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Topic Review (Newest First)
Yesterday 10:57 PM
Sliderturk99 [QUOTE= Thanks for the update. In addition to talking with the service adviser, I recommend also asking to do a ride along so you can show them exactly what happens and when, since you know when your car is most likely to exhibit these symptoms. Second opinions are also helpful. I see your CSM Rita has a follow-up call set for Friday. Keep me in the loop with this.

Meagan[/QUOTE]

Received a call around 5:30PM on my way home from work saying the carwas ready to be picked up. He said it was test driven for approx. 15 miles by two mechanics at two different times and "could not duplicate concern at this time on test drive".

When I picked up my car I went over to talk with the service advisor

ME: Could you tell me where they test drove the car?
Advisor: What? I don't know.
Me: Ok, could we ask somebody?
Advisor: Huh? I mean everybody has gone home for the day.
Me: Could I call tomorrow or Monday to find out?
Advisor: I mean they probably just drove it around the dealership here on the main road and around the neighborhood.
Me: Ok thank you.

Aren't service advisors supposed to be aware of the basic process to diagnosis/road test a car? Please don't tell me they are there to up-sale me on the weekly specials.

As per your advice Megan I sat down with the same person when I dropped off the car Thursday morning. I specifically gave him a detailed description of my commute in the morning and the afternoon stating the problem occurred mostly in heavy stop and go traffic(bumper to bumper) over a distance of 10 miles after driving at highway speed for first half of my commute (22 miles total distance).

Of course the car will not have problems when you are driving it around during the day on a secondary road.

To any Naysayers, I'm not looking for Ford to buy out my lease since I will no car and I cannot afford a new down payment or the initial payment at this time. I'm not asking for a bump up to a fusion or whatever since I don't want my insurance to go up either. I just want my car to work the way it's supposed to.

At this point I'm just fed up with the entire situation. I'm honestly glad Ford has grandfathered the transmission "recall" for the life of the car regardless of the millage or number of subsequent owners. I feel bad for the next person.


again thank you to Meagan here, as well as to Rita my contact on the phone at Ford.
03-05-2015 11:56 AM
FordService
Quote:
Originally Posted by spiikey1 View Post
Initially when i had DCT problems i filed a case with Ford. Which they looked at and the car was fine, after 5 visits to a ford dealer.

I'm just not quite so satisfied with this at the moment. I'l give them a call soon i think.
Sounds like a plan. They'll be able to point you in the right direction for next steps. :)

Meagan
03-04-2015 05:33 PM
spiikey1
Quote:
Originally Posted by FordService View Post
Have you been in touch with Ford Australia's Customer Relationship Center? You can reach them here: +61(0) 386 133673.



Thanks for the update. In addition to talking with the service adviser, I recommend also asking to do a ride along so you can show them exactly what happens and when, since you know when your car is most likely to exhibit these symptoms. Second opinions are also helpful. I see your CSM Rita has a follow-up call set for Friday. Keep me in the loop with this.

Meagan
Initially when i had DCT problems i filed a case with Ford. Which they looked at and the car was fine, after 5 visits to a ford dealer.

I'm just not quite so satisfied with this at the moment. I'l give them a call soon i think.
03-04-2015 11:50 AM
FordService
Quote:
Originally Posted by Downunder View Post
I get the loss of power sometimes first thing in the morning in both reverse and first gear. It does not seem to happen if I give it lots of throttle first thing.
Have you been in touch with Ford Australia's Customer Relationship Center? You can reach them here: +61(0) 386 133673.

Quote:
Originally Posted by Sliderturk99 View Post
Spoke with Rita @ Ford Corporate today. After explaining my situation. She wasn't able to elevate my concern as the dealer said they were unable to "duplicate issue" she gave me two options 1. Have another Ford Dealer check out the car for a 2nd opinion, or 2. bring the car back to my dealer and let them look at it.

I let her know I wanted to bring it back to my dealer and let them took at it for a 2nd time since having them "fix it" under warranty(replace seals/update compuer). She in getting a loaner for Thursday morning.

This time I'm going to sit with the advisor and talk with him and make him understand exactly when/where the transmission gives me issues.

If this doesn't work then I'm going to schedule an appt with another ford shop look at the problem. After that who knows, wonder if its worth bringing to a legit transmission shop for a non-ford opinion.
Thanks for the update. In addition to talking with the service adviser, I recommend also asking to do a ride along so you can show them exactly what happens and when, since you know when your car is most likely to exhibit these symptoms. Second opinions are also helpful. I see your CSM Rita has a follow-up call set for Friday. Keep me in the loop with this.

Meagan
03-03-2015 11:29 PM
spiikey1
Quote:
Originally Posted by Downunder View Post
I haven't taken the car in to Ford.

The power loss could be as simple as the traction control kicking in eg early morning dew on the road/driveway causing tyre slip.

It could also be just the way the car needs to be driven, eg likes a few revs as there is not a lot of torque at low revs.

I found that if you want to go somewhere fast eg fast overtake etc the trick is to make sure you have the revs.

Also I found the car can be a bit sensitive to fuel and seems to run better on higher octane eg BP Ultimate.

yeah i use caltex vortex 98 at the moment. I don't think its the dew on the road. More the engine loses power. Not sure if this is fixable then in your scenario i spose. But that means im losing fuel economy? By the book the car shouldn't be doing that?

Anyway at my next service il be making Ford aware of this problem.
03-03-2015 09:56 PM
Sliderturk99
Quote:
Originally Posted by FordService View Post
Thank you for reaching back out. I see your dealer has attempted to verify your concern and encourages you to set up another appointment to recheck it.


Meagan
Spoke with Rita @ Ford Corporate today. After explaining my situation. She wasn't able to elevate my concern as the dealer said they were unable to "duplicate issue" she gave me two options 1. Have another Ford Dealer check out the car for a 2nd opinion, or 2. bring the car back to my dealer and let them look at it.

I let her know I wanted to bring it back to my dealer and let them took at it for a 2nd time since having them "fix it" under warranty(replace seals/update compuer). She in getting a loaner for Thursday morning.

This time I'm going to sit with the advisor and talk with him and make him understand exactly when/where the transmission gives me issues.

If this doesn't work then I'm going to schedule an appt with another ford shop look at the problem. After that who knows, wonder if its worth bringing to a legit transmission shop for a non-ford opinion.
03-03-2015 09:36 PM
Downunder I haven't taken the car in to Ford.

The power loss could be as simple as the traction control kicking in eg early morning dew on the road/driveway causing tyre slip.

It could also be just the way the car needs to be driven, eg likes a few revs as there is not a lot of torque at low revs.

I found that if you want to go somewhere fast eg fast overtake etc the trick is to make sure you have the revs.

Also I found the car can be a bit sensitive to fuel and seems to run better on higher octane eg BP Ultimate.
03-03-2015 03:38 PM
spiikey1 I have the injected engineering tune installed too. I'm guessing it's just the car then not the tune. Have you taken the car to ford? What did they say?
03-03-2015 05:31 AM
Downunder
Quote:
Originally Posted by spiikey1 View Post
anyone experiencing a loss of power on intial startup and drive away?
Once the car is warmed up it appears to be fine, but still get clunks and loss of power cold start?
I get the loss of power sometimes first thing in the morning in both reverse and first gear. It does not seem to happen if I give it lots of throttle first thing.
03-02-2015 06:05 PM
spiikey1 anyone experiencing a loss of power on intial startup and drive away?
Once the car is warmed up it appears to be fine, but still get clunks and loss of power cold start?
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