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Topic Review (Newest First)
Today 02:09 PM
Arco-Zakus
The "con" side of buying a car used vs new

Quote:
Originally Posted by ChrisFocus14 View Post
... It is in beautiful condition with only 25k miles, why else would you trade in? ...
When something seems too good to be true, ...
Today 08:39 AM
ChrisFocus14 I had an 05 mazda 3 hatch that was falling apart. I drive 50 miles one way to work and my car was dying on the highway, so I needed something reliable.

Long story short, I went to test drive a few cars and randomly ended up at a Ford dealer after little success with other dealers. I had briefly read about the DCT issues in the focus, but was worried my Mazda may not make it home.

Ended up with a used 2014 black Focus SE Hatch (25k miles) that I LOVED, to the point that I went a bit over budget to make it work. It was everything I wanted.

The first two weeks I felt the shuddering, but after some research figured it was par for the course.

The last week or two, the shuddering has continued but also turned into an ungodly grinding noise, which is worse going up a hill or turning, usually shifting between 1st and 2nd gear or 2-3. No other time does it make the noise, and it usually happens when the car has warmed up a bit (after 20 mins or so of driving).

I'm pretty upset since I traded a car I couldn't trust for another one. My car is scheduled to be looked at at the dealer on Monday morning. Had to argue with them for a while about getting a loaner so I could get to work (you know, the whole reason I bought a new car...) but eventually the sales guy got me one. Something tells me this problem won't go away.

I will follow-up with the results, but i'm starting to worry about what kind of lemon I may be stuck with for the next however long, and I haven't even made a payment!!!!!!!! It's ridiculous that Ford puts these cars on the street knowing the issues they have, I can GUARANTEE you that this is why the person who had the car before me traded it in. It is in beautiful condition with only 25k miles, why else would you trade in?

-Chris
Today 03:02 AM
Wades99 I got my 2014 Focus 6spd powershift in March this year which had 30k km on the clock. It was in very nice condition and drove really well and seemed like a nice upgrade from my 04 Mazda3. It was still covered by the 3 year new car warranty so was very pleased with my purchase.
After a couple months I started to notice a shuddering while accelerating at low speeds or from a standstill. The whole vehicle would kind of vibrate between gear shifts. So I got onto google and searched ford focus shuddering and then I find all these forums and news articles about it . I did read some of the topics about tips on driving the dual clutch transmission which I thought was working but it still comes back. It has slowly go worse and you can even start to notice it in the higher gear shifts.
I have it booked in next week for the Ford dealer to take a look. So hopefully something can be done.
After reading all these posts its starting to make me think I should have stayed with a Mazda3
08-19-2015 04:45 PM
Downunder
Quote:
Originally Posted by Arco-Zakus View Post
Until they are certain that they have the "final" solution it does not make sense to "ramp up production" too fast.

If they had produced enough Rev "B" clutches to replace all the Rev "A" clutches they thought might fail, what would they be doing with them after they discovered the need for Rev "C"? Maybe they'd just scrap them, but I'd bet that they would put them in cars even knowing that they, too, would have to be replaced with Rev "C" -- not something any of us would be happy with. Oh, but wait, we're already up to Rev "D"/"F", which also may be superceded. Sometimes it takes a few tries for even really bright engineers to figure out stuff like this. Sometimes they never do.

The final solution might also include more than just the clutches and shaft seals. Like later designs of the actuators, or who knows what other parts.
The other thing to consider is that even if Ford manages to work out what parts need changing/re-programming etc and makes enough they need to find people/dealers who can perform the fix. If they keep sending good parts to people who can't install them properly Ford is just flushing their money and ours (wasting our time to travel to dealer etc) down the toilet.

If Ford has a limited supply of the "good" parts they might be putting preference on dealers who have a track record of actually fixing the problem. The downside to this is that if a customer ends up at a "bad" dealer who has a bad track record at fixing problems they will not probably know until encouraged by the Ford customer rep to go to another dealer. This can be a real pain for the customer.
08-19-2015 03:28 PM
Arco-Zakus
Fool me once, shame on you. Fool me twice, shame on me.

Quote:
Originally Posted by Frandia View Post
... "There's a sucker born every minute" ... It means "Many people are gullible, and we can expect this to continue." ...

... Now we're again supposed to be guinea pigs with their DPS6-2 that they are "testing" in Australia? ...
No offense, but "we" only become guinea pigs if we are gullible enough to volunteer (and actually pay our "hard earned money") for the privilege.

Been there, done that myself. More than once.
08-19-2015 03:16 PM
Arco-Zakus
Shoulda', woulda', coulda'

Quote:
Originally Posted by Frandia View Post
... After 4 years of complaints, FORD and or it's supplier should have ramped up production anticipating this situation. They certainly started receiving complaints as early as late 2011. ...
Until they are certain that they have the "final" solution it does not make sense to "ramp up production" too fast.

If they had produced enough Rev "B" clutches to replace all the Rev "A" clutches they thought might fail, what would they be doing with them after they discovered the need for Rev "C"? Maybe they'd just scrap them, but I'd bet that they would put them in cars even knowing that they, too, would have to be replaced with Rev "C" -- not something any of us would be happy with. Oh, but wait, we're already up to Rev "D"/"F", which also may be superceded. Sometimes it takes a few tries for even really bright engineers to figure out stuff like this. Sometimes they never do.

The final solution might also include more than just the clutches and shaft seals. Like later designs of the actuators, or who knows what other parts.
08-18-2015 08:43 PM
12_SESport Dealer called today and said it was the tcm. They're going to replace it but said it will be a few days. I'll keep everyone updated.
08-17-2015 07:28 PM
12_SESport
Quote:
Originally Posted by FordService View Post
Quote:
Originally Posted by 12_SESport View Post
Just wanted to update on my experience. My dealer is great first of all as they gave me a free tow and rental.
Anyways, I got the new type clutch a few months ago and a TCM update. Everything was great, until two days ago. I guess another TCM update has come out since the last one I got. While getting an oil change, they did it without my knowledge. I noticed immediately that there was a shudder that was not there before the update. They told me to give it a few days and I did. The check engine light came on the next day and then I got an alert while driving to "Service the transmission now!" on my cluster info center and the car was shifting horrible and the tranny was clunking like crazy. I could barely get the car to a parking before it completely stopped going forward.
Anyways, I called the dealer, and the service advisor told me to call Ford roadside assistance and they would tow it for free. I called and they denied a free tow. I called the dealer and told them what roadside assistance said and the dealer said to call back and tell them its on the dealer. Roadside assistance still denied me, so I ended up footing the bill. The dealer said they would cover though since Ford wouldn't when the work is done.
I got to the dealer and unloaded the car from the tow truck, it reversed fine and then I put it in gear and it would not go forward. Tried manual shifting(sport shift) and even floored the gas pedal, revs stayed below 1000 rpm and the car inched forward. The parking brake was not on and it was in gear, so something was way wrong.
So, my point to all of this is be careful with the newest update. I dont know if the tech applied the update wrong, if it's just bad luck or if it was in fact the update itself that caused it. Either way, I am fairly certain it toasted my transmission, as is the dealer. I will update on Monday once a tech looks into it.
Hi 12_SESport,

Any updates since your dealer visit? I want to check out some options. What's your current mileage?

Meagan
Hey Meagan,
The dealer called today and said they couldn't figure it out. They are going to continue troubleshooting it tomorrow but to expect it to be another few days before they know. The car has 73000 but the service writer told me that Ford was supposed to cover it due to the warranty extension for the clutch and tcm. Thanks for any help.
08-17-2015 02:35 PM
FordService
Quote:
Originally Posted by 12_SESport View Post
Just wanted to update on my experience. My dealer is great first of all as they gave me a free tow and rental.
Anyways, I got the new type clutch a few months ago and a TCM update. Everything was great, until two days ago. I guess another TCM update has come out since the last one I got. While getting an oil change, they did it without my knowledge. I noticed immediately that there was a shudder that was not there before the update. They told me to give it a few days and I did. The check engine light came on the next day and then I got an alert while driving to "Service the transmission now!" on my cluster info center and the car was shifting horrible and the tranny was clunking like crazy. I could barely get the car to a parking before it completely stopped going forward.
Anyways, I called the dealer, and the service advisor told me to call Ford roadside assistance and they would tow it for free. I called and they denied a free tow. I called the dealer and told them what roadside assistance said and the dealer said to call back and tell them its on the dealer. Roadside assistance still denied me, so I ended up footing the bill. The dealer said they would cover though since Ford wouldn't when the work is done.
I got to the dealer and unloaded the car from the tow truck, it reversed fine and then I put it in gear and it would not go forward. Tried manual shifting(sport shift) and even floored the gas pedal, revs stayed below 1000 rpm and the car inched forward. The parking brake was not on and it was in gear, so something was way wrong.
So, my point to all of this is be careful with the newest update. I dont know if the tech applied the update wrong, if it's just bad luck or if it was in fact the update itself that caused it. Either way, I am fairly certain it toasted my transmission, as is the dealer. I will update on Monday once a tech looks into it.
Hi 12_SESport,

Any updates since your dealer visit? I want to check out some options. What's your current mileage?

Meagan
08-17-2015 07:33 AM
mjb457 Will this DCT last 200k? Has anybody broke that mark???????????????????????????????????
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