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Thread: Anyone else bump down from an ST3 to an ST2? Reply to Thread
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Topic Review (Newest First)
09-07-2012 11:06 AM
DardenUnited
Quote:
Originally Posted by rgonyer View Post
I'm not busting your balls, just giving my opinion. The difference here is that you *ordered* the car you wanted understanding that it would be a fall release with no guaranteed delivery date. They would not be in posession of that car had you not ordered it for yourself. In your case, you are trying to sell a car that you already own. No one asked you to buy it for them so they could buy it from you.
I understand. However, when I ordered the car, info was already out (if memory serves) that this would most likely be a late August/early September release. I can't say with 100% certainty that I would have ordered the ST2 if I had known about the HID issue back then, but at least 70% - sure. Like I said, it's cheaper and I do like the partial leather a lot more. I didn't say the situation was 100% comparable, but as similar as one could get, given the circumstances.
Quote:
In your current situation, If I was the guy coming to buy your car, I would not back out of it even if I found one next door the day before coming. The only way I would back out of buying your car is if it was not as described. I might call and see if you had another buyer, and if so I would change my mind. AND if I was you, and someone went through the trouble of texting you a picture of the check and their bus tickets, I also would not sell it to anyone else until he didn't show up if that were to happen.
Right, most people wouldn't. And I definitely wouldn't sell to someone else - even if they offered me a grand more for it. I'm just saying that if he did spot one in his neighborhood and it was perfect for him, I'd understand. I wouldn't be happy, but I'd get over it. It's a free country. Maybe I'm just nonconfrontational, but I see no added value in giving the guy a piece of my mind.
Quote:
Now- your sales guy that blew up on you was totally not cool but I can certainly understand your frustration. If I was in their situation, you would not be getting your deposit back. Now if you lost your job or had some other reason that you could no longer afford or buy the car, I'd be a nice guy and give it back. But you got so excited that you couldn't wait a few more weeks for the car that you yourself had the dealership buy to sell exclusively to you? I would definitely make the deposit non-refundable.
That's pretty much my only complaint about the situation - the way he handled it. As far as the deposit is concerned - from everything I've read recently, the deposit is refundable by law, so there is no such thing as "you would not be getting your deposit back". They have no legal right to not refund it, not having originally stipulated it as non-refundable (and I'm not 100% positive they would have the right to do that, either). Now, it's up to me whether or not I want to make it worth the guy's while for having worked with me. And had he been more gracious, I would have. Heck, I was still considering it and asking people what the right gesture would be after he blew up at me, but I was that much less inclined to actually go through with it. Also, from the standpoint of an "exclusive order"...come on. It's not a Bentley and it's not like the car had my initials engraved into the seats. It's one of what is a rather finite number of trims that, chances are, someone else will gladly take off their hands.
09-07-2012 10:43 AM
rgonyer
Quote:
Originally Posted by DardenUnited View Post
The more I think about it, actually, the more I put myself in the original salesman's shoes since it parallels the way I'm selling my outgoing car. I have a buyer. He promised to come this weekend (even went so far as to obtain a cashier's check and show it to me via MMS), made travel plans and will supposedly drive the car away. All the while implicitly promising to me that he won't buy a different car if one becomes available to him locally (implicitly due to the unspoken rule of reciprocation - I explicitly promised him I wouldn't sell it to anyone else, either, even if a better offer comes my way). Is he full within his rights to reneg? Sure. He made a promise, but ultimately he doesn't owe me a thing. And, furthermore, I will have had ample warning since the color of my car is the last of five on his list of priorities (much like my dealer did when I e-mailed him asking how long it would take for me to get the ST2 instead of the ST3). He can call me tonight and tell me: "Sorry, dude, found a blue one $500 cheaper next door. Doesn't have the heated seats (which mine, ironically, has), but I don't need them and would rather save a few bucks." That puts him out the hotel and bus tickets he spent money on already (kinda like the Go Pro with me) and it puts me out of a sale. Guess what? I'm going to wish him luck and hang up the phone - not make it seem like he's the biggest jerk on the face of the planet. You know why? Because I have confidence in that my car is good enough for someone else to come along in a week and buy it - without me having to settle on a price I still think is a few hundred bucks too low (kinda like the A-plan, if you will). Yes, it's extra inventory in my hand (along with having to insure it, it's actually a lot more of a pain for me to keep a car in my driveway than for a dealer to keep "my" ST3 on the lot, relatively speaking), but I will sell it. And what am I going to achieve by getting mad and yelling at the dude? I'll make my own heartburn worse and will give him a case of it as well. Nerve cells don't re-generate, so why waste them?

I'm not busting your balls, just giving my opinion. The difference here is that you *ordered* the car you wanted understanding that it would be a fall release with no guaranteed delivery date. They would not be in posession of that car had you not ordered it for yourself. In your case, you are trying to sell a car that you already own. No one asked you to buy it for them so they could buy it from you.

In your current situation, If I was the guy coming to buy your car, I would not back out of it even if I found one next door the day before coming. The only way I would back out of buying your car is if it was not as described. I might call and see if you had another buyer, and if so I would change my mind. AND if I was you, and someone went through the trouble of texting you a picture of the check and their bus tickets, I also would not sell it to anyone else until he didn't show up if that were to happen.

Now- your sales guy that blew up on you was totally not cool but I can certainly understand your frustration. If I was in their situation, you would not be getting your deposit back. Now if you lost your job or had some other reason that you could no longer afford or buy the car, I'd be a nice guy and give it back. But you got so excited that you couldn't wait a few more weeks for the car that you yourself had the dealership buy to sell exclusively to you? I would definitely make the deposit non-refundable.
09-07-2012 08:39 AM
DardenUnited Just called with my credit card info to get a refund. Guy sounded in much better mood, so my guess is he got over it. All's well that ends well.
09-07-2012 08:20 AM
DardenUnited
Quote:
Originally Posted by Schroeder02 View Post
I didnít ask them to so not really there fault, the dealer I bought from was fantastic. My sales men was off Saturday so Friday night he and I talked over the phone Saturday when I got there the car was all cleaned and one of the managers was waiting. All the paper work was ready and in less than 30 min we were done he spent another 30min going over all the features of the car.
Even though I didnít buy the car I ordered I dealt with the same people start to finish and next car I buy as long as itís a ford thatís where I will get it.

And I set the phone up yesterday it was super simple and the hands free works really well and is super clear on both ends.
Yeah, mine asked whether or not I needed help and I was too excited to actually finally be able to DRIVE it that I didn't want the Sync instructions (the salesman told me I had Nav active but it turned out they forgot to install the SD card!) or notice that the interior was a bit smudgy (some people coming and in out of it, I suppose). I'll have them Armor-All it or something when I stop by for my first oil change in 600 miles or so.
09-07-2012 07:45 AM
Schroeder02
Quote:
Originally Posted by Sonic_HedgeHog View Post
Your dealer is supposed to Sync your phone before you drive away... Fail
I didnít ask them to so not really there fault, the dealer I bought from was fantastic. My sales men was off Saturday so Friday night he and I talked over the phone Saturday when I got there the car was all cleaned and one of the managers was waiting. All the paper work was ready and in less than 30 min we were done he spent another 30min going over all the features of the car.
Even though I didnít buy the car I ordered I dealt with the same people start to finish and next car I buy as long as itís a ford thatís where I will get it.

And I set the phone up yesterday it was super simple and the hands free works really well and is super clear on both ends.
09-06-2012 05:34 PM
DardenUnited The more I think about it, actually, the more I put myself in the original salesman's shoes since it parallels the way I'm selling my outgoing car. I have a buyer. He promised to come this weekend (even went so far as to obtain a cashier's check and show it to me via MMS), made travel plans and will supposedly drive the car away. All the while implicitly promising to me that he won't buy a different car if one becomes available to him locally (implicitly due to the unspoken rule of reciprocation - I explicitly promised him I wouldn't sell it to anyone else, either, even if a better offer comes my way). Is he full within his rights to reneg? Sure. He made a promise, but ultimately he doesn't owe me a thing. And, furthermore, I will have had ample warning since the color of my car is the last of five on his list of priorities (much like my dealer did when I e-mailed him asking how long it would take for me to get the ST2 instead of the ST3). He can call me tonight and tell me: "Sorry, dude, found a blue one $500 cheaper next door. Doesn't have the heated seats (which mine, ironically, has), but I don't need them and would rather save a few bucks." That puts him out the hotel and bus tickets he spent money on already (kinda like the Go Pro with me) and it puts me out of a sale. Guess what? I'm going to wish him luck and hang up the phone - not make it seem like he's the biggest jerk on the face of the planet. You know why? Because I have confidence in that my car is good enough for someone else to come along in a week and buy it - without me having to settle on a price I still think is a few hundred bucks too low (kinda like the A-plan, if you will). Yes, it's extra inventory in my hand (along with having to insure it, it's actually a lot more of a pain for me to keep a car in my driveway than for a dealer to keep "my" ST3 on the lot, relatively speaking), but I will sell it. And what am I going to achieve by getting mad and yelling at the dude? I'll make my own heartburn worse and will give him a case of it as well. Nerve cells don't re-generate, so why waste them?
09-06-2012 05:17 PM
DardenUnited
Quote:
Originally Posted by rgonyer View Post
I hear you - and it's probably not a huge deal as I'm sure they will sell it, but again it's about peoples word which seems to mean less and less every day.

Were you in a situation that you NEEDED a car now? If so, I can understand - but still only to a point. They fact is Ford never promised these cars on any date other than "Fall 2012" so if you ordered it and expected to have it by a certain date - again that's on you.

I'm also VERY excited to get my ST, but I placed an order and I'll wait until mine arrives. It's only another few weeks.

Just my opinoin!
The reason I feel compelled to keep answering is because I actually do feel badly about it. A little bit, anyways.

Did I need a car right now? Not really. This isn't really about "needs" as nobody needs an ST. Did I want it before first snow hit the ground? You bet. Two extra months of driving it, considering how long I've waited for an ST to come stateside, is a HUGE deal to me. I was one of the first to order, so naturally I expected to be one of the first to get the car (not for the distinction of being among the first, mind you, but for the purposes of actually having it as close to the release date as possible).

What clinched it for me was the situation with the car I am driving right now. Two things: need to sell it (obviously) and it's coming up on its 60K mile service. As you may know, those aren't cheap for any vehicle, leave alone Europeans. So throwing away north of $500 for the 60K and then driving the car for only a month or so before selling it didn't make any sense to me. Plus, I found a buyer for it right now (fingers crossed that he comes this weekend) and would much rather have a car to drive when the old one is gone than ...do what?.. for two months. All of this, of course, is not information the first dealership cares about (as well it shouldn't, I suppose).

Like I said, I doubt the dealership will lose money on my order (especially if the experience of my second dealer is any indication - took less than a week from the first guy backing out for me to drive it away). And if the guy wasn't such a dick on the phone, I would have gone an extra mile to make it worth his while and show my appreciation (which I'm still kinda doing, having mentioned on numerous forums now that I have a canceled order which someone could possibly take over and still get the Go Pro). If nothing else, it increases their chances of selling the car to a non-A-plan member (not sure if they make any more money or if Ford kicks some over their way for selling to a plan customer anyways), although that might be a reach given that in SE MI everyone seems to be a plan customer of some kind. Like I said - I feel badly about the situation, but not overly so.
09-06-2012 05:02 PM
rgonyer I hear you - and it's probably not a huge deal as I'm sure they will sell it, but again it's about peoples word which seems to mean less and less every day.

Were you in a situation that you NEEDED a car now? If so, I can understand - but still only to a point. They fact is Ford never promised these cars on any date other than "Fall 2012" so if you ordered it and expected to have it by a certain date - again that's on you.

I'm also VERY excited to get my ST, but I placed an order and I'll wait until mine arrives. It's only another few weeks.

Just my opinoin!
09-06-2012 04:53 PM
DardenUnited
Quote:
Originally Posted by rgonyer View Post
Kinda of a bummer you did that to your original dealer- It wasn't their fault that the car is late.
I agree and I disagree. No, it definitely is not their fault. Yes, they spent considerable time with me over the summer working out the details of the order and yes, they expected a sale out of me. Don't think the appreciation for their involvement is lost on me. But when I e-mailed back asking how long it would take if I switched my order to the ST2, I didn't get a definitive answer. They then did get an ST2, but not the one I would have wanted (different color/package). So I searched in the area and found the one dealer that did.

What would you have me do instead? Bottom line, between the time I discovered my ST2 on the second dealer's lot and the time I went and picked it up (5 days), my first dealer could have done absolutely nothing to get me in an ST. So even calling him ahead of time to cancel (which I didn't want to do on the off chance I couldn't get financing in time and someone else would have bought the ST2 but I would no longer have the original ST3 order anymore) wasn't really an option. The car I wanted was sitting on the lot, ready to be purchased. How much do I owe it to the original guy to keep waiting (whether for the ST3 or for a replacement ST2) in that circumstance? I actually wanted to send him a bottle of wine or something, but thinking about it more and more, the way he chewed me out on the phone when I called to cancel, was more than enough satisfaction for him, as far as I am concerned. And, actually, my car was in the exact same situation - someone ordered it, then changed his mind. It's not like the original dealer should have much of a problem selling the ST3 once it gets there (assuming he's unable to get it deleted from the order bank), considering the attention the car has gotten.

Plus, I lost a couple of free oil changes (well, one - the other dealer offered me my first one free as well) and the GoPro. So as far as I am concerned, we each came out having lost something out of this situation. This is one of those where either way it turned out on the extremes (on one end me having to wait for an extra couple of months and possibly losing the advantageous % APR through my credit union that may not be available later but making the dealer happy and on the other precisely what ended up happening) would make someone unhappy without a good middle ground (unless you can come up with something that I haven't thought of).
09-06-2012 04:27 PM
Sonic_HedgeHog
Quote:
Originally Posted by Schroeder02 View Post
I havenít gotten my Girl friend to set that up for me being that I'm Technologically challenged.
Your dealer is supposed to Sync your phone before you drive away... Fail
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