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Topic Review (Newest First)
Today 10:51 AM
SpaceRabbit
DCT Woes

So those of you who are having problems with your DCT shuttering, bad shifts, shifting hard etc. Is it really intermittent? Some days mine seems just fine, other days it's a dog. Last week I just wanted to take it back but this week it's fine so I know if I took it in they wouldn't even look at it. I'm assuming I just need to wait till it's more consistently bad before I take it in.

Thanks,
BT
Yesterday 04:16 PM
Arco-Zakus
Be careful what you ask for ...

Quote:
Originally Posted by jonreyna View Post
What we need is a recall to make the dealers fix it
If you have a good dealer they should be able to fix a bad DCT without a recall. If not, they will be sure to mess it up just as badly with a recall as without.

The first water cooled VW I bought was a great car, but there was a recall to replace valve stem seals that frequently failed too early. The dealer replaced the seals OK, but put the timing belt back on wrong (off by 1 tooth), returning the car to me barely running. I fixed it myself to avoid having to even look at that dealership again. (Or any others, when I can avoid it.)

Luckily, the dealer where I bought my Focus earlier this year (Livermore Ford) seems much more competent so far. I still plan to do whatever maintenance I can for myself.
Yesterday 03:49 PM
FordService
Quote:
Originally Posted by MSUMark View Post
I have a 2013 Titanium that's had the transmission problem since day one. Every time I take it in I'm told it's normal. When I got the letter about the warranty extension I was told I didn't have a problem unless I saw fluid on the floor of my garage. That's not how I read it. And the dealer (a fairly large one) only had one transmission mechanic and he has a 2 week backlog. That was 6 weeks ago and they haven't called me yet. I've already messaged Meagan.
I see your message and will take a look shortly. :)

Meagan
Yesterday 03:44 PM
jonreyna Didn't see that one.

We all need to at least file a complain with the NHTSA,
------------
http://www.safercar.gov/Vehicle+Owners

http://www-odi.nhtsa.dot.gov/owners/SearchSafetyIssues
Yesterday 03:37 PM
TooOld
Quote:
Originally Posted by jonreyna View Post
What we need is a recall to make the dealers fix it
We had a group, or maybe a few individuals quite a few months back working on getting a NHTSA recall for the cars.

Has anyone heard how they are progressing? Obviously the recall hasn't been administered by NHTSA, but I'm wondering how close the individuals are to getting such.
Yesterday 03:25 PM
jonreyna What we need is a recall to make the dealers fix it
Yesterday 03:20 PM
MSUMark I have a 2013 Titanium that's had the transmission problem since day one. Every time I take it in I'm told it's normal. When I got the letter about the warranty extension I was told I didn't have a problem unless I saw fluid on the floor of my garage. That's not how I read it. And the dealer (a fairly large one) only had one transmission mechanic and he has a 2 week backlog. That was 6 weeks ago and they haven't called me yet. I've already messaged Meagan.
Yesterday 02:19 PM
danbfree
Quote:
Originally Posted by Just Tom View Post
I'm curious to find out what the status is with your Focus. Has the transmission problem been solved? Did you replace the car? What has Ford done to resolve it for you?

I own a 2013 Focus Titanium hatchback. I bought the car in Dec. '12 and I've been having issues since day one. The car has been to the dealer a dozen times and they've replaced several parts along the way, but the issues persist. On the last visit to the dealer Ford upgraded my clutch pack (Rev F) and I'm still having issues with my car shaking violently, shuddering, and lurching forward. COMPLETE FAIL! The car is unsafe to drive. My wife won't drive it and the kids aren't allowed to ride in it either.

So far Ford doesn't seem to care too much about it and my Regional Customer Service Rep, doesn't seem to be doing anything to help. I've been told for all the trouble an inconvenience (since I bought the car Dec. '12) they would be sending me a "Customer Satisfaction Check" as their way of showing appreciation for my business. That was simply offered to me. I didn't even know that Ford offered such a thing. Well....it's been weeks now and that hasn't happened and I doubt that I will ever get it. Finally after nearly two years of severe transmission problems I asked for a buyback. That too is dragging on and so far with zero results. Every time I call I'm told I'll have answer in 2 days, "I'll call you back with an answer". and I'm never called back. Every time I call, I get the same story...waiting on information from the dealer. There's just one piece of information needed...will have an answer in 1-2 days. Then the story repeats. Except when I called recently, she told me, "Okay....I got everything needed. I'm sending it in for review. I'll call you next on Monday...Tuesday at the latest." Needless to say the call never came, so when I called on Wednesday of that week, she completely contradicted herself, by saying that she is still waiting on information from the dealer. When we finally spoke over the phone I pointed out that fact and asked for the real story, she got defensive and blamed the dealer for not providing the information requested. First they have the information and it's being reviewed, then the next moment they're still waiting on information from the dealer before it can even be submitted for review. It's pretty obvious I'm being lied to and they're just stalling for time. Meanwhile, I have a car that's unsafe to operate.

I know that you're pretty fed up with your lemon, so I was hoping to hear that Ford eventually came through and did something to either solve the problem permanently or replace the vehicle. Please update us when you have a chance.
You figure at some point that they should install a brand new, latest parts transmission if everything else has failed... so strange that yours is THAT bad... wow.
Yesterday 10:26 AM
Just Tom
Quote:
Originally Posted by krolholio View Post
Well folks, I am done with this vehicle. Experience at another dealer service center went exactly like the previous. Plenty enough shudder to have to make an appointment, yet it's all "within limits", according to their books. Never mind actually pulling something apart to see if something is wrong. So after time number five of having a dealer look at this, I am finished. Just mentally done with it.

What's ironic is that this time I might have probably been able to live with this problem, but all the dealers seem not to be able to deal with any other issues on the vehicle!! Case in point: rattling of some sort coming from the rear of the vehicle (can't tell whether it's tailgate, wheel well, or underneath) when at speeds exceeding 40-50mph. Dealer said they found my jumper cables were causing this and moved them. On the drive home, guess what? They might have moved the cables, but they sure as hell didn't drive it again.

I'm sick of the dealers apathy in doing any appreciable service. I'm sick of being treated like I don't know what is normal and what isn't. I'm sick of being inconvenienced by having to take my car in again and again....and not having anything done to fix it.

Anyone interested in a '13 Focus SE with 27,600 miles? No? Maybe I can give it back to the dealer and get my downpayment back.
I'm curious to find out what the status is with your Focus. Has the transmission problem been solved? Did you replace the car? What has Ford done to resolve it for you?

I own a 2013 Focus Titanium hatchback. I bought the car in Dec. '12 and I've been having issues since day one. The car has been to the dealer a dozen times and they've replaced several parts along the way, but the issues persist. On the last visit to the dealer Ford upgraded my clutch pack (Rev F) and I'm still having issues with my car shaking violently, shuddering, and lurching forward. COMPLETE FAIL! The car is unsafe to drive. My wife won't drive it and the kids aren't allowed to ride in it either.

So far Ford doesn't seem to care too much about it and my Regional Customer Service Rep, doesn't seem to be doing anything to help. I've been told for all the trouble an inconvenience (since I bought the car Dec. '12) they would be sending me a "Customer Satisfaction Check" as their way of showing appreciation for my business. That was simply offered to me. I didn't even know that Ford offered such a thing. Well....it's been weeks now and that hasn't happened and I doubt that I will ever get it. Finally after nearly two years of severe transmission problems I asked for a buyback. That too is dragging on and so far with zero results. Every time I call I'm told I'll have answer in 2 days, "I'll call you back with an answer". and I'm never called back. Every time I call, I get the same story...waiting on information from the dealer. There's just one piece of information needed...will have an answer in 1-2 days. Then the story repeats. Except when I called recently, she told me, "Okay....I got everything needed. I'm sending it in for review. I'll call you next on Monday...Tuesday at the latest." Needless to say the call never came, so when I called on Wednesday of that week, she completely contradicted herself, by saying that she is still waiting on information from the dealer. When we finally spoke over the phone I pointed out that fact and asked for the real story, she got defensive and blamed the dealer for not providing the information requested. First they have the information and it's being reviewed, then the next moment they're still waiting on information from the dealer before it can even be submitted for review. It's pretty obvious I'm being lied to and they're just stalling for time. Meanwhile, I have a car that's unsafe to operate.

I know that you're pretty fed up with your lemon, so I was hoping to hear that Ford eventually came through and did something to either solve the problem permanently or replace the vehicle. Please update us when you have a chance.
11-17-2014 11:52 AM
FordService
Quote:
Originally Posted by krolholio View Post
dan-
I tried contacting Meagan via PM well in advance of my latest service call with all info that she indicated she needed, but I did not get any response. Consequently, I am sure there was no contact with the service center I took it to. Had I known that there was no contact, I would have shelved the appointment altogether.
Hi krolholio,

I'm so sorry on the delay, I've been backed up in my PM's as I was out of the office twice last week. Were you able to have everything taken care of?

Meagan
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