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Thread: Upholstery separating from seat Reply to Thread
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Topic Review (Newest First)
12-07-2012 11:07 AM
FordService
Quote:
Originally Posted by Robert1966 View Post
Yeah Crystal I gotta say the dealer looks after me. Right from the sales lady who sold me the car to the service manager. I'd recommend these guys in a heartbeat.
Robert1966,

My name is Cory and Iím the new Ford rep on the forum. I wanted to make sure youíre still being taken care of.

Cory
11-28-2012 08:54 PM
Robert1966 Yeah Crystal I gotta say the dealer looks after me. Right from the sales lady who sold me the car to the service manager. I'd recommend these guys in a heartbeat.
11-26-2012 12:00 PM
FordService
Quote:
Originally Posted by Robert1966 View Post
I was at the dealership today to have my tires switched over. They had two guys trying to slip it back in and when they folded the seat down it popped back out. They ended up saying that the only way it could be fixed would be to order a whole new piece and I'm good with that. At least I'll know it'll be fixed for good!
Thanks for the update, Robert1966! It sounds like you're in great hands. Keep me in the loop and let me know how things progress.

Crystal
11-24-2012 07:51 PM
Robert1966 I was at the dealership today to have my tires switched over. They had two guys trying to slip it back in and when they folded the seat down it popped back out. They ended up saying that the only way it could be fixed would be to order a whole new piece and I'm good with that. At least I'll know it'll be fixed for good!
11-16-2012 10:22 AM
FordService
Quote:
Originally Posted by Robert1966 View Post
I've had my Focus Titanium for five months and yesterday was the first time I folded down the rear seats and turns out I have the same problem! I'll be going in for my first oil change so I'll be pointing this out to the dealer as it has to be fixed. Glad to see I'm not the only one with this problem but at the same time not happy that it's like this. I did not cause this and it's a factory issue so when I read that the dealer said it was the owner's fault for pushing the seat down too far that truly is a load of crock. Hopefully I'm not told the same.
Hi Robert1966,

Going to your dealership is a great first step. Additionally, you may want to contact Ford Canada and get them involved, too. You can reach them at 1-800-565-3673. If you have any questions, feel free to send me a PM.

Have a great weekend,
Crystal
11-16-2012 07:05 AM
Robert1966 I've had my Focus Titanium for five months and yesterday was the first time I folded down the rear seats and turns out I have the same problem! I'll be going in for my first oil change so I'll be pointing this out to the dealer as it has to be fixed. Glad to see I'm not the only one with this problem but at the same time not happy that it's like this. I did not cause this and it's a factory issue so when I read that the dealer said it was the owner's fault for pushing the seat down too far that truly is a load of crock. Hopefully I'm not told the same.
11-09-2012 11:32 AM
FordService
Quote:
Originally Posted by skiboarder119 View Post
I just got back from the dealer. They basically want to "glue it back on" (they used some fancy words like upholstry specialist and urethane, but urethane=glue). If I wanted the .50 cent fix I can do that myself....
Quote:
Originally Posted by socalrider66 View Post
I have the same exact issue. When I took mine in the first time, it looked like they had simply crimped the fabric liner back onto the channel, and it held for about two months. I had to fold my rear seats down the other day and noticed that it has come off again. I need to take my car back in for some other warranty work and will see how they fix it this time.
Hi skiboarder119 and socalrider66,

I'd like to jump in here and see how I can assist. Please send me a PM with your VIN, dealer, mileage, daytime phone number, and full name; I'll start looking into some options.

Questions? Concerns? Just let me know.

Have a great day,
Crystal
11-09-2012 11:01 AM
socalrider66 I have the same exact issue. When I took mine in the first time, it looked like they had simply crimped the fabric liner back onto the channel, and it held for about two months. I had to fold my rear seats down the other day and noticed that it has come off again. I need to take my car back in for some other warranty work and will see how they fix it this time.
11-09-2012 10:52 AM
skiboarder119 I just got back from the dealer. They basically want to "glue it back on" (they used some fancy words like upholstry specialist and urethane, but urethane=glue). If I wanted the .50 cent fix I can do that myself.

I tried to explain to them that it is obviously not glued together on the assembly line, and I wanted it fixed right. Like what Paul21 experienced - replace the part, and make it like new. They took pictures and contacted ford. I just got a call saying ford will only authorize the glueing ("use of urethane by the upholstry company").

Wonderful.
08-08-2012 07:49 PM
stoke
Quote:
Originally Posted by hjordanc View Post
On my passenger rear driver's side seat (the 60 of the 60/40), the upholstery is starting to separate from the seat. It looks something like this:[/IMG]
Exact same thing happened to mine, but dealer fixed it with no trouble.
No new parts, not sure what they did because I couldn't pop it back in myself.
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