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Topic Review (Newest First)
09-08-2016 02:20 PM
KudzuChris
Quote:
Originally Posted by sailor View Post
The only solution is to remove power steering from all cars. They ALL can fail if equipped with any version so if it's that much of a concern you need to find a car without it or one that can be converted to operate without power assist. Conversions won't be easy to park as they weren't designed for such use from the start, but you'll never be surprised by P/S loss.

The fancy electronic systems are now becoming common for fuel savings and the addition of extra features, one of the first steps to self driving cars.

Safety wise they can also have an advantage in NOT giving up if the engine quits, so there's a partial balance there of advantage/disadvantage.

The largest complaint is actually the expense, now that they've been out a while you now have the same option as older systems of sourcing aftermarket parts/rebuilt parts instead of paying Dealer cost for OEM new. Still more expensive than the cheapest older versions, more included in the same part now (no separate pump/reservoir/lines etc. for possible repair).

I prefer the older mechanical/hydraulic systems by habit, not liking many electronic aids. Still know it's one tossed serpentine belt or an engine stall away from no power steering at all, even if nothing more serious gives up.

Potential longevity of the new system is an unknown, noticed one posting today with his first mechanical problem (not steering) at 162,000 miles.
The cost is definitely the major thing, and as evidenced by this thread, the longevity of the power steering module on the MK 3 is a huge question mark. I agree that the biggest complaint, like you said, is cost. But also there's the lack of warning by Ford that this is an issue to be aware of and to look out for. Not that I expect most any company out there to own up to a mistake.

Any and every product can fail, I have no misgivings about that. But combined with the other problems that have popped up, and the number of complaints put forth by others, it's hard for me to have faith in this car.

My steering module went out on a 2012 that's at 68,000. I was told by Ford that the new one is guaranteed for two years. Planning on getting rid of this car within that timeframe.

That being said, I have a coworker, who's only had the TCM fix. That's been about the extent of his problems. He's got a '12 also with many more miles on it.
09-01-2016 06:09 PM
sailor
Quote:
Originally Posted by KudzuChris View Post
Geez, that's terrible. This is a problem that could people's health and lives at risk. It makes you wonder what it's going to take to wake them up. I tried really hard to like this car, and there is a lot to like about it. But I'm done dealing with all these issues. It's not worth worrying about safety.
The only solution is to remove power steering from all cars. They ALL can fail if equipped with any version so if it's that much of a concern you need to find a car without it or one that can be converted to operate without power assist. Conversions won't be easy to park as they weren't designed for such use from the start, but you'll never be surprised by P/S loss.

The fancy electronic systems are now becoming common for fuel savings and the addition of extra features, one of the first steps to self driving cars.

Safety wise they can also have an advantage in NOT giving up if the engine quits, so there's a partial balance there of advantage/disadvantage.

The largest complaint is actually the expense, now that they've been out a while you now have the same option as older systems of sourcing aftermarket parts/rebuilt parts instead of paying Dealer cost for OEM new. Still more expensive than the cheapest older versions, more included in the same part now (no separate pump/reservoir/lines etc. for possible repair).

I prefer the older mechanical/hydraulic systems by habit, not liking many electronic aids. Still know it's one tossed serpentine belt or an engine stall away from no power steering at all, even if nothing more serious gives up.

Potential longevity of the new system is an unknown, noticed one posting today with his first mechanical problem (not steering) at 162,000 miles.
09-01-2016 05:46 PM
KudzuChris
Quote:
Originally Posted by crawl234 View Post
I had the same issue, warning steering assist failure. Pull the car over, turn the car off open the door to make sure that it completely turned off. It worked about 15 times over the years, and I work 6 days a week, so I did not have time to deal with the dealership . The power steering finally went out completely. I take it to ford, they told me there was nothing they could do because my extended warranty ran out at 100,000 miles. I had just gotten to 130,000 miles and had been fighting the car the whole time. So, they called me said it would be $1600 for just the part and that there was only one available in the us, so it would take some time to get the part in. I was not offered a rental, because none were available. Thanks to all my friends, I was able to get a ride to work and then back to the dealership. When the service manager called, and asked me what to do with my car, I told him to put it in the parking lot and that I would pick it up later. I was told that it was hard to steer the car, my only reply was that I'll pick it up later. I found the unable part online for $100 and installed it myself on the ground in my garage on a 100 degree day. It took me 9 hours because I'm not a Ford mechanic, but it is working better than day I purchased the car, I can turn it with my pinkie finger while stoped. I am so disappointed by Ford, shame on you. Your sales guys even tried to sell me another one while I was there, said I could trade it in on an new one. I just left.
I'm also out of NC. I see you've got a Mazda 3. Was my first choice, when I was car shopping a year and a half ago but I thought I got a better value out of my Focus. Boy, was I wrong. I imagine you've had less issues with your Mazda?
09-01-2016 05:42 PM
KudzuChris
Ford needs to wake up

Quote:
Originally Posted by Woodster View Post
No resolution whatsoever. Ford is oblivious to its most dangerous problems. Paid $1700 to have them put the same POS part back in my car. NOT AWESOME.
Geez, that's terrible. This is a problem that could people's health and lives at risk. It makes you wonder what it's going to take to wake them up. I tried really hard to like this car, and there is a lot to like about it. But I'm done dealing with all these issues. It's not worth worrying about safety.

Quote:
Originally Posted by boudreaux View Post
Just to update folks I ended up having to get Ford replace the the whole thing. It was about $1900 total. Ford didn't seem to care about it. Said "It's out of warranty at 46k miles" end of story.

It's obviously a bad design, who makes something that you have to replace the entire system on instead of just fixing the one bad thing (which I think is just a position sensor issue on the power steering anyhow).

So in summary, if you think the Ford Service contact on here is of any help, it's just delaying your issue and wasting more of your time to make you even more angry with Ford.

They were of no help to me. They wouldn't even return my calls. I just dealt directly with the dealer. I got a follow up call from national Ford service after the fact asking if my problem had been handled...

I'm a 3 Ford vehicle owner (and a Ford tractor) and they couldn't have cared any less. I called the national rep twice leaving voicemail and they never followed up.
Really? At 46k, and they wouldn't do anything? Ridiculous. I bought my 2012 1.5 years ago Used. I had all the issues with the TCM that everyone's had. Had that repaired, and now this. Like I said above, I wanted to support Ford and like this car, but I'm getting out. Don't want to deal with these issues anymore. Between the three of us on this page alone, we've got a 2012, 2013, and 2014 all with the same issues. Ford obviously can't or doesn't care to fix the problem.
09-01-2016 03:56 PM
boudreaux
Quote:
Originally Posted by FordService View Post
Hi boudreaux,

When was your most recent dealer visit? If you decide to have this repair completed at a Ford Dealer, please send me a private message with your VIN, best daytime phone number, full name, and dealer info. I'll be happy to check out some options.

Meagan
Just to update folks I ended up having to get Ford replace the the whole thing. It was about $1900 total. Ford didn't seem to care about it. Said "It's out of warranty at 46k miles" end of story.

It's obviously a bad design, who makes something that you have to replace the entire system on instead of just fixing the one bad thing (which I think is just a position sensor issue on the power steering anyhow).

So in summary, if you think the Ford Service contact on here is of any help, it's just delaying your issue and wasting more of your time to make you even more angry with Ford.

They were of no help to me. They wouldn't even return my calls. I just dealt directly with the dealer. I got a follow up call from national Ford service after the fact asking if my problem had been handled...

I'm a 3 Ford vehicle owner (and a Ford tractor) and they couldn't have cared any less. I called the national rep twice leaving voicemail and they never followed up.
09-01-2016 03:44 PM
Woodster
Frustrating that FORD will not help

No resolution whatsoever. Ford is oblivious to its most dangerous problems. Paid $1700 to have them put the same POS part back in my car. NOT AWESOME.
09-01-2016 03:09 PM
KudzuChris
This is so dangerous...

Quote:
Originally Posted by Woodster View Post
I am extremely pissed and dissatisfied with FORD's response to my problem and unwillingness to take responsibility for INFERIOR product. Had the catastrophic steering failure happened to an inexperienced or weak driver, it would have caused an accident in my car. The diagnosis and fix is to replace the rack and pinion steering rack that includes the electric assist steering box. Cost to me @ 59,040 miles. $1700 !!!
NOT ACCEPTABLE. My Ford Claim number is #9678282. The Ford Service Rep I talked to @ 1-800-392-3673 was SHANNON. She said the FORD was unwilling to cover any of it. Total Bullxxxt!!
This just happened to me. I can't even believe it. This is so ridiculously dangerous for me and any of my passengers, let alone anyone else on the road.

First, I called Ford due to the "Hill Start Assist" and "Airbag" lights coming on in my car, and they said it's probably just a computer glitch. They told me that I probably didn't have to come in if they went off. Well they went off and I didn't go in. Two days later, I get the same problem that you have, with the car being nearly unresponsive. Low mileage at 68,000 as well.

They're now quoting me for close to $2500, this is close to 1/4 of what I paid for the whole car!? How did no one see this issue after having the TCM issues and multiple repairs? I had the wide-spread issue fixed a few months ago and no one caught this other problem?

Did you have any kind of luck or resolution with your problem?
06-23-2016 04:03 PM
Woodster
Is the Ford Replacement part same as before ?

Quote:
Originally Posted by FordService View Post
Hi boudreaux,

When was your most recent dealer visit? If you decide to have this repair completed at a Ford Dealer, please send me a private message with your VIN, best daytime phone number, full name, and dealer info. I'll be happy to check out some options.

Meagan
Is the FORD steering rack the exact same as that it came from originally ?
In other words can I expect to spend a couple grand every few years ?
06-22-2016 08:39 PM
crawl234 I had the same issue, warning steering assist failure. Pull the car over, turn the car off open the door to make sure that it completely turned off. It worked about 15 times over the years, and I work 6 days a week, so I did not have time to deal with the dealership . The power steering finally went out completely. I take it to ford, they told me there was nothing they could do because my extended warranty ran out at 100,000 miles. I had just gotten to 130,000 miles and had been fighting the car the whole time. So, they called me said it would be $1600 for just the part and that there was only one available in the us, so it would take some time to get the part in. I was not offered a rental, because none were available. Thanks to all my friends, I was able to get a ride to work and then back to the dealership. When the service manager called, and asked me what to do with my car, I told him to put it in the parking lot and that I would pick it up later. I was told that it was hard to steer the car, my only reply was that I'll pick it up later. I found the unable part online for $100 and installed it myself on the ground in my garage on a 100 degree day. It took me 9 hours because I'm not a Ford mechanic, but it is working better than day I purchased the car, I can turn it with my pinkie finger while stoped. I am so disappointed by Ford, shame on you. Your sales guys even tried to sell me another one while I was there, said I could trade it in on an new one. I just left.
06-10-2016 12:19 PM
boudreaux I went to the dealer Yesterday. I sent you a PM.
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