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Topic Review (Newest First)
04-23-2015 10:13 AM
DougC
Quote:
Originally Posted by PratoN View Post
Here we all were complaining about DCTs and it looks like failed radiators are really going to be the silent killer. haha
Had TWO radiators fail in my 2012 Focus in 52,000 miles. Both failed at the seams. TOTAL crap!
04-22-2015 06:09 PM
FordService
Quote:
Originally Posted by tolber25 View Post
Having the same exact issue on my 2012 and I'm 2 weeks outside of my 3yr warranty period. So it looks like I'm gonna be on the hook to foot the bill for all of the repair costs if it turns out to be the same issue as stated above. Any ideas on how I could get Ford to pay for this?

My car is a 2012 Ford Focus SEL, Automatic, and it has 71K miles on it. I purchased the 36 month/125K miles bumper to bumper warranty when I bought the vehicle but I'm exactly 2 weeks outside of the 36 month period.
Hi tolber25,

Could you please provide some more details on the symptoms of your concern? I recommend heading to your dealer for a diagnosis. Once you do, please let me know.

Quote:
Originally Posted by sailor View Post
Couple unknowns from your post to this 2 yr. old thread.

First, don't know what problem you have ("same problem" doesn't tell much), and you didn't mention what warranty you bought from who or whether you got it new or used.

IF it's a Ford warranty you purchased, there's a possibility of "Good Will" exception being made in your favor when only a short time out of the time span & well under the mileage limit.

You DO need to "roll the dice" and take it to a Dealer for diagnosis/repair, ask them to request an exception, and probably contact Ford yourself.

You can contact Ford through the Customer Service info. in your Owner's manual, or contact them through Meagan, the Ford Rep. who's currently helping out members on this site. It works similarly either way, by getting a regional CSM (customer service manager) to review the situation reported by the Dealer to see if it falls within a category they can help out with.

Aftermarket extended warranty? Much less chance of any exception being made in your favor.
Thanks!

Meagan
04-22-2015 04:39 PM
sailor Couple unknowns from your post to this 2 yr. old thread.

First, don't know what problem you have ("same problem" doesn't tell much), and you didn't mention what warranty you bought from who or whether you got it new or used.

IF it's a Ford warranty you purchased, there's a possibility of "Good Will" exception being made in your favor when only a short time out of the time span & well under the mileage limit.

You DO need to "roll the dice" and take it to a Dealer for diagnosis/repair, ask them to request an exception, and probably contact Ford yourself.

You can contact Ford through the Customer Service info. in your Owner's manual, or contact them through Meagan, the Ford Rep. who's currently helping out members on this site. It works similarly either way, by getting a regional CSM (customer service manager) to review the situation reported by the Dealer to see if it falls within a category they can help out with.

Aftermarket extended warranty? Much less chance of any exception being made in your favor.
04-22-2015 03:30 PM
tolber25
Same Issue On My 2012 & I'm 2wks Out Of My Warranty

Having the same exact issue on my 2012 and I'm 2 weeks outside of my 3yr warranty period. So it looks like I'm gonna be on the hook to foot the bill for all of the repair costs if it turns out to be the same issue as stated above. Any ideas on how I could get Ford to pay for this?

My car is a 2012 Ford Focus SEL, Automatic, and it has 71K miles on it. I purchased the 36 month/125K miles bumper to bumper warranty when I bought the vehicle but I'm exactly 2 weeks outside of the 36 month period.
11-01-2013 05:50 PM
alfack Got it back, last night. So far so good. They said the pressure test showed the radiator leaking!
10-23-2013 10:31 AM
alfack
Quote:
Originally Posted by splicedwdm View Post
Do you have a DCT or manual. Good that they're replacing all that for you - hope it's as good as new.
It's a DTC and thanks!
10-23-2013 09:54 AM
joshuafail
Quote:
Originally Posted by PratoN View Post
Here we all were complaining about DCTs and it looks like failed radiators are really going to be the silent killer. haha
Sneaky little bastards.
10-23-2013 09:29 AM
PratoN Here we all were complaining about DCTs and it looks like failed radiators are really going to be the silent killer. haha
10-23-2013 09:20 AM
splicedwdm
Quote:
Originally Posted by alfack View Post
I took mine in yesterday. They said I needed a new radiator. Also, they noticed my clutch was slipping a little beyond tolerance specs, so they are replacing that, too. At least they gave me a rental car!

Good luck!
Do you have a DCT or manual. Good that they're replacing all that for you - hope it's as good as new.
10-23-2013 09:15 AM
alfack I took mine in yesterday. They said I needed a new radiator. Also, they noticed my clutch was slipping a little beyond tolerance specs, so they are replacing that, too. At least they gave me a rental car!

Good luck!
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