Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum - Reply to Topic
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace


Go Back   Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum > Ford Focus Third Generation > MK3 Focus > How to escalating a service problem the dealer refuses to resolve

MK3 Focus The place to chat about general questions, window tinting, exterior body, interior and lighting upgrades for the third generation 2012-Current Focus.

Search This Forum | Image Search | Advanced Search    
Ford Focus Tire & Wheels FocusFanatics Merchandise

Thread: How to escalating a service problem the dealer refuses to resolve Reply to Thread
Title:
  
Message:
Post Icons
You may choose an icon for your message from the following list:
 

Register Now

In order to be able to post messages on the Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Additional Options
Miscellaneous Options

Topic Review (Newest First)
09-24-2012 11:19 AM
Tiger-Heli Not sure about suss6052, but I suspect there are a lot of Focus owners in Michigan that don't work for Ford, and a lot of Focus owners in other states that do work for Ford.

(I just read some of his comments in another thread and I'm pretty sure he does NOT work for Ford - he's a wealth of knowledge on the new Focus, though!!!)
09-21-2012 03:16 PM
kjl2012
Quote:
Originally Posted by suss6052 View Post
Some how I don't think that will go over well as they will see the automatic gear lever and think you're lying, then when you try to explain how it works you may only confuse them.
hey suss do you work for ford you live in mi
09-21-2012 02:05 PM
FordService
Quote:
Originally Posted by Tiger-Heli View Post
...Contact Member FordCustomerService on here and let them work it behind the scenes...
Thanks, Tiger-Heli. I do try to do whatever I can to help.

Have a great weekend, folks!

-Crystal
09-19-2012 11:45 AM
Tiger-Heli As mentioned, your basic options are:
  • Find a dealer with a better service department that is willing to resolve the issue (but this could be bad in a rural area where dealers might be 50 miles apart).
  • Escalate the issue to the Regional Service Manager - but this could backfire if he ends up supporting the initial dealership and then you try to work through it elsewhere.
  • Contact Member FordCustomerService on here and let them work it behind the scenes.

I'm not a great fan of posting "Good Mechanics/Service Departments" on here, b/c 1) One mechanic might be EXCELLENT on one system and sub-par on others. 2) Mechanics can switch from dealership to dealership - so excellent mechanic at Joe's Ford might be working at Fred's Ford next week. 3) Service Managers can switch dealerships or GM's can, so the dealership with the best or worst service department this month might not be the same 6 months from now.
09-18-2012 11:37 PM
feta_mgp My personal experience for anyone in South FL on the East Coast...

For a good sales experience, Velde Ford in Vero Beach, FL is tops. Service, not so much.

For a good service experience, Sunrise Ford in Ft. Pierce, FL is much much better.

Hope this is what the idea of the thread was :D
09-18-2012 04:59 PM
suss6052
Quote:
Originally Posted by PratoN View Post
I wonder the same...

Also,

"Do you know why I pulled you over?"
"I swear, Officer - I was just trying to re-break in/seat my clutches."
Some how I don't think that will go over well as they will see the automatic gear lever and think you're lying, then when you try to explain how it works you may only confuse them.
09-18-2012 04:56 PM
PratoN
Quote:
Originally Posted by InfinityCubed View Post
I wonder, if that fix works, did the clutches suffer from all the miles put on them with the grinding?
I wonder the same...

Also, let's not make this another DCT thread?

But first...
"Do you know why I pulled you over?"
"I swear, Officer - I was just trying to re-break in/seat my clutches."
09-18-2012 04:50 PM
InfinityCubed
Quote:
Originally Posted by 2012sel View Post
My experience told me it was a friction issue with the clutch plates and so I gave them a good workout with repeated heavy acceleration and the symptoms went away. Evidently, that "fix" doesn't work for some.
I wonder, if that fix works, did the clutches suffer from all the miles put on them with the grinding?
09-18-2012 03:18 PM
2012sel Thanks!
09-18-2012 01:06 PM
FordService
Quote:
Originally Posted by 2012sel View Post
Crystal,

I'm fine, now. I used to have the DCT 1st gear to 2nd gear shudder and accelerating in second gear shudder (started around 12,000 miles). Man, that's just plain embarrassing to drive a new car doing that. My experience told me it was a friction issue with the clutch plates and so I gave them a good workout with repeated heavy acceleration and the symptoms went away. Evidently, that "fix" doesn't work for some.

I posted this thread as a sympathetic gesture for another member of Focus Fanatics. I know sometimes a dealer will give the runaround til the customer is blue in the face. I want to document how we can get help reaching a resolution when the dealer can't seem to accomplish one to the customers satisfaction. I know that information is available. I used to be roommates with a couple of service writers that would always mention contacting the "Regional Office" to resolve problems.

Can you post contact information for concerned customers wanting to go beyond the dealer? Something that would still be valid in the months ahead that would be great.

Thanks
Hi again,

Thanks for responding. For the record, I'll help with anyone who is experiencing this issue. I try to look through the threads and reach out to people specifically, but for anyone seeing this in the future: Please send me some background on what you're experiencing and your specific details (VIN, mileage, preferred servicing dealer, daytime phone number); I'll escalate the concern to the appropriate regional Customer Service Manager.

I hope this helps!

-Crystal
This thread has more than 10 replies. Click here to review the whole thread.

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


All times are GMT -5. The time now is 08:43 PM.


Copyright 2002-2014 FocusFanatics.com. All Rights Reserved : Privacy Policy : Advertise Information

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Audi S3, Ford Fusion and Acura TLX. You can find all Ford Focus and Focus ST related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area. Challenger Hellcat - Charger Hellcat