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Topic Review (Newest First)
Yesterday 12:10 AM
Stacybolin I hope this goes on thread. I own a 2012 Ford Focus Hatchback. I have numerous problems with this vehicle. Purchase in 2013. Transmission issues yes! Check 3 times at dealership while my warranty was in place. A/C compressor went out first that was $700 my warranty was up. Meanwhile I get a letter from Ford stating there extending warranty to check transmission issues. Transmission module was replaced. My opinion it's still not fixed. Few weeks after module was replaced I get a light on dash that reads Power Steering Malfunction Assit see manual. This has come on several times. Last time was Wednesday 11/25 I pulled out of apartment complex and steering went out. I'm unable to drive at this time light will not go away like it did before. I'm beside myself, single 2 kids and now no car. Ford dealership is going to charge me $200 to just diagnose. It's around the same price to tow into dealership.. I had to rent a vehicle for 4 days to get around on holiday weekend. Somethings gotta give with Ford. I was sold a lemon and now I'm paying for a vehicle I can not drive. And the way it looks from this thread it's about $2000 to fix steering issue. Ugh! Unreal!
09-14-2015 04:11 PM
Gi_Jo_Nathan If you're over 3 years than you technically aren't under warranty. So the $100 deductable would be for your extended warranty.
09-14-2015 03:30 PM
SoCalFF it only cost me $100 deductible but my car only had 31k Miles so still under warranty.
09-10-2015 09:42 PM
erin.welsh So how much have you been charged when dealing with this issue. My car is at the dealer right now with the same issue. My boyfriend drove it to the dealership for me. Of course my warrant already expired
08-18-2015 05:03 PM
SoCalFF Don't mean to stir the pot here but...

this failure happened to me again for the 4th time.

On Sunday the 9th my car had the steering assist failure this time i was going about 45mph. Just after making a left turn it failed i had to pull over turn off the car then restart the car and all was ok. the next morning at 7am i took it in to my same Ford dealership i had taken it to 3 other times. i was going to be out of town for the week so i told the Service writer to keep it all week and FIX it. I found out that the dealer replaced the steering rack. i was charged a $100 deductible i don't mind paying that as long as that is the FIX.
Anyone else have the steering rack replaced to fix this issue???
I love my Focus Ti but this is getting ridiculous and i don't feel as "safe" as i used to in. i used to like going on twisty drives now i don't, what if it fails on a turn????
I really hope this was the fix.
08-09-2015 02:09 AM
sailor Sorry Sir, I wish I could.

Also wish these cars hadn't had so many issues, and that there was currently more which could be done for those with issues like yours.

Do hope you were able to reach out through other avenues to make your situation known. Without good information on the frequency and type of troubles little can be done to find solutions.

Meagan & the other reps. who check in here are limited in what they can do. Beyond an apology for your troubles, most of their contacts for help don't apply here, though the CSM level of customer assistance will have the latest info. on warranty coverage available beyond the existing book level if any.
08-08-2015 10:40 PM
Mrlandy OK Thanks,

I'll wait for a response from Ford, I've reached out in all forms of communication. I'm sure I won't hear back. No need to respond anymore Sailor unless you can get Ford go reach out.
08-08-2015 06:37 PM
sailor You funny, don't want to chat - just want to blog.

What avenue of communication do you expect?

AFAIK Ford has no knowledge of your issue at all, from what you've mentioned here. Media reps that cover this & other sites work Mon-Fri, and your initial comment Thurs. didn't list anything they could help with - if seen then it would be one to wait for more information before acting.

Unless you called/messaged someone other than the Dealer, you - the dealer - and Zurich are the only ones who know about it for sure.

Dangerous product? Yup, that's true - every car is a dangerous product.

Setting aside the fact that your main concern seems financial - Ford isn't covering it so you're out $100 deductible - let's assume you paid the entire bill.

What price is reasonable for reliability, and what frequency of failure is acceptable?

For the second question, NHTSA decided 1 in a thousand (.1%) reported was too much for loss of power steering in the larger cars you mentioned. Don't have the Focus numbers from them, apparently it's been enough less than that for no action to date.

For the extreme example of the cost of reliability, an equivalent aircraft (4 place basic performance) like the Cessna 172 is currently around $300k new. Knock it down for mass production at automotive levels, a generous estimate might be $150k.

Then to maintain that reliability they've got required annual teardown inspections, maximum TBOH (time before overhaul) for the engine and other parts as applicable, and a ppwk. machine to track parts, repairs, required updates, etc..

And all that is on a mechanical package that hasn't changed noticeably since first built in the 50's.

Now you might see more of my earlier comment on "where do you draw the line?" Most safety money for a LONG time has been spent on crash result mitigation, not crash prevention - both for the individual car and the Hwy's they drive on. The only prevention items I can think of for a long time are the TPMS requirement for cars, rumble strips for hwy's.

So, how much more are you willing to spend on reliability?

Even 1% would be a "wash" in this case vs. the cost of repair, but it might be worth it vs. the scare of dealing with the failure. To make a real difference in reliability I'd expect a much higher bill. Reliability in general, with extended lifetimes for vehicles, has improved already to the point that it might take 25-50% more total before a significant difference is seen.

Could get that improvement much cheaper, fuel economy/emissions requirements have been the driving force behind rushing new tech. to market. Sticking with only this car, the transmission & steering issues are an example of new tech. not up to the level of reliability desired.

The other extreme for cheap before anything else was the Tata from India. Two doors, no rear hatch/trunk, got an early rep. as a "zippo" for catching on fire and it's too hazardous to be allowed in any "developed" nation with safety requirements.

Safety still ends up as an economic decision. Reminds me of the old Bell Helmet ads - $5 head?, $5 helmet.
08-08-2015 12:03 PM
Mrlandy I haven heard from Ford at all, on every avenue of communication. Ford is sending a clear message with their silence. They value money over customers and their safety. I guess we'll have to wait until a fatality (luckily it wasn't me, but could have been) until they take action. Common sense dictates that the company that sells a dangerous product and will not stand behind their customers senda a clear message to all current and future customers. Thanks for the help Ford. I will never buy another Ford product again and hopefully other people reading this will understand my frustration and learn from this. Listen now or my current situation will be your destiny.

Ford simply needed to acknowledge their customers or to reach out, even a simple apology, but even the biggest most successful farmers don't thank their herd for making them successful. Ford's new business model is to trick customers into thinking they are buying a safe, covered product from a family oriented company. Buyers beware!
08-08-2015 06:29 AM
Focus On Me
Originally Posted by sailor View Post
BTW - it would be easy to agree that anything "safety related" ought to be warrantied, but where do you draw the lines? Recalls are good for obvious issues, but they need to have a solid fix preventing the issue or they're useless. A little jaded currently as the "safety" buzzword is now being used for EVERY failure, one example was a lady incensed about a failure to start immediately - she claimed the area where she stopped at a Mini-mart was potentially hazardous and she was scared she'd be stuck there with her kids.
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