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Topic Review (Newest First)
01-06-2015 01:02 PM
FordService
Quote:
Originally Posted by jchap33 View Post
I have a 2012 Ford Focus. Just before Christmas I had the clutch replaced in Texas due to it failing, it was covered under warranty. On the way home from the dealership I first noticed the power steering slipping for about 0.5-1 second. I just thought it was a glitch due to the transmission having been reprogrammed. It happened about 3 more times that week and then I went out of town for the holidays. After I got back it happened once and was fine for about a week. My wife and I moved back to Phoenix this past weekend (1/3/15) and during the 1100 mile trip it started happening again. This time it was a lot more serious. It was happening for a few seconds at the time. Yesterday it happened for over ten seconds and I got the dreaded beeping of the car and the warning that the "power assist failure service required." Unfortunately my car was under warranty when the transmission was replaced, but the trip back to Phoenix from Dallas put us over the 60,000 mile barrier. Now the car is at the dealership and I'm afraid that I'm going to have to pay for the service required. I can't afford that based on what I've been reading on here. This is looking to be a long day :(
Hi jchap33,

Welcome to the forum.

I'm Meagan, the Customer Service Rep here. Have you heard back from your dealer on this? Please let me know with your updated mileage; I'll see how I can best assist.

Meagan
01-05-2015 10:29 AM
jchap33
Similar Problem

I have a 2012 Ford Focus. Just before Christmas I had the clutch replaced in Texas due to it failing, it was covered under warranty. On the way home from the dealership I first noticed the power steering slipping for about 0.5-1 second. I just thought it was a glitch due to the transmission having been reprogrammed. It happened about 3 more times that week and then I went out of town for the holidays. After I got back it happened once and was fine for about a week. My wife and I moved back to Phoenix this past weekend (1/3/15) and during the 1100 mile trip it started happening again. This time it was a lot more serious. It was happening for a few seconds at the time. Yesterday it happened for over ten seconds and I got the dreaded beeping of the car and the warning that the "power assist failure service required." Unfortunately my car was under warranty when the transmission was replaced, but the trip back to Phoenix from Dallas put us over the 60,000 mile barrier. Now the car is at the dealership and I'm afraid that I'm going to have to pay for the service required. I can't afford that based on what I've been reading on here. This is looking to be a long day :(
12-21-2014 09:14 PM
hansel1992
Quote:
Originally Posted by smakin View Post
The power steering on my 2012 Focus died today. For two months I've been getting increasing number of "Power steering fault - see manual" errors. They went away with a restart. Well... today it wouldn't go away. It dead and sitting at the dealership until back ordered parts come in. $2540 to fix. Plus rental. Plus I'm furious. This car has been nothing but trouble.

I've read about a solution (Reprogram the power steering control module (PSCM) to the latest calibration using IDS release 72.04 and higher or 73.01 and higher. This new calibration is not included in the VCM 2011.5 DVD). Anyone know if it works? I'm not looking forward to shovelling two mortgage payments into this thing.
it wont turn back on i have reprogram mine with ids 93.3A and have not had any luck the EPAS wont activate this car is junk
10-03-2014 11:27 AM
FordService
Quote:
Originally Posted by smakin View Post
The power steering on my 2012 Focus died today. For two months I've been getting increasing number of "Power steering fault - see manual" errors. They went away with a restart. Well... today it wouldn't go away. It dead and sitting at the dealership until back ordered parts come in. $2540 to fix. Plus rental. Plus I'm furious. This car has been nothing but trouble.

I've read about a solution (Reprogram the power steering control module (PSCM) to the latest calibration using IDS release 72.04 and higher or 73.01 and higher. This new calibration is not included in the VCM 2011.5 DVD). Anyone know if it works? I'm not looking forward to shovelling two mortgage payments into this thing.
Can you please let me know your mileage? I want to see how I can best assist.

Meagan
10-03-2014 07:50 AM
coldbear My 14 SE has been a blessing to drive. I've driven people that own high end German cars, can't believe how it feels and drives. Sorry for your unfortunate problem with the electric power steering but that's a fluke. This is my fourth Focus and I will buy another one when used up. I'm thinking seriously of Turbo, to take my German owned friends another giggle ride. jmo.
10-02-2014 08:19 PM
smakin
It died today

The power steering on my 2012 Focus died today. For two months I've been getting increasing number of "Power steering fault - see manual" errors. They went away with a restart. Well... today it wouldn't go away. It dead and sitting at the dealership until back ordered parts come in. $2540 to fix. Plus rental. Plus I'm furious. This car has been nothing but trouble.

I've read about a solution (Reprogram the power steering control module (PSCM) to the latest calibration using IDS release 72.04 and higher or 73.01 and higher. This new calibration is not included in the VCM 2011.5 DVD). Anyone know if it works? I'm not looking forward to shovelling two mortgage payments into this thing.
09-14-2014 06:09 PM
CunFFS13 Next time this happen while you're driving just crash the car and sue Ford
09-12-2014 07:37 PM
stevetimm
Quote:
Originally Posted by BZK6351 View Post
Not sure if it's worth anything but there is an NHTSA Technical Service Bulletin for this problem.

#10039118.
This is not a NHTSA bulletin, investigation, or recall, it's simply acknowledging the TSB that Ford supplied NHTSA. NHTSA site only provides a quick summary of the TSB as follows:

FORD: THERE MAY BE STEERING ASSIST WARNING LIGHTS AS WELL AS WELL AS A STORED TROUBLE CODE. 2012 FOCUS. *RM

So Kent253 is right - not worth much of anything.
09-12-2014 05:53 PM
Kent253
Quote:
Originally Posted by Mk2100 View Post
So I dropped my car at the dealer this morning. And after reading the different experiences of other Ford customers in regards to this issue, I was hoping for a different outcome. It's been about 4 hours AND i asked the service agent for an update, and he replied, we haven't found anything so far. So it looks like I'm going to pay them 150 bucks for them to tell me they can't find the problem and send me on my way with a car I just about lost control of once already. Looking for the silver lining somewhere.
Don't leave with the tail between your legs.
09-12-2014 04:24 PM
Mk2100 So I dropped my car at the dealer this morning. And after reading the different experiences of other Ford customers in regards to this issue, I was hoping for a different outcome. It's been about 4 hours AND i asked the service agent for an update, and he replied, we haven't found anything so far. So it looks like I'm going to pay them 150 bucks for them to tell me they can't find the problem and send me on my way with a car I just about lost control of once already. Looking for the silver lining somewhere.
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