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Topic Review (Newest First)
Today 02:34 PM
JM1984 Just got a letter from Ford stating that they will provide certain VIN's with a software update and no-charge extended coverage for the TCM. They have "developed new software that will alert the driver of a possible TCM circuit failure before symptome progress."

Having experienced the "no acceleration" problem before, I am hoping that this will offer some type of early warning so that I won't get a "surprise attack."

Will still look into a possible new TCM, but this seems to be a step in the right direction.
Today 06:46 AM
DaK_Mojave
Quote:
Originally Posted by Downunder View Post
You would think car manufacturers could make a reliable car by now BUT...

The American Customer Satisfaction Index (ACSI)

"American consumers have expressed dissatisfaction over record recalls, high prices and quality issues in an annual survey by returning the worst results in more than 10 years."

According to ACSI chairman and founder Claes Fornell, the latest survey's results were alarming.

"While it is true that all cars are now much better than they were 10 to 20 years ago, it is alarming that so many of them have quality problems," Fornell said.

"The number of recalls is at an all-time high. This should not happen with modern manufacturing technology and has negative consequences for driver safety, costs and customer satisfaction."
It is interesting about the recall numbers increasing so to me it is one of two things...

1. With all the new fangled gadgets being put on the cars, lane monitoring, blindspot monitoring, GPS, satellite radio, ABS, airbags and the like there are simply too many systems to get perfect all the time. The manufacturer can only do so much T&E before turning it over to the public. Once that is done the systems will be used and tested by the public in ways the manufacturer could never dream of. So recalls are likely to occur. Even with the all the modeling and simulation that is done today before releasing just about anything, its still just a prediction. Know one really knows the MTBF's of any product until it is placed in use.

2. Car manufacturers are made to care more about their products and the safety of others. This is probably due to the news and internet but, still made to care. Earliest recall in my life that I can remember is the Ford Pinto. This recall was for the U bolts that could cause a gas tanks explosion if a rear impact were to occur. Am of the thought that the only reason this occurred was due to it making the national news.

So with all that, if we go back to the days of the 50's and 60's where cars were much simpler I am of the thought recalls will be less but since manufacturers are being mandated to make cars safer and safer, along with consumers desiring more gadgets, recalls will continue to occur.
Today 12:43 AM
Downunder
Quote:
Originally Posted by ChrisFocus14 View Post
I had an 05 mazda 3 hatch that was falling apart. I drive 50 miles one way to work and my car was dying on the highway, so I needed something reliable.

Long story short, I went to test drive a few cars and randomly ended up at a Ford dealer after little success with other dealers
You would think car manufacturers could make a reliable car by now BUT...

The American Customer Satisfaction Index (ACSI)

"American consumers have expressed dissatisfaction over record recalls, high prices and quality issues in an annual survey by returning the worst results in more than 10 years."

According to ACSI chairman and founder Claes Fornell, the latest survey's results were alarming.

"While it is true that all cars are now much better than they were 10 to 20 years ago, it is alarming that so many of them have quality problems," Fornell said.

"The number of recalls is at an all-time high. This should not happen with modern manufacturing technology and has negative consequences for driver safety, costs and customer satisfaction."
Yesterday 05:07 PM
Luvmyfocusgrl I had the update a month ago and my car is back to the dealership as I write this.. they just replaced the positioning module and said that now there is a whole new error code! I hope there is an end to all these transmission problems! I love my car!!
Yesterday 02:09 PM
Arco-Zakus
The "con" side of buying a car used vs new

Quote:
Originally Posted by ChrisFocus14 View Post
... It is in beautiful condition with only 25k miles, why else would you trade in? ...
When something seems too good to be true, ...
Yesterday 08:39 AM
ChrisFocus14 I had an 05 mazda 3 hatch that was falling apart. I drive 50 miles one way to work and my car was dying on the highway, so I needed something reliable.

Long story short, I went to test drive a few cars and randomly ended up at a Ford dealer after little success with other dealers. I had briefly read about the DCT issues in the focus, but was worried my Mazda may not make it home.

Ended up with a used 2014 black Focus SE Hatch (25k miles) that I LOVED, to the point that I went a bit over budget to make it work. It was everything I wanted.

The first two weeks I felt the shuddering, but after some research figured it was par for the course.

The last week or two, the shuddering has continued but also turned into an ungodly grinding noise, which is worse going up a hill or turning, usually shifting between 1st and 2nd gear or 2-3. No other time does it make the noise, and it usually happens when the car has warmed up a bit (after 20 mins or so of driving).

I'm pretty upset since I traded a car I couldn't trust for another one. My car is scheduled to be looked at at the dealer on Monday morning. Had to argue with them for a while about getting a loaner so I could get to work (you know, the whole reason I bought a new car...) but eventually the sales guy got me one. Something tells me this problem won't go away.

I will follow-up with the results, but i'm starting to worry about what kind of lemon I may be stuck with for the next however long, and I haven't even made a payment!!!!!!!! It's ridiculous that Ford puts these cars on the street knowing the issues they have, I can GUARANTEE you that this is why the person who had the car before me traded it in. It is in beautiful condition with only 25k miles, why else would you trade in?

-Chris
Yesterday 03:02 AM
Wades99 I got my 2014 Focus 6spd powershift in March this year which had 30k km on the clock. It was in very nice condition and drove really well and seemed like a nice upgrade from my 04 Mazda3. It was still covered by the 3 year new car warranty so was very pleased with my purchase.
After a couple months I started to notice a shuddering while accelerating at low speeds or from a standstill. The whole vehicle would kind of vibrate between gear shifts. So I got onto google and searched ford focus shuddering and then I find all these forums and news articles about it . I did read some of the topics about tips on driving the dual clutch transmission which I thought was working but it still comes back. It has slowly go worse and you can even start to notice it in the higher gear shifts.
I have it booked in next week for the Ford dealer to take a look. So hopefully something can be done.
After reading all these posts its starting to make me think I should have stayed with a Mazda3
08-19-2015 04:45 PM
Downunder
Quote:
Originally Posted by Arco-Zakus View Post
Until they are certain that they have the "final" solution it does not make sense to "ramp up production" too fast.

If they had produced enough Rev "B" clutches to replace all the Rev "A" clutches they thought might fail, what would they be doing with them after they discovered the need for Rev "C"? Maybe they'd just scrap them, but I'd bet that they would put them in cars even knowing that they, too, would have to be replaced with Rev "C" -- not something any of us would be happy with. Oh, but wait, we're already up to Rev "D"/"F", which also may be superceded. Sometimes it takes a few tries for even really bright engineers to figure out stuff like this. Sometimes they never do.

The final solution might also include more than just the clutches and shaft seals. Like later designs of the actuators, or who knows what other parts.
The other thing to consider is that even if Ford manages to work out what parts need changing/re-programming etc and makes enough they need to find people/dealers who can perform the fix. If they keep sending good parts to people who can't install them properly Ford is just flushing their money and ours (wasting our time to travel to dealer etc) down the toilet.

If Ford has a limited supply of the "good" parts they might be putting preference on dealers who have a track record of actually fixing the problem. The downside to this is that if a customer ends up at a "bad" dealer who has a bad track record at fixing problems they will not probably know until encouraged by the Ford customer rep to go to another dealer. This can be a real pain for the customer.
08-19-2015 03:28 PM
Arco-Zakus
Fool me once, shame on you. Fool me twice, shame on me.

Quote:
Originally Posted by Frandia View Post
... "There's a sucker born every minute" ... It means "Many people are gullible, and we can expect this to continue." ...

... Now we're again supposed to be guinea pigs with their DPS6-2 that they are "testing" in Australia? ...
No offense, but "we" only become guinea pigs if we are gullible enough to volunteer (and actually pay our "hard earned money") for the privilege.

Been there, done that myself. More than once.
08-19-2015 03:16 PM
Arco-Zakus
Shoulda', woulda', coulda'

Quote:
Originally Posted by Frandia View Post
... After 4 years of complaints, FORD and or it's supplier should have ramped up production anticipating this situation. They certainly started receiving complaints as early as late 2011. ...
Until they are certain that they have the "final" solution it does not make sense to "ramp up production" too fast.

If they had produced enough Rev "B" clutches to replace all the Rev "A" clutches they thought might fail, what would they be doing with them after they discovered the need for Rev "C"? Maybe they'd just scrap them, but I'd bet that they would put them in cars even knowing that they, too, would have to be replaced with Rev "C" -- not something any of us would be happy with. Oh, but wait, we're already up to Rev "D"/"F", which also may be superceded. Sometimes it takes a few tries for even really bright engineers to figure out stuff like this. Sometimes they never do.

The final solution might also include more than just the clutches and shaft seals. Like later designs of the actuators, or who knows what other parts.
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