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Thread: Those not happy with the 12b37 update Reply to Thread
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Topic Review (Newest First)
09-14-2012 08:01 PM
Bakaboy Sure, I'll try that today. I'll do a complete stop then redline it a few times. I used to do this sometimes with the old "program" and maybe that's why it was actually smooth (at least for the most part). The "hesitation stutter" was still there, but most of the time, the transmission wasn't giving me gripes. Its nothing to write home about mind you, but hey, it was okay to me. I probably should have just stuck with the old program. Heck, mine was built September 2011. Maybe I just have a higher tolerance for pain?
09-14-2012 06:46 PM
AZfocus2012 As it is learning, you may want to try some full throttle, to red line if you can, accelerations, like getting on the freeway and such. My parking lot characteristics where very jerky at best for a while after the TSB, then I read somewhere to do some full on accelerations and it did smooth out the slow speed characteristics. It is like it has to learn how to go fast in order to figure out how to go slow???
09-14-2012 04:37 PM
Bakaboy
Quote:
Originally Posted by AZfocus2012 View Post
Yea, what the FordCustomerService rep said, but you may want to give it chance to learn. Mine was horrendous when I first picked it up from the dealer after having DCT 4.0 applied. Mine is still a little quirky and I hate the creep feature because it now feels like it keeps wanting to go as I am approaching the traffic lights and only disengages at the last second or once I have stopped, real annoying.
I can give it a couple of weeks I guess. When I got it from the dealer after having the TSB applied; As I was pulling out of the parking spot, I thought I hit the curb or something as the car suddenly jerked and stopped. I didn't really care at the time as I was rushing to go pick up my kid from daycare. Then as I was backing into my garage I noticed it was a 1 or 0, either its moving or its not. And when it was moving it was moving fast. I don't have bad reflexes but I don't have a camera affixed to the back of my head and it's simply impossible to ease in to a spot. The only way to describe it is kinda like driving an electric, the torque is so high at start-up it just zips into gear. It's the same thing with my focus, just on reverse. Ok, its not funny as I might accidentally kill someone while backing up. -.-

To:FordCustomerService. I'll give it a few days, see if it "learns" anything.
09-14-2012 04:09 PM
AZfocus2012 Yea, what the FordCustomerService rep said, but you may want to give it chance to learn. Mine was horrendous when I first picked it up from the dealer after having DCT 4.0 applied. Mine is still a little quirky and I hate the creep feature because it now feels like it keeps wanting to go as I am approaching the traffic lights and only disengages at the last second or once I have stopped, real annoying.
09-14-2012 03:54 PM
FordService
Quote:
Originally Posted by Bakaboy View Post
So I had the update done (finally) and while moving forward it seems to be okay, I seem to have a problem reversing. It just jolts from stop to go. Basically the smooth "creeping" action when reversing is gone. For tight spaces it becomes a problem as you'd want to be as close as possible to the car on the back before straightening. I simply can't do it anymore as the thing just lunges back. This is frustrating, will a battery "reset" do anything?
Hi Bakaboy,

I recommend taking your vehicle back to your dealer and contacting the Ford of Canada Customer Relationship Centre @ 1-800-565-3673. They'll provide additional assistance.

-Crystal
09-14-2012 12:20 PM
Bakaboy So I had the update done (finally) and while moving forward it seems to be okay, I seem to have a problem reversing. It just jolts from stop to go. Basically the smooth "creeping" action when reversing is gone. For tight spaces it becomes a problem as you'd want to be as close as possible to the car on the back before straightening. I simply can't do it anymore as the thing just lunges back. This is frustrating, will a battery "reset" do anything?
09-07-2012 12:42 PM
FordService
Quote:
Originally Posted by DayGlow View Post
...in my business contacts I've dealt with the region manager for Enterprise Holdings (Enterprise, National and Alamo) for Southern Alberta and asked him about their Focus and Firsta fleet and the DCT. He responded that they have had no issues with the cars and were in the process of ordering their 13's. Now if they couldn't rent them out they wouldn't be making them money and he would know about it. And they wouldn't be ordering 13's to replace the 12's instead of going with a different brand/model.
Let him know that we appreciate the 2013 orders he put in!

Quote:
Originally Posted by DayGlow View Post
...letting off the brake does the DCT creep forward? I know when the DCT came out for VW one of the complaints was that the 'auto' didn't creep. If Ford tried to make this transmission creep that could cause a lot of the low speed shuttering as its massaging the clutch to creep forward.
Quote:
Originally Posted by hotleadsingerguy View Post
It's because of the way they've been driven. The DCT has to be "programmed", because it's a learning transmission module. The more you drive it, the better it learns. If 10 different people all drove it within the first 2k miles the programming is probably all over the board. Good chance that's the reason the shuddering exists.

DayGlow: Yes it creeps. I didn't have this problem before the TSB, which is why there was no shuddering when letting off the break, but now it does so. It almost pulses in the way that it engages/disengages the clutch. Not very smooth, and probably the reason people think it's crap...

It's annoying, and would be an easy fix, but there's not much we can do.
Quote:
Originally Posted by kam327 View Post
Yes it does creep, mine always did even before 12B37.

...My violent launch shudder appeared with about 500 miles on the clock and gradually disappeared after 5 hard launches at about 1500 miles...The car drove noticeably worse after 12B37 but has gradually gotten back to the way it was.

...All of this tells me this is a software (i.e. adaptive learning) issue or a hardware (clutch pack) issue. It is NOT a driving style issue in my opinion, as just about everyone who has been lucky enough to not have the shudder / jolting problem insists it must be.
Quote:
Originally Posted by BiggerBoat View Post
I get a nice steady creep of about 1-2 mph when I let off the brake from a stop. I do have the 12B37.
Quote:
Originally Posted by JesseE1981 View Post
Well, I just came back from the Ford garage. The guy who looked at the car actually went for a ride with me. Of course it wasn't acting up like it had been previously (nothing ever seems to go wrong like it should when I take any of my vehicles into the dealer), but there were mild cases of what I was describing. The mechanic told me that I can expect the transmission to, at times, perform as I described (being jerky on some shifts, etc..), because it was not going to act like a normal automatic transmission.

I came home, pulled the battery and instantly noticed smoother shifting...
Quote:
Originally Posted by Dysan911 View Post
...Not that the battery pull has anything to do with this as I noticed this before the battery pull but today I dropped my car off for Service because at about 40mph or just under that when the tranny is in 6th. The slightest incline or if you push the gas pedal down just a little to bring the RPM's up it sounds like Im dragging a metal trash can lid under the front of the car...Also there is oil seeping from between the area where the Engine meets the Transmission...

So Far I've had service for:

1. Highway drift TSB
2. Front suspension Clunk TSB
3. 11-10-2 PCM update
4. 12B37 Update
5. MFT update 3.02
6. Rear driver door sticking
7. Bluetooth Mic Excessive ROad noise
8. Touch Handle Door unlock intermittent
9. transmission Oil leak
Quote:
Originally Posted by redngreedy View Post
Mine would creep forward before the update, not it "jolts" as described above. It's really annoying if your at a drive-thru. Sometimes it needs gas to go forward, sometimes you have to ride the brakes.

In the last several days I've also noticed a "bump" while using cruise. When going down a hill it feels as if the trans is coming out of gear and clunking back into gear.
Quote:
Originally Posted by *Ed8r* View Post
So you will take it to someone else to do the battery pull . . . or, what?
Quote:
Originally Posted by redngreedy View Post
It's going back to the dealership. They can pull the battery all they want. I want it documented.
Hey everyone -

If you haven't talked to your Customer Service Managers about these issues, please PM me your VIN, mileage, phone number, and dealer name; I'll send it off to each one for review.

Thomas
09-06-2012 02:22 PM
redngreedy It's going back to the dealership. They can pull the battery all they want. I want it documented.
09-06-2012 12:42 PM
*Ed8r*
Quote:
I hope to be able to get mine in the shop next week.
So you will take it to someone else to do the battery pull . . . or, what?
09-06-2012 11:06 AM
redngreedy
Quote:
Originally Posted by kam327 View Post
Thanks, more proof I think that there are real software troubles and it can't all be explained away by "that's just the nature of a dual clutch automated manual - LIVE WITH IT." Most of us know how well the DCT can operate, usually either before or after we got the 12B37 update. That's what makes these new "jolts" or "shudders" or what have you that pop up anew all the more unacceptable.
I'll quote my wife. "I know you bitch about little things with autos, but when I can tell something is wrong, something is def. wrong." We had to swap vehicles the other day for something, and she noticed a day and night difference in the way the car drove.

I hope to be able to get mine in the shop next week.
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