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Thread: Does anyone know what makes that grinding noise on the DCT Reply to Thread
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Topic Review (Newest First)
09-19-2012 09:26 AM
FordService Hey folks!

By now you should all be familiar with how I can help in these situations. If you're currently experiencing the grinding talked about in this thread, send me a PM with your details (VIN, mileage, preferred servicing dealer, daytime phone number) so I can get you escalated to your region's Customer Service Manager. Your CSM will reach out to your dealer to collaborate on a solution.

Thanks,
-Crystal
09-18-2012 10:06 PM
gkirk I have the grinding noise too. Whether or not it makes the car live as long we will only know when that bridge is crossed. What needs to happen for us to remain satisfied is to have ford fix the damn thing.

Its not a 'normal' noise. It's not a manual transmission noise unless you don't know how to drive a manual. It only does it between certain gears, so it clearly works during some shifts.

I love the car. But it needs to get fixed. I'm waiting to put more miles on mine - the dealer already documented the noise and know it does it - before I go and try to get them to fix it.
09-18-2012 09:53 AM
xpartmgr
Quote:
Originally Posted by 2012sel View Post
I knew the second I read that response it wasn't from a 2012 owner.
Yeah it seems people somehow think those of use having this problem simply either do not understand the transmission characteristics or that somehow we drive it "wrong". OK, let me first say I have the typical DCT characteristics and those are expected and I do not complain about them. Second I am confident that I know how to put the little lever into "D" and press the gas. Come on people, the noise is not something we are making up nor is it something we are doing. I know there are several of you superior people out there that know how to put your car into "D" and press the gas better than the rest of us, so please give us the instructions on how to drive our car so we no longer get the noise.
09-18-2012 09:48 AM
2012sel
Quote:
Originally Posted by Miller88 View Post
Have you ever driven a manual transmission?

They aren't always quiet when shifting.


I knew the second I read that response it wasn't from a 2012 owner.
09-18-2012 09:45 AM
xpartmgr
Quote:
Originally Posted by Miller88 View Post
Have you ever driven a manual transmission?

They aren't always quiet when shifting.
Yes many times. However, I do not grind the gears every shift! I do not understand what you are saying. Are you saying that it should make this noise each shift? How many manuals have you driven that once it is in a gear it makes a noise just accelerating?
09-18-2012 09:43 AM
2012sel Maybe this will help...
http://www.focusfanatics.com/forum/s...80#post4360580
09-18-2012 09:43 AM
Miller88 Have you ever driven a manual transmission?

They aren't always quiet when shifting.
09-18-2012 09:30 AM
xpartmgr
Quote:
Originally Posted by 2012sel View Post
I know I didn't explain it in my original reply, but I suspected that the noise was happening to me in the same situation you describe above. Second gear accelerating up a hill.

Your situation must be worse then mine because I was able to eliminate the noise as I described before.

It is NOT "normal". And I second the comment that if it was, it would be happening in all the other vehicles. If they say it's normal and that's Ford's opinion of a quality product, I'll be considering a Japanese model for my next vehicle.

You need to stay on your service department and get it resolved. It's that kind of BS customer service that makes me sick to hear.

FYI, this member had this problem resolved (at least at the time of this posting)...


From page 4 of this thread http://www.focusfanatics.com/forum/s...=clutch&page=4

Quote from transmission "improvements" article published December '11...
Perhaps this issue was addressed by some rolling changes to the hardware that have been rolled out on more recently built cars, including revised "long-shoulder rivets" in the clutch itself, to reduce chatter/vibration during launch, and new right-hand engine mounts to quell a vibration at idle. The shifter itself is revised to make it harder to overshoot "Drive" and end up in "S."
http://www.motortrend.com/features/a...much_improved/
Well I stayed on the service department to the tune of my car being in 2 different shops for 40 days since Feb. Now I need to take it back for new issues. I get more issues than I do solutions with this car. I have been a loyal Ford customer for years, but this car has not made me feel good about them lately. I figure most car companies would be the same, but I guess I just expect some type of solution at some point. My wife has a 2013 Elantra GT and it has had zero issues. She loves to pint that out to me each time we take my car and the MFT crashes or the car "growls" each time it shifts.
09-18-2012 09:07 AM
2012sel
Quote:
Originally Posted by xpartmgr View Post
I must agree. I have driven several and not one I have driven make this noise. So clearly my definition of normal and Ford's are drastically different. Really I all I asking for is a Ford representative to call me and explain the noise. What it is and why it does it. Perhaps this will make sense and I will feel better. However, they insist on just saying don't worry it is normal. Ford time to step up and contact us who have the issue. To me it seems like the clutch is "slipping" as it shifts. Like it is not fully engaging and chattering. I can get mine to do it for a very long time if I put it manually into second gear and find an incline, just slow down and slowing speed up. It will start chattering and make the noise for several seconds and this is not during a shift. This is when the car is already engaged into second gear and not while shifting. I found this while pulling into a parking lot of the university I attend, it is uphill to get to the parking lot and the car of course is never in the right gear and kept acting like it would die, so I manually put it into second gear now. Well you should try it and see if yours does it also. I would think if I did that several times it would really mess something up. I see that jagreene is getting the clutches replaced, wondering if that makes the normal noise go away?
I know I didn't explain it in my original reply, but I suspected that the noise was happening to me in the same situation you describe above. Second gear accelerating up a hill.

Your situation must be worse then mine because I was able to eliminate the noise as I described before.

It is NOT "normal". And I second the comment that if it was, it would be happening in all the other vehicles. If they say it's normal and that's Ford's opinion of a quality product, I'll be considering a Japanese model for my next vehicle.

You need to stay on your service department and get it resolved. It's that kind of BS customer service that makes me sick to hear.

FYI, this member had this problem resolved (at least at the time of this posting)...

Quote:
Originally Posted by Nickrand View Post
Wanted to add to this topic by saying that my 2012 Focus with dual-clutch transmission (build date December 2012) also started to shudder and hesitate upon acceleration while going into 2nd gear. This started after 10,000 miles. It only did this on a warm engine (after several starts and stops). It was fine when shifting into higher gears.

Turns out that the clutch was defective. It wasn't releasing correctly. My Ford dealer called the Ford service hotline and they confirmed that this is an identified problem on some Focuses. Replacing the clutch was the only solution. They got a new clutch kit from Ford and completed the repairs in a day.

Just got my Focus back today and the problem is resolved by replacing the clutch plates evidently.
From page 4 of this thread http://www.focusfanatics.com/forum/s...=clutch&page=4

Quote from transmission "improvements" article published December '11...
Perhaps this issue was addressed by some rolling changes to the hardware that have been rolled out on more recently built cars, including revised "long-shoulder rivets" in the clutch itself, to reduce chatter/vibration during launch, and new right-hand engine mounts to quell a vibration at idle. The shifter itself is revised to make it harder to overshoot "Drive" and end up in "S."
http://www.motortrend.com/features/a...much_improved/
09-18-2012 08:33 AM
xpartmgr
Quote:
Originally Posted by PratoN View Post
I'd be fine and dandy with that response if it weren't a new noise and also one that isn't on every vehicle. Since it is specific to a handful of us, I don't know about that... did you listen to that video when my car hits 10mph?

EDIT: Also Ford has already made changes to the clutch. We don't do PCNs at my work unless we're correcting something or reducing costs...
I must agree. I have driven several and not one I have driven make this noise. So clearly my definition of normal and Ford's are drastically different. Really I all I asking for is a Ford representative to call me and explain the noise. What it is and why it does it. Perhaps this will make sense and I will feel better. However, they insist on just saying don't worry it is normal. Ford time to step up and contact us who have the issue. To me it seems like the clutch is "slipping" as it shifts. Like it is not fully engaging and chattering. I can get mine to do it for a very long time if I put it manually into second gear and find an incline, just slow down and slowing speed up. It will start chattering and make the noise for several seconds and this is not during a shift. This is when the car is already engaged into second gear and not while shifting. I found this while pulling into a parking lot of the university I attend, it is uphill to get to the parking lot and the car of course is never in the right gear and kept acting like it would die, so I manually put it into second gear now. Well you should try it and see if yours does it also. I would think if I did that several times it would really mess something up. I see that jagreene is getting the clutches replaced, wondering if that makes the normal noise go away?
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