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Thread: DCT / PowerShift Transmission Update TSB Thread Reply to Thread
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Topic Review (Newest First)
Yesterday 04:59 PM
FordService
Quote:
Originally Posted by SpaceRabbit View Post
So those of you who are having problems with your DCT shuttering, bad shifts, shifting hard etc. Is it really intermittent? Some days mine seems just fine, other days it's a dog. Last week I just wanted to take it back but this week it's fine so I know if I took it in they wouldn't even look at it. I'm assuming I just need to wait till it's more consistently bad before I take it in.

Thanks,
BT
Hi BT,

When you get that next appointment set up, please let me know so I can look into some options. :)

Meagan
Yesterday 04:49 PM
RonW956 well we just got back home from the dealership with my wifes 2014 Focus se hatchback with 7220 miles and they told us the clutch is shot & needs to be replaced... The service writer told us that's it's on backorder and won't be available until after next month, it will be revision F and thankfully we got the extended warranty so they will give us a loaner for the 2 days it will be in the shop....

She really likes the car, we both do and I hope that this will fix the stuttering issue once & for all...
Yesterday 10:51 AM
SpaceRabbit
DCT Woes

So those of you who are having problems with your DCT shuttering, bad shifts, shifting hard etc. Is it really intermittent? Some days mine seems just fine, other days it's a dog. Last week I just wanted to take it back but this week it's fine so I know if I took it in they wouldn't even look at it. I'm assuming I just need to wait till it's more consistently bad before I take it in.

Thanks,
BT
11-19-2014 04:16 PM
Arco-Zakus
Be careful what you ask for ...

Quote:
Originally Posted by jonreyna View Post
What we need is a recall to make the dealers fix it
If you have a good dealer they should be able to fix a bad DCT without a recall. If not, they will be sure to mess it up just as badly with a recall as without.

The first water cooled VW I bought was a great car, but there was a recall to replace valve stem seals that frequently failed too early. The dealer replaced the seals OK, but put the timing belt back on wrong (off by 1 tooth), returning the car to me barely running. I fixed it myself to avoid having to even look at that dealership again. (Or any others, when I can avoid it.)

Luckily, the dealer where I bought my Focus earlier this year (Livermore Ford) seems much more competent so far. I still plan to do whatever maintenance I can for myself.
11-19-2014 03:49 PM
FordService
Quote:
Originally Posted by MSUMark View Post
I have a 2013 Titanium that's had the transmission problem since day one. Every time I take it in I'm told it's normal. When I got the letter about the warranty extension I was told I didn't have a problem unless I saw fluid on the floor of my garage. That's not how I read it. And the dealer (a fairly large one) only had one transmission mechanic and he has a 2 week backlog. That was 6 weeks ago and they haven't called me yet. I've already messaged Meagan.
I see your message and will take a look shortly. :)

Meagan
11-19-2014 03:44 PM
jonreyna Didn't see that one.

We all need to at least file a complain with the NHTSA,
------------
http://www.safercar.gov/Vehicle+Owners

http://www-odi.nhtsa.dot.gov/owners/SearchSafetyIssues
11-19-2014 03:37 PM
TooOld
Quote:
Originally Posted by jonreyna View Post
What we need is a recall to make the dealers fix it
We had a group, or maybe a few individuals quite a few months back working on getting a NHTSA recall for the cars.

Has anyone heard how they are progressing? Obviously the recall hasn't been administered by NHTSA, but I'm wondering how close the individuals are to getting such.
11-19-2014 03:25 PM
jonreyna What we need is a recall to make the dealers fix it
11-19-2014 03:20 PM
MSUMark I have a 2013 Titanium that's had the transmission problem since day one. Every time I take it in I'm told it's normal. When I got the letter about the warranty extension I was told I didn't have a problem unless I saw fluid on the floor of my garage. That's not how I read it. And the dealer (a fairly large one) only had one transmission mechanic and he has a 2 week backlog. That was 6 weeks ago and they haven't called me yet. I've already messaged Meagan.
11-19-2014 02:19 PM
danbfree
Quote:
Originally Posted by Just Tom View Post
I'm curious to find out what the status is with your Focus. Has the transmission problem been solved? Did you replace the car? What has Ford done to resolve it for you?

I own a 2013 Focus Titanium hatchback. I bought the car in Dec. '12 and I've been having issues since day one. The car has been to the dealer a dozen times and they've replaced several parts along the way, but the issues persist. On the last visit to the dealer Ford upgraded my clutch pack (Rev F) and I'm still having issues with my car shaking violently, shuddering, and lurching forward. COMPLETE FAIL! The car is unsafe to drive. My wife won't drive it and the kids aren't allowed to ride in it either.

So far Ford doesn't seem to care too much about it and my Regional Customer Service Rep, doesn't seem to be doing anything to help. I've been told for all the trouble an inconvenience (since I bought the car Dec. '12) they would be sending me a "Customer Satisfaction Check" as their way of showing appreciation for my business. That was simply offered to me. I didn't even know that Ford offered such a thing. Well....it's been weeks now and that hasn't happened and I doubt that I will ever get it. Finally after nearly two years of severe transmission problems I asked for a buyback. That too is dragging on and so far with zero results. Every time I call I'm told I'll have answer in 2 days, "I'll call you back with an answer". and I'm never called back. Every time I call, I get the same story...waiting on information from the dealer. There's just one piece of information needed...will have an answer in 1-2 days. Then the story repeats. Except when I called recently, she told me, "Okay....I got everything needed. I'm sending it in for review. I'll call you next on Monday...Tuesday at the latest." Needless to say the call never came, so when I called on Wednesday of that week, she completely contradicted herself, by saying that she is still waiting on information from the dealer. When we finally spoke over the phone I pointed out that fact and asked for the real story, she got defensive and blamed the dealer for not providing the information requested. First they have the information and it's being reviewed, then the next moment they're still waiting on information from the dealer before it can even be submitted for review. It's pretty obvious I'm being lied to and they're just stalling for time. Meanwhile, I have a car that's unsafe to operate.

I know that you're pretty fed up with your lemon, so I was hoping to hear that Ford eventually came through and did something to either solve the problem permanently or replace the vehicle. Please update us when you have a chance.
You figure at some point that they should install a brand new, latest parts transmission if everything else has failed... so strange that yours is THAT bad... wow.
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