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Thread: Power Steering Failure on brand new 2012 Focus Reply to Thread
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Topic Review (Newest First)
05-04-2015 11:17 AM
FordService
Quote:
Originally Posted by SoCalFF View Post
Don't recall exact mileage but its under 28K
Thanks! I want to check out some additional assistance. Please send me a private message with your VIN, best daytime phone number, full name, and dealer name/location.

Meagan
05-01-2015 03:58 PM
SoCalFF Don't recall exact mileage but its under 28K
05-01-2015 03:51 PM
FordService
Quote:
Originally Posted by SoCalFF View Post
This happened to me again this past Sunday. Same thing driving slow in a parking lot. pulled it over turned car off then back on... all ok afterwards.
So Monday i took it in to Ford. They said they could not duplicate the issue. but updated the software and asked me to bring it back if it did it again. One this the service manager said stuck with me is that he said that my focus was not in the VIN number range to have this issue. So does this mean Ford knows about this ?!?!?!?!
Great name for your Focus! I'm a little early, but May the Fourth be with you!

What's your current mileage?

Meagan
05-01-2015 12:20 PM
SoCalFF This happened to me again this past Sunday. Same thing driving slow in a parking lot. pulled it over turned car off then back on... all ok afterwards.
So Monday i took it in to Ford. They said they could not duplicate the issue. but updated the software and asked me to bring it back if it did it again. One this the service manager said stuck with me is that he said that my focus was not in the VIN number range to have this issue. So does this mean Ford knows about this ?!?!?!?!
04-15-2015 07:31 PM
Kent253
Quote:
Originally Posted by Mk2100 View Post
Hey guys
Just wanted to let everyone know that being contacted by a member of Ford in these forums means absolutely nothing. They putme in contact with someone named amber and someone named Chris who say they are regional managers. But it must be an honorary title because they've done nothing and apparently they are incapable of doing anything that could help. He spoke like he couldn't care less about the issues with the car or the problems with fords parts failing their customers. I asked for the name of his supervisor and he gave me an address to mail a letter to corporate like they don't receive email messages

Come on. My advice is to contact a lawyer because Ford is not going to stand by their vehicles and admit fault. These vehicles are dangerous and you are risking your life.
Bizzare, my regional manager (via Ford Service in a forum) helped me a lot.
04-14-2015 04:07 PM
SoCalFF This Failure just happened to me on Sunday i was in a parking lot looking for a spot to park so fortunately i was only going 10mph. When i saw a spot i noticed the fault on my dash then a few seconds after the steering was gone. i was like steering an old tractor without power steering. i went into the store when i came out i turned on the car and the fault was gone and steering was restored.
Im due for a service so i will have them take a look at it at my local dealer.
03-04-2015 07:33 PM
Mk2100 Hey guys
Just wanted to let everyone know that being contacted by a member of Ford in these forums means absolutely nothing. They putme in contact with someone named amber and someone named Chris who say they are regional managers. But it must be an honorary title because they've done nothing and apparently they are incapable of doing anything that could help. He spoke like he couldn't care less about the issues with the car or the problems with fords parts failing their customers. I asked for the name of his supervisor and he gave me an address to mail a letter to corporate like they don't receive email messages

Come on. My advice is to contact a lawyer because Ford is not going to stand by their vehicles and admit fault. These vehicles are dangerous and you are risking your life.
03-02-2015 08:43 AM
coldbear
Respect?

Think about the court's respect for your insurance payout at the trial. We live in a world of litigation. If you have a wreck in the Focus knowing that it has a steering problem, then through the Courts eyes , you will be the one responsible. Park it and let Ford figure it out.
03-01-2015 02:04 PM
Mk2100
Quote:
Originally Posted by coldbear View Post
Sounds like horseshit to me. I'd park the unit, demand a free ford loaner, and tell FMC to fix it. It's a wreck waiting to happen. It might be my family in the car that you kill. Or simply let FMC buy it back from you. I'd walk before I drove that turd!
That's exactly the point I am at. I've been calm and rational up to this point, simply because I believe in treating people with respect. But that is pretty much out the door. The safety of my family and others is at stake, and ford motor obviously could care less.
03-01-2015 11:45 AM
coldbear
Whaaaat?

Sounds like horseshit to me. I'd park the unit, demand a free ford loaner, and tell FMC to fix it. It's a wreck waiting to happen. It might be my family in the car that you kill. Or simply let FMC buy it back from you. I'd walk before I drove that turd!
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