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Topic Review (Newest First)
02-27-2015 09:54 PM
Sliderturk99
Quote:
Originally Posted by FordService View Post
You're more than welcome! :)

Meagan
As of this post, the only feedback I have received from Ford was a two question survey on behalf of the dealership.

I think tomorrow I'm going to go to the service department and talk with a advisor as today driving home the transmission was giving me a lot of trouble.

At speed the car is fine but the commute home is 10 miles of stop and go. Im really dreading how the car will operate during the summer months under extreme load.

I really wish I didn't lease this car. 20 months and counting
02-19-2015 11:15 AM
FordService
Quote:
Originally Posted by Sliderturk99 View Post
Just wanted to say THANK YOU to Meagan. She has elevated my concern to the service manager.
I'm glad she was able to get back to me very quickly.

When i know more I will keep you posted. So standby to standby.
You're more than welcome! :)

Meagan
02-18-2015 01:23 PM
mr_cassandra
Quote:
Originally Posted by Dumpbuster View Post
I may have noted in a much older post that after being in the auto business for 40 years (my first new car sale was a 1969 VW Beetle for $1,835, full MSRP). I have been a salesman, a used car manager, a new car manager, a general manager and then a large domestic dealer with consistently zone-leading CSI and SSI scores. This Focus was my FIRST new car purchase. Why? A rental '12 Focus in late '11 sold me. I didn't need to own a new car as I had plenty of 'toys' I bought used, but the Focus is a blast.....when the tranny works as it should, not as a service adviser or manager tells me when they say, "Oh, that's normal for that car." I was born at night but not last night.
I don't want to get rid of the car I love to drive (when the tranny is operating properly), I just want a straight answer. "We can fix it," or, "The problem can't be resolved." Ford's service reps on the Forum have been great and I'm waiting for Meagan to respond to my last post. I hope she has good news.
You are dead on, when the tranny is running right it was the quickest economy car I ever drove.
02-18-2015 12:50 PM
Sliderturk99 Just wanted to say THANK YOU to Meagan. She has elevated my concern to the service manager.
I'm glad she was able to get back to me very quickly.

When i know more I will keep you posted. So standby to standby.
02-16-2015 11:38 AM
FordService
Quote:
Originally Posted by Dumpbuster View Post
March 2014 was the last major 'fix'. New clutches(?). Provided rental car. Very intermittent stuttering toward the end of 2014 but now pronounced for longer periods of time before shifting normally for short periods.
3K o/c w/filter, 6K rotations and immaculately maintained.
Quote:
Originally Posted by Dumpbuster View Post
...Ford's service reps on the Forum have been great and I'm waiting for Meagan to respond to my last post. I hope she has good news.
Thanks! I can check out some additional assistance, but I need you to head to your dealer for a more recent diagnosis, first. My contacts work directly with the dealer and they both need to have the most up-to-date information available to them before I can send this up the chain.

Once you have an appointment set up, please PM me your VIN, mileage, best daytime phone number, full name, and dealer name/location.

Quote:
Originally Posted by Sliderturk99 View Post
2013 with 19000 on the ODO

I brought in my car for the transmission "fix" 2000 miles ago. The "fix" seemed to work for a little bit however I've noticed it slowly going back to the way it was before the fix. I brought it to my local dealership and they said the car was "operating" within normal parameters. It still shakes/jerks during heavy stop and go traffic (which is everyday on Long Island).

While I don't blame the dealership as they are only following what Ford tells them. The fact that my service advisor told me "we'll try to fix it" didn't exude confidence when dropped it off the 2nd time. It's disappointing to know that this is how the car is suppose to drive.

I'm glad this is only a lease and I have 20 more months to go.
I miss Long Island.

I want to look into this further. Please send me a private message with the info requested above, and I'll get right on this.

Meagan
02-16-2015 10:15 AM
Sliderturk99
Quote:
Originally Posted by sailor View Post
Not to make excuses for it, but have you checked out some of this info./hints for driving:http://www.focusfanatics.com/forum/showthread.php?t=415994

Seems to help many live with it, I was reminded of this by another post tonight that I'll add a link to here. http://www.focusfanatics.com/forum/showthread.php?t=535234

Your regular driving area is one of the hardest possible on it - tough stop & go traffic with wildly variable speeds.
I try as best i can to maintain a steady speed in traffic. However i don't' always have this luxury.
02-16-2015 09:16 AM
Dumpbuster I may have noted in a much older post that after being in the auto business for 40 years (my first new car sale was a 1969 VW Beetle for $1,835, full MSRP). I have been a salesman, a used car manager, a new car manager, a general manager and then a large domestic dealer with consistently zone-leading CSI and SSI scores. This Focus was my FIRST new car purchase. Why? A rental '12 Focus in late '11 sold me. I didn't need to own a new car as I had plenty of 'toys' I bought used, but the Focus is a blast.....when the tranny works as it should, not as a service adviser or manager tells me when they say, "Oh, that's normal for that car." I was born at night but not last night.
I don't want to get rid of the car I love to drive (when the tranny is operating properly), I just want a straight answer. "We can fix it," or, "The problem can't be resolved." Ford's service reps on the Forum have been great and I'm waiting for Meagan to respond to my last post. I hope she has good news.
02-16-2015 01:13 AM
sailor Not to make excuses for it, but have you checked out some of this info./hints for driving:http://www.focusfanatics.com/forum/showthread.php?t=415994

Seems to help many live with it, I was reminded of this by another post tonight that I'll add a link to here. http://www.focusfanatics.com/forum/showthread.php?t=535234

Your regular driving area is one of the hardest possible on it - tough stop & go traffic with wildly variable speeds.
02-15-2015 10:39 PM
Sliderturk99 2013 with 19000 on the ODO

I brought in my car for the transmission "fix" 2000 miles ago. The "fix" seemed to work for a little bit however I've noticed it slowly going back to the way it was before the fix. I brought it to my local dealership and they said the car was "operating" within normal parameters. It still shakes/jerks during heavy stop and go traffic (which is everyday on Long Island).

While I don't blame the dealership as they are only following what Ford tells them. The fact that my service advisor told me "we'll try to fix it" didn't exude confidence when dropped it off the 2nd time. It's disappointing to know that this is how the car is suppose to drive.

I'm glad this is only a lease and I have 20 more months to go.
02-13-2015 03:44 PM
Dumpbuster
Quote:
Originally Posted by FordService View Post
When was your most recent trip to the dealer for this?

Meagan
March 2014 was the last major 'fix'. New clutches(?). Provided rental car. Very intermittent stuttering toward the end of 2014 but now pronounced for longer periods of time before shifting normally for short periods.
3K o/c w/filter, 6K rotations and immaculately maintained.
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