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Topic Review (Newest First)
03-04-2015 07:33 PM
Mk2100 Hey guys
Just wanted to let everyone know that being contacted by a member of Ford in these forums means absolutely nothing. They putme in contact with someone named amber and someone named Chris who say they are regional managers. But it must be an honorary title because they've done nothing and apparently they are incapable of doing anything that could help. He spoke like he couldn't care less about the issues with the car or the problems with fords parts failing their customers. I asked for the name of his supervisor and he gave me an address to mail a letter to corporate like they don't receive email messages

Come on. My advice is to contact a lawyer because Ford is not going to stand by their vehicles and admit fault. These vehicles are dangerous and you are risking your life.
03-02-2015 08:43 AM
coldbear
Respect?

Think about the court's respect for your insurance payout at the trial. We live in a world of litigation. If you have a wreck in the Focus knowing that it has a steering problem, then through the Courts eyes , you will be the one responsible. Park it and let Ford figure it out.
03-01-2015 02:04 PM
Mk2100
Quote:
Originally Posted by coldbear View Post
Sounds like horseshit to me. I'd park the unit, demand a free ford loaner, and tell FMC to fix it. It's a wreck waiting to happen. It might be my family in the car that you kill. Or simply let FMC buy it back from you. I'd walk before I drove that turd!
That's exactly the point I am at. I've been calm and rational up to this point, simply because I believe in treating people with respect. But that is pretty much out the door. The safety of my family and others is at stake, and ford motor obviously could care less.
03-01-2015 11:45 AM
coldbear
Whaaaat?

Sounds like horseshit to me. I'd park the unit, demand a free ford loaner, and tell FMC to fix it. It's a wreck waiting to happen. It might be my family in the car that you kill. Or simply let FMC buy it back from you. I'd walk before I drove that turd!
03-01-2015 09:43 AM
Mk2100
Quote:
Originally Posted by coldbear View Post
What are the habits of the PS troubles? Are you losing steering control of the vehicle or is the PS problem locking up? I drive a 13 SE. I'd like to know a little more of the puzzle?
I'd be driving along with normal steering , the power steering fault message appears on screen and within 5 seconds the power steering in the car is gone. Now I'm old enough to have driven a vehicle with manual steering. And this is far worse. You have to exert so much force to execute any sort of turn, or anything. Thankfully when it has occurred I was in a position to maneuver safely off the freeway or off the road. But, that is partly due to the fact that after it happened the first few times I changed my driving habits. You'll find me in the slow lane most days, or avoiding the highway all together. I've gone to taking back roads to try and get around, because if I need to stop the car and try and reset the issue I can. But now the fault message is solid, so I was avoiding driving the vehicle at all.
03-01-2015 05:37 AM
coldbear
?????

What are the habits of the PS troubles? Are you losing steering control of the vehicle or is the PS problem locking up? I drive a 13 SE. I'd like to know a little more of the puzzle?
02-28-2015 04:36 PM
Mk2100 Hey guys, just wanted to update everyone on my situation. I took it into my local ford dealer to have a diagnosis and estimate done. All totaled the item is going to cost $2300 to fix. I spoke with the service rep when I dropped it off, who actually drove the car into the service bay, and of course his comment was, let me guess power steering issues? He must be psychic. When he called to let me know about the estimate, he told me this item was only covered by warranty if the vehicle was under 36k miles.

What type of bull is that? So now i left a message with the regional manager handling this issue and I suppose since it's the weekend I won't hear back from until Monday. But I seriously think it's time to contact a lawyer. I've looked this item up repeatedly on the Internet and it's happened way to much, and Ford just does not care. So I went to the dealer, paid another $150 for them to basically do nothing, oh I'm sorry they diagnosed an issue that they know is a problem and still charged me $150. When the tech brought my car out I asked him what he thought about driving my car, he said it was interesting.

I'm telling you, ford knows this is dangerous and they don't give f#%^
02-18-2015 10:28 AM
FordService
Quote:
Originally Posted by Mk2100 View Post
Looks like the power steering fault is back with a vengeance on my 2012 Ford Focus. It's a shame because I've gotten so accustomed to it happening it's gotten to be like a normal occurrence, and that's just ridiculous. It happened again while driving about 70 mph on the highway the other, thankfully, I was able to pull over to off, and after turning the car off and restarting, the fault disappeared.

Then on Saturday while running morning errands, it happened again. I was able thankfully to pull off to a side street. I turned the car off and restarted, and lo and behold, the problem did not correct itself. The car is now sitting in my driveway, a useless piece of junk, that is un-driveable.

UNACCEPTABLE
I got your message, and I'm looking into this.

Meagan
02-17-2015 10:53 AM
Mk2100 Looks like the power steering fault is back with a vengeance on my 2012 Ford Focus. It's a shame because I've gotten so accustomed to it happening it's gotten to be like a normal occurrence, and that's just ridiculous. It happened again while driving about 70 mph on the highway the other, thankfully, I was able to pull over to off, and after turning the car off and restarting, the fault disappeared.

Then on Saturday while running morning errands, it happened again. I was able thankfully to pull off to a side street. I turned the car off and restarted, and lo and behold, the problem did not correct itself. The car is now sitting in my driveway, a useless piece of junk, that is un-driveable.

UNACCEPTABLE
01-06-2015 12:02 PM
FordService
Quote:
Originally Posted by jchap33 View Post
I have a 2012 Ford Focus. Just before Christmas I had the clutch replaced in Texas due to it failing, it was covered under warranty. On the way home from the dealership I first noticed the power steering slipping for about 0.5-1 second. I just thought it was a glitch due to the transmission having been reprogrammed. It happened about 3 more times that week and then I went out of town for the holidays. After I got back it happened once and was fine for about a week. My wife and I moved back to Phoenix this past weekend (1/3/15) and during the 1100 mile trip it started happening again. This time it was a lot more serious. It was happening for a few seconds at the time. Yesterday it happened for over ten seconds and I got the dreaded beeping of the car and the warning that the "power assist failure service required." Unfortunately my car was under warranty when the transmission was replaced, but the trip back to Phoenix from Dallas put us over the 60,000 mile barrier. Now the car is at the dealership and I'm afraid that I'm going to have to pay for the service required. I can't afford that based on what I've been reading on here. This is looking to be a long day :(
Hi jchap33,

Welcome to the forum.

I'm Meagan, the Customer Service Rep here. Have you heard back from your dealer on this? Please let me know with your updated mileage; I'll see how I can best assist.

Meagan
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