Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum - Reply to Topic
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace


Go Back   Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum > Ford Focus Third Generation > MK3 Focus > Steering Rack Issue

MK3 Focus The place to chat about general questions, window tinting, exterior body, interior and lighting upgrades for the third generation 2012-Current Focus.

Search This Forum | Image Search | Advanced Search    
Ford Focus Tire & Wheels FocusFanatics Merchandise

Thread: Steering Rack Issue Reply to Thread
Title:
  
Message:
Post Icons
You may choose an icon for your message from the following list:
 

Register Now

In order to be able to post messages on the Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Additional Options
Miscellaneous Options

Topic Review (Newest First)
09-11-2012 07:54 PM
Some Guy From NY
Quote:
I see you two are long lost neighbors! Some Guy From NY, how is your Focus handling so far? Thanks for the name drop, joe77.

Thomas
So far so good!

However, I think the rear view mirror still droops. I don't have the time to let them look at it again and to replace it. For now I will live with it.
09-10-2012 07:13 PM
joe77 Thank you so much. I sent you all my info.
09-10-2012 03:57 PM
FordService
Quote:
Originally Posted by joe77 View Post
I have a question: My car has been at the dealer for 2 weeks now due to a minor accident which caused some body damage and tire/struts on one side, plus the steering rack...

The dealer told me the steering rack is on national backorder and cant give me a time frame for it. Has anyone else have this problem?
They are on national back-order, but the parts are still available from different areas. Please PM me your VIN, mileage, phone number, and dealer name; I'll have your Customer Service Manager look into it.

Quote:
Originally Posted by ruthrj View Post
Had the power steering rack replaced on my 2012 Focus back in May of this year before Ford bought my car back. Here's the thread concerning the power steering failures: http://www.focusfanatics.com/forum/showthread.php?t=269983

...As I can't see the rest of that TSB, I believe the official resolution was to replace the steering rack like they did on my vehicle.
Quote:
Originally Posted by Some Guy From NY View Post
This is why the steering is on back order:

http://www.focusfanatics.com/forum/showthread.php?t=282053

...It took 6 weeks for them to get me a new steering rack, and they had to get it from CANADA because it is so back-ordered...
Quote:
Originally Posted by sgmfocus View Post
your looking at a 3 to 6 week wait ,unfortunately your dealer can't tell when your parts are going to arrive until they get them(the status in computer doesn't change until the dealer gets parts) think they ship direct from manufacturer
Thanks for going into detail; I'll make sure joe77 is taken care of!

Quote:
Originally Posted by Some Guy From NY View Post
I see you are from Staten Island, a fellow new yorker! I'm from BK...did you buy your focus at Dana Ford?
Quote:
Originally Posted by joe77 View Post
Bay Ridge Ford
Quote:
Originally Posted by Some Guy From NY View Post
...If you read the steering issue thread I posted earlier, the last 2-3 pages details the issues I had with them. They replaced my steering rack and then did not do the alignment correctly. They started to argue with me about how they shouldn't have taken my car in to fix because they are in the process of changing locations of the service department.
Quote:
Originally Posted by joe77 View Post
...The sales experience was great and the service so far has been ok, but I hate leaving messages and not receiving an answer...

The few reasons I chose Ford was 1. I wanted to buy an American car for once 2. I liked the car 3. The Ford customer service people interaction on this site. I see Thomas was a big help. Ill visit the service early this week again since they dont like returning calls and giving me a straight answer...
I see you two are long lost neighbors! Some Guy From NY, how is your Focus handling so far? Thanks for the name drop, joe77.

Thomas
09-08-2012 03:56 PM
Some Guy From NY
Quote:
Originally Posted by joe77 View Post
lol...God, I had to deal with Honda in the past, and though as good as the car was, the service people where very generic robotic 'bend over gimme your money' types with no customer service skills whatsoever.

I really was hoping this would not be the case now with Ford. The sales experience was great and the service so far has been ok, but I hate leaving messages and not receiving an answer. I work in sales and customer service is very important to me, whether bad or good news, I respond right away.

The new facility looks like it will be a high tech place ,eventually, but I feel bad for those mechanics working on the cars in the heat with all the construction going around them, their concentration has to be tough doing hard labor like this and it may carry over to us, the customers....

The few reasons I chose Ford was 1. I wanted to buy an American car for once 2. I liked the car 3. The Ford customer service people interaction on this site. I see Thomas was a big help. Ill visit the service early this week again since they dont like returning calls and giving me a straight answer.

Thanks for your input.
Getting in contact with them was the most frustrating thing! I literally called over 5 times a day for 3 days to get answers. I would call, get put on hold, then told the service manager was busy and they would call me back...2 hours later still no call, so I would call again, finally get them, they wouldn't know the answer and would promise to call me back shortly, a few hours later again no call, I would call back and they wouldn't be in so I would need to try again later......IT NEVER ENDED
09-08-2012 03:28 PM
joe77
Quote:
Originally Posted by Some Guy From NY View Post
NOOOOOOOOO!

If you read the steering issue thread I posted earlier, the last 2-3 pages details the issues I had with them. They replaced my steering rack and then did not do the alignment correctly. They started to argue with me about how they shouldn't have taken my car in to fix because they are in the process of changing locations of the service department.

They moved into their new service department at the Brooklyn army terminal...I assume you have been there if they are doing the repairs...the building itself is nowhere close to being complete - It has no walls! and they are fixing cars inside of it! When I got my car back, I was able to scoop out with my hand, HANDFULS of concrete dust. Luckily I have Husky Liners and they contained the piles of dust and dirt.
lol...God, I had to deal with Honda in the past, and though as good as the car was, the service people where very generic robotic 'bend over gimme your money' types with no customer service skills whatsoever.

I really was hoping this would not be the case now with Ford. The sales experience was great and the service so far has been ok, but I hate leaving messages and not receiving an answer. I work in sales and customer service is very important to me, whether bad or good news, I respond right away.

The new facility looks like it will be a high tech place ,eventually, but I feel bad for those mechanics working on the cars in the heat with all the construction going around them, their concentration has to be tough doing hard labor like this and it may carry over to us, the customers....

The few reasons I chose Ford was 1. I wanted to buy an American car for once 2. I liked the car 3. The Ford customer service people interaction on this site. I see Thomas was a big help. Ill visit the service early this week again since they dont like returning calls and giving me a straight answer.

Thanks for your input.
09-08-2012 01:30 PM
Some Guy From NY
Quote:
Originally Posted by joe77 View Post
Bay Ridge Ford
NOOOOOOOOO!

If you read the steering issue thread I posted earlier, the last 2-3 pages details the issues I had with them. They replaced my steering rack and then did not do the alignment correctly. They started to argue with me about how they shouldn't have taken my car in to fix because they are in the process of changing locations of the service department.

They moved into their new service department at the Brooklyn army terminal...I assume you have been there if they are doing the repairs...the building itself is nowhere close to being complete - It has no walls! and they are fixing cars inside of it! When I got my car back, I was able to scoop out with my hand, HANDFULS of concrete dust. Luckily I have Husky Liners and they contained the piles of dust and dirt.
09-08-2012 01:12 PM
joe77
Quote:
Originally Posted by Some Guy From NY View Post
I see you are from Staten Island, a fellow new yorker! I'm from BK...did you buy your focus at Dana Ford?
Bay Ridge Ford
09-07-2012 06:10 PM
Some Guy From NY I see you are from Staten Island, a fellow new yorker! I'm from BK...did you buy your focus at Dana Ford?
09-07-2012 05:21 PM
sgmfocus your looking at a 3 to 6 week wait ,unfortunately your dealer can't tell when your parts are going to arrive until they get them(the status in computer doesn't change until the dealer gets parts) think they ship direct from manufacturer
09-07-2012 05:00 PM
joe77
Quote:
Originally Posted by Some Guy From NY View Post
This is why the steering is on back order:

http://www.focusfanatics.com/forum/showthread.php?t=282053

TSB 12-02-17.

The steering rack has to be replaced under this TSB, for probably tens of thousands of cars including mine. It took 6 weeks for them to get me a new steering rack, and they had to get it from CANADA because it is so back-ordered.

You may be in for a wait.

6 weeks! I feel sick. Thanks for the input.
This thread has more than 10 replies. Click here to review the whole thread.

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


All times are GMT -5. The time now is 02:06 AM.


Copyright 2002-2014 FocusFanatics.com. All Rights Reserved : Privacy Policy : Advertise Information

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Audi S3, Ford Fusion and Acura TLX. You can find all Ford Focus and Focus ST related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area. Challenger Hellcat - Charger Hellcat