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Thread: When will Ford fix the Sync? Sync hates Android! Reply to Thread
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Topic Review (Newest First)
10-05-2012 12:32 PM
Meathead
Quote:
Originally Posted by FordIVTteam View Post
Sounds good, let me know the results.

BTW, make sure you remove the old SYNC pairing from your phone's Bluetooth settings menu.

Jaclyn
SO what does typing in 0000 do differnently than a standard 6 digit pin? I did it at lunch time, and as reconnected twice so far today. I will check back on Tuesday and see if it solved it.
10-05-2012 12:30 PM
Meathead
Quote:
Originally Posted by gsxrboy View Post
I have the Galaxy Nexus i9250 with Jelly Bean 4.1.1 installed. No issues reported in terms of use, the occasional connection issue is seen, but quickly fixed by re-establishing the connection using MFT. What is listed in supported devices is the Galaxy Nexus SCHI515, IFK89B. Obviously I am using a phone that is not supported, but as I said before no issues using the phone through MFT.

Your issue may be two parts.
1. Are you using the Android OS that came with your phone or did you root it and installed your own? Installing your own OS does not provide the same usability as the stock version
2. Factory Reset - Resetting your phone to a factory reset fixes a lot of issues. I work for a company that provides an app for Android devices and when someone calls in with a weird issue on the app, a factory reset fixes the issue right away. (so far for this app in particular).

Bluetooth is also partly to blame for this as well. I support a bunch of mobile devices from Apple, Android and even Windows Mobile, the connection issue is seen through all devices, sometimes it connects right away, sometimes it takes a while and sometimes it just does not connect and you have to reestablish the connection.
Im using Android 2.2.2, which came with the phone. I do not alter my OS for stability reasons.
10-05-2012 10:08 AM
FordIVTteam
Quote:
Originally Posted by motodude696 View Post
I have had the problem but if I shut the car off and open the door it will then work great until a couple days later than it will do this again

Sent from my ADR6350 using FF Mobile
Hey, motodude696 -

You should try Reverse Pairing as well! (See the links above)

Quote:
Originally Posted by gsxrboy View Post
I have the Galaxy Nexus i9250 with Jelly Bean 4.1.1 installed. No issues reported in terms of use, the occasional connection issue is seen, but quickly fixed by re-establishing the connection using MFT. What is listed in supported devices is the Galaxy Nexus SCHI515, IFK89B. Obviously I am using a phone that is not supported, but as I said before no issues using the phone through MFT.
Your issue may be two parts.
1. Are you using the Android OS that came with your phone or did you root it and installed your own? Installing your own OS does not provide the same usability as the stock version
2. Factory Reset - Resetting your phone to a factory reset fixes a lot of issues. I work for a company that provides an app for Android devices and when someone calls in with a weird issue on the app, a factory reset fixes the issue right away. (so far for this app in particular).
Bluetooth is also partly to blame for this as well. I support a bunch of mobile devices from Apple, Android and even Windows Mobile, the connection issue is seen through all devices, sometimes it connects right away, sometimes it takes a while and sometimes it just does not connect and you have to reestablish the connection.
Great questions and info, gsxrboy, thanks!

On a side note, do you own a GSXR? Just wondering, I <3 to ride!

Jaclyn
10-04-2012 01:21 PM
gsxrboy I have the Galaxy Nexus i9250 with Jelly Bean 4.1.1 installed. No issues reported in terms of use, the occasional connection issue is seen, but quickly fixed by re-establishing the connection using MFT. What is listed in supported devices is the Galaxy Nexus SCHI515, IFK89B. Obviously I am using a phone that is not supported, but as I said before no issues using the phone through MFT.

Your issue may be two parts.
1. Are you using the Android OS that came with your phone or did you root it and installed your own? Installing your own OS does not provide the same usability as the stock version
2. Factory Reset - Resetting your phone to a factory reset fixes a lot of issues. I work for a company that provides an app for Android devices and when someone calls in with a weird issue on the app, a factory reset fixes the issue right away. (so far for this app in particular).

Bluetooth is also partly to blame for this as well. I support a bunch of mobile devices from Apple, Android and even Windows Mobile, the connection issue is seen through all devices, sometimes it connects right away, sometimes it takes a while and sometimes it just does not connect and you have to reestablish the connection.
10-04-2012 12:30 PM
motodude696
Quote:
Originally Posted by Meathead View Post
My Focus fails to connect to my phone every couple of days. I have to disable, and reenable bluetooth to connect it again. Its very annoying. My wife has OnStar FMV in her Mazd5, and has no issues at all with her Andoid phone.

My phone is NOT on the list of compatible phones, so I know I am kinda out of luck, but there has got to be away to make the compatible list of phones MUCH larger, much faster.
I have had the problem but if I shut the car off and open the door it will then work great until a couple days later than it will do this again

Sent from my ADR6350 using FF Mobile
10-04-2012 10:11 AM
FordIVTteam
Quote:
Originally Posted by Meathead View Post
I will try it tonight, it cant hurt, thanks.
Sounds good, let me know the results.

BTW, make sure you remove the old SYNC pairing from your phone's Bluetooth settings menu.

Jaclyn
10-03-2012 03:53 PM
Meathead
Quote:
Originally Posted by FordIVTteam View Post
Hey, Meathead -

Certain phones hold the best connection when they're Reverse Paired. Instead of the standard process of your phone finding SYNC, SYNC will find your phone. I recommend performing a Master Reset on the system and giving it a try.

MyFord:

http://support.ford.com/sync-technol...ter-reset-sync

http://support.ford.com/sync-technol...air-phone-sync

MyFord Touch:

http://support.ford.com/sync-technol...c-myford-touch

http://support.ford.com/sync-technol...c-myford-touch

Let me know if this helps or if you have any questions. :)

Jaclyn

I will try it tonight, it cant hurt, thanks.
10-03-2012 12:06 PM
FordIVTteam
Quote:
Originally Posted by Meathead View Post
I have had 2 since I bought the car. First was a Samsung Intercept, and my current phone is a Motorola Triumph. When connected, they function just fine, but it happens just enough where I forget to look for the bluetooth symbol on the screen, and then I get a call, and have to dig the phone out of my pocket. Very annoying.

I have heard good things about iPhones and Windows phones working with Sync, I think Androis is a crap shoot.
Hey, Meathead -

Certain phones hold the best connection when they're Reverse Paired. Instead of the standard process of your phone finding SYNC, SYNC will find your phone. I recommend performing a Master Reset on the system and giving it a try.

MyFord:

http://support.ford.com/sync-technol...ter-reset-sync

http://support.ford.com/sync-technol...air-phone-sync

MyFord Touch:

http://support.ford.com/sync-technol...c-myford-touch

http://support.ford.com/sync-technol...c-myford-touch

Let me know if this helps or if you have any questions. :)

Jaclyn
10-02-2012 09:53 PM
dbenney i have heard of iPhones having more trouble than androids. I have a 2 year old Evo 4G and it always connects and stays connected.
10-02-2012 09:19 PM
badazz2010focus Some of the older phones have issues, I'm pretty sure they are more I phone friendly.
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