|11-22-2013 02:35 PM|
I received news that my car is fixed! I'm going to pick it up after work! I really hope I never have this problem again...
|11-21-2013 12:11 PM|
Another update! I just received a call that they were installing a new wiring harness and then found that they had to order a new clockspring as well, so it will be a few more days. I haven't gotten a call because the person overseeing my case has been in training. I can't knock him for that, I'm in HR and know the importance of training! Not sure why someone else couldn't call but it doesn't matter. He apologized profusely, but I figured they'd call when they saw fit, as I have a rental on the house.
Looks like the diagnosis is in line with what I'm seeing from others in the forum!
|11-21-2013 12:04 PM|
Two month update.
they replaced the switch on the column and as of yesterday, Cruise has functioned flawlessly....knocking on wood!
|11-20-2013 04:11 PM|
I have an update as well, I just realized there are 2 threads that point out this issue. Here is what I said here:http://www.focusfanatics.com/forum/showthread.php?t=326999
UPDATE: It wasn't working all last week, deceided to work on Thursday, and quit again on Friday. My hopes were that it would not work Saturday morning so that I could bring it in! I brought it, took video of it not working AT the dealership, left the car on and showed someone. They they had a tech take a look only to tell me 20 minutes later that it was all of a sudden working. I showed the tech the video and he gave me the same spiel of "I can't fix something that ain't broke"...I was LIVID. He then said that they would need to keep it a few days and have someone look at it while hooked up to the computer, etc. I told him to do what ever they needed to do to get it fixed! I already had the switch replaced once and it displayed the SAME behavior just a few weeks later. I spoke with a manager and expressed how disappointed I was ant that if they want my car for a few days, they are going to have to give me an accommodation because they did not fix the problem the first time and I have brought it in at least 4 or 5 times already. They were great and gave me a free rental. I let the manager know how much I appreciated it and thanked him several times. They've had my car for 2 days now and silence, so I gave them a call. I spoke with a service adviser who was familiar with my case as he's seen me before and we spoke for awhile last time as I awaited Enterprise. They said it may be the switch again, so they ordered another one (2 in fact). Not sure when the part will be in/installed, but they will be testing it all throughout.
It's frustrating because this could be an indicator of a more serious problem. If I drove more city miles I wouldn't care as much, although I paid for a feature that should rightfully work. I do a lot of highway travel so aside from A/C this is one of the few features I require for my vehicles.
As of today, I haven't heard anything since I called THEM on Monday. My car has been in the shop since Saturday (11/16/13). When I had it in for body work from when I got rear ended, I received an update every day, but it's silence with this issue. I'm just thankful they gave me a rental for free, I can't complain too much, but it's just a frustrating process.
Speaking of the clock spring, that was one of the systems I told the tech to check when he was telling me nothing is wrong. My 2007 Focus had an airbag light in 2012 and they (another local dealership) found too much electrical resistance somewhere in a related component. They put whatever grease they needed to, I gave them the require $90 for their diagnostic. They also told me that next time it happens, I may need a new clock spring. I accepted that as it was a 5+ year old vehicle and out of warranty. My current one is barely 2 years old, so I find this plenty strange, especially when I had other non Ford vehicles that were much older and never had an issue like this. I had a late 80s Mazda 929 that needed a new headlight switch as it was draining my battery, a new radiator, and new master cylinder...but the car was 15+ years old at the time! I later had a 2000 Dodge Intrepid that needed a negative battery cable after 8 years and a new headlight switch after 9 (I got rid of it as the engine decided to leak coolant).
The Nissan Altima rental I have has plenty of pickup, room, and the most comfortable seats in the world....but the lofty suspension, while very nice over bumps, handles like crap.
|11-20-2013 09:08 AM|
|rramuzzy1||Russ, what is your current status with your Cruise control? Roger|
|11-20-2013 08:58 AM|
Add another 2012 Focus to the list as well
I use my cruise control all the time. I have the same problem, it works fine for a month or two and then it works when it wants to. I have had it in the shop twice so far. I saw that Russ had the "Clock Spring" replaced. I will see what the shop says about it this time. Roger
|10-11-2013 09:40 AM|
Thank goodness I found this thread!
I have been having the same exact issue! I have a 2012 SEL Hatch and my Cruise Control only works when it feels like it. I have addressed this 4-5 times with the service advisers and techs. All but one time, they said there were no issues an that it was working. I finally brought it in once when it was working and they replaced the buttons. It worked for a couple days and it was out again. It wasn't turning on at all. Sometimes when it's working, it exhibits strange behavior like the buttons had but switched around. I took it in this past Wednesday as I unfortunately had 2 nails in my front tires. I live right around the corner so I was able to drive it safely in and figured while I was there, to have them address this problem.
I was first told that the tech that got paid to work on the Cruise was not in so I would have to bring it back. (Later on I find out the individual kept changing, so no one knows anything). I was not satisfied with that answer. I simply want it fixed. I was then told not to bring it on weekends to have things fixed. They are an Autonation dealership that advertises 7 day service, not 7 day pick and choose service! They wanted me to keep my car there for an unknown amount of time, meanwhile I needed to get to work and a shuttle wouldn't cut it because I work 20 miles away! I made a big enough stink, but not in a hostile way and I was a rental on the house. I made a couple calls during the day and there was no news. I was eventually told that it will be looked at the next day and that I could keep the rental another day.
Yesterday I morning after I was already at work, I was told that there wasn't a problem and that it was working. I was then told that the Cruise is not supposed to work under 30 MPH. So they were then questioning my ability to work my own vehicle! How insulting! I know how my car is supposed to work! Cruise can be turned on at any speed, even sitting still. Engaging is a different story and I KNOW here is a minimum speed! I was also told that it could have been fixed but there was no record. I was not satisfied with that answer and told my adviser that I have brought it in several times over this and I am tired of it. My adviser said that the next time it happens, to bring it in and not turn the car off. I told her I will take video as proof because I don't have the time for this and it could happen anywhere at any time.
This gross misdiagnosis when this is such a prominent problem is unbelievable. I love my car, but so many little things have gotten on my nerves unlike any car I've owned before! Don't get me started on the seat that get spots due to simple water/rain water....
|09-09-2013 11:36 AM|
Add me to the list of Cruise Control Problems.
For several months Cruise is an intermittant issue. Cruise would work fine for days/weeks. Then it would not work for several days. Dropped it off at Dealer a month ago and it was working for them so they could not do anything.
Last Friday, dropped off the car at the dealer, Cruise not functioning. Even took a test drive with a Rep to show it not working.
Got a call this morning, it is working and they can't test anything to fix a problem. (Basically the reps attitude was: It works so there is no problem) Sorry, but they saw it was not working, just because it is now working does not mean there is not an issue. That is the nature of an intermittant issue.
They need to test components,verify all are 100% operation and within parameters and at least re-seat all components to ensure nothing is loose causing the issue.
|07-18-2013 11:11 AM|
|07-18-2013 12:39 AM|
|amplifier28||I received an email response from ford and was told to take it in to the dealership to have it looked at. I will do that on Thursday.|
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