please continue working with him moving forward regarding your current case.

Todd
01-17-2014 05:07 PM
ogboot
Quote:
Originally Posted by FordService View Post
Hey ogboot,

Welcome to Focus Fanatics. I'm Todd, the official Ford rep around these parts. Is your Focus still at the dealer? Let me know; I'll look into possible avenues of assisance.

Todd
Hi Todd,
Thanks for checking out my post. Yes, I drove over to Alabama today with the spare key. Neither key will crank the car. At that point I was told "that's because the anti-theft is engaged". I went to lunch and when I got back they said that they couldn't reprogram the keys (?). I don't think they know what's going on. Supposedly a transceiver is on it's way but that won't be until monday at the earliest. So, the car continues to sit at a dealership in rural Alabama. I have to take the rental to georgia for another work trip which was why I bought the car in the first place.

Someone from Ford did try to reach out to me on my way down there this morning but cell service is so bad in that area we didn't get past our salutations before the call dropped. I just got home, 6 hours round trip and I'm going to have to make it again whenever they get around to repairing the car.

First it was the battery.
Then it was the key.
Six hours of driving later to get the spare and it's the anti-theft system.
Now it's the transceiver.

This car spent the week before christmas at the local dealership getting a clutch replaced. I wrench on cars as a hobby and I've driven a lot of manuals, I know that if the clutch isn't engaging the car won't turn over... and it did just come from the shop with a clutch job... but hey I'm not the one troubleshooting this thing, they swear it's electrical... but the clutch is electrical... hmmm....

So yeah I have to drive a lower mpg hyandai rental to Georgia for work on monday instead of the car I'm paying for. I'm starting to get pretty steamed about the amount of time this car is spending at the shop in general and am considering getting the dealership I purchased it from involved.
01-17-2014 01:46 PM
FordService
Quote:
Originally Posted by ogboot View Post
Drove to my destination, get back in and the car won't turn over with the key five minutes after stopping. Roadside can't jump car off, so it gets towed to dealer. I check back at 3pm and they're still looking at it but can't get it to crank. At 5 today they tell me that it must be the key and I have two options:
1) Purchase a $300 key that they don't have in stock
or
2) Drive 200 miles home in a rental and get my spare key so they can troubleshoot and bring it back in the morning. Would not allow me to mail it to them.
This is a certified preowned with ESP, 45,000 miles.
Hey ogboot,

Welcome to Focus Fanatics. I'm Todd, the official Ford rep around these parts. Is your Focus still at the dealer? Let me know; I'll look into possible avenues of assisance.

Todd
01-17-2014 12:06 AM
ogboot
Quote:
Originally Posted by Romans5.8 View Post
Well that depends on the warranty. Welcome to the forums!

Those "Extended service plans" often have more holes than swiss cheese. It's probably likely that it's not covered, as the key may be part of the 36,000 mile bumper-to-bumper, and not covered under your ESP at 45k miles. I STILL think that these cars with these chipped keys ought to have a key-code override like some vehicles with RFID keys do. Heck, newer Harley-Davidsons have a neat feature where you hold both turn signal buttons for a few seconds, then use them to enter in a 4 digit PIN. Then you can start the bike without the key. Useful if it fails! (They use an RFID type 'keyless start' system)

Good luck is all I can say to you! $300 for a key is ridiculous. The technology in the key is not expensive at all. My mom works for a doctors office that uses "keys" with a similar technology (for keyless locking/unlocking of doors, they are given to patients who use the attached gym 24/7 for rehab and excercise.) and they cost the company around $12 each (The office charges $15 if you lose it). Now I know they aren't identical, but I have a hard time believing $300 is a reasonable price for a key with a reasonable 30% or so margin for profit.
Thanks for the response. If I'm not mistaken the certified preowned program extends the original 36k out another 12k to 48k total on my car. Then the ESP goes out to 130k+ with a $100 deductible, bumper to bumper. But either way I'm feeling pretty hosed. The sync system locked up before I ever left the lot originally and it spent the week before Christmas getting a new clutch under warranty. Feeling awfully jaded about the September purchase at this point, to put it mildly.
01-16-2014 11:57 PM
Romans5.8
Quote:
Originally Posted by ogboot View Post
I drove 3 hours out of state this morning. Drove to my destination, get back in and the car won't turn over with the key five minutes after stopping. Roadside can't jump car off, so it gets towed to dealer. I check back at 3pm and they're still looking at it but can't get it to crank. At 5 today they tell me that it must be the key and I have two options:
1) Purchase a $300 key that they don't have in stock
or
2) Drive 200 miles home in a rental and get my spare key so they can troubleshoot and bring it back in the morning. Would not allow me to mail it to them.
This is a certified preowned with ESP, 45,000 miles. I was further notified by this dealership that if it is the key I will be liable for the rental, tow, and diagnostics and repair as none of this is covered by any warranty.
Reading this thread, it doesn't seem like I'm getting the same service as everyone else and they should be able to attempt a reprogram of the key? I'm taking a day off work tomorrow and headed back up there with my other key, it's a bonafied chipped key with the built in fob. Not a valet key.

I was also taken out to the car, shown some insulation around the battery terminals and accused of tampering with the electrical system.

Great first post, huh?
Well that depends on the warranty. Welcome to the forums!

Those "Extended service plans" often have more holes than swiss cheese. It's probably likely that it's not covered, as the key may be part of the 36,000 mile bumper-to-bumper, and not covered under your ESP at 45k miles. I STILL think that these cars with these chipped keys ought to have a key-code override like some vehicles with RFID keys do. Heck, newer Harley-Davidsons have a neat feature where you hold both turn signal buttons for a few seconds, then use them to enter in a 4 digit PIN. Then you can start the bike without the key. Useful if it fails! (They use an RFID type 'keyless start' system)

Good luck is all I can say to you! $300 for a key is ridiculous. The technology in the key is not expensive at all. My mom works for a doctors office that uses "keys" with a similar technology (for keyless locking/unlocking of doors, they are given to patients who use the attached gym 24/7 for rehab and excercise.) and they cost the company around $12 each (The office charges $15 if you lose it). Now I know they aren't identical, but I have a hard time believing $300 is a reasonable price for a key with a reasonable 30% or so margin for profit.
01-16-2014 11:22 PM
ogboot I drove 3 hours out of state this morning. Drove to my destination, get back in and the car won't turn over with the key five minutes after stopping. Roadside can't jump car off, so it gets towed to dealer. I check back at 3pm and they're still looking at it but can't get it to crank. At 5 today they tell me that it must be the key and I have two options:
1) Purchase a $300 key that they don't have in stock
or
2) Drive 200 miles home in a rental and get my spare key so they can troubleshoot and bring it back in the morning. Would not allow me to mail it to them.
This is a certified preowned with ESP, 45,000 miles. I was further notified by this dealership that if it is the key I will be liable for the rental, tow, and diagnostics and repair as none of this is covered by any warranty.
Reading this thread, it doesn't seem like I'm getting the same service as everyone else and they should be able to attempt a reprogram of the key? I'm taking a day off work tomorrow and headed back up there with my other key, it's a bonafied chipped key with the built in fob. Not a valet key.

I was also taken out to the car, shown some insulation around the battery terminals and accused of tampering with the electrical system.

Great first post, huh?
03-30-2013 06:51 PM
Supramk3 The key didnt act up at the dealership and they couldnt reproduce the problem. they found some codes in modules that were old, so they cleared them and when I go in there next time for an oil change they'll look to see if those codes show up.

But for my inconvience and trouble, Lake City Ford gave me a complimentory oil change, car wash and multipoint inspection.. all at no cost. The vibe I got from the team at Lake City Ford, was MANY TIMES better then I ever got at Rokstad Ford.
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