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Topic Review (Newest First)
Yesterday 03:27 PM
MabelMobile
2012 Focus Power Steering Failure

Hi all,
On July 1st a few days ago my 2012 Ford Focus SE had no power steering when I started it. I had my 23 month old daughter in her car seat in back, and found that I had a hard time turning the wheel while backing out.

After getting home I looked up issues other Ford Focus 2012 owners are having with power steering and came across a lot of complaints, a lawsuit in California that was dismissed, and a lot of detailed descriptions of what is causing the problem. This article issued by Ford seems to match up with what I think the problem is:
"Ford says an intermittent electrical connection can cause the power steering to stop. That sends the steering into manual mode, making the vehicles harder to control. The company says it knows of four crashes due to the problem but no injuries.
Dealers will either update power steering control software or replace the steering gear depending on the problem with individual vehicles. A new steering gear eliminates the electrical issue."

This quote was part of a statement issued about recalls for certain Ford Flex and Taurus vehicles, as well as the Lincoln MKS and MKT from the 2011 through 2013 model years. Also covered are the Ford Fusion and Lincoln MKZ from 2011 through 2012 and some 2011 Mercury Milans.

I called the SanTan Ford Dealership to ask what they could do to help me, and the customer service rep said to bring it in and they would charge me a $99 fee just to look at it. I asked the rep that in light of there being so many complaints with the 2012 Focus power steering, and that my car matched up with the symptoms that these other cars are having if he could consider fixing the issue without charging me for it. The rep said that I'm out of warranty, and I'd have to pay for whatever the issue is.

MY car has 65,500 miles on it now and is 3 years old, but the power steering seems to be a fairly well known issue and I don't feel I'm to blame for it malfunctioning. I also take care of my focus, and have already had issues with the transmission. The combination of whatever Berge Ford and Santan Ford did seems to have fixed it, but I've lost confidence in Ford and their ability to produce cars that are safe. I don't want to involve lawyers and I'm going to try taking it to another dealer to have them look at it, but I have very little hope of this being resolved fairly.

Any ideas on how I should approach this, or what options I have now that my car is out of warranty besides the 100,000 mile warranty extension for the transmission?
TIA.
06-09-2015 03:53 PM
coldbear
Service Writers

If that is true what FMC is telling about the 1700.00, I say try another agent for a shout out. I would think FMC would want to keep you happy. Or if nothing else works, buy a couple dozen lemons and string tie them to all the sheet metal on you car . Place the " Lemon'd " unit as close to the Dealership as possible with legality and write their name in bold letters ," Buy your next Ford from @#$%^%$#@ Dealership ". It sure worked for me. Only took me twenty mins. and a cup of coffee " What can we do for you to get it out of sight"? Twelves were the first yr. for electric steering. I'm sure that would be taken seriously with a judge. No more rant.
06-09-2015 03:18 PM
coolcan
Pissed

I have a 2012 Focus four door three years old now....75,000 miles....my power steeringe also went out took it to the dealership with the power steering failure.....couple hrs later they want 1,700 to replace what they called power steering gear box....warranty has expired at 60,000...I was ready for a bill but dang.....not 1,700 I feel like its my new car still because I have taken such good care of it....I did find there is a class action law suit with this problem I will be joining because it may be become a recall and I will get my money back.....I was scheduled just a couple days to have the recall on the shake it does when I take off...they said to reschedule that when the gear box gets done....my car I thought was nice is now a paper weight in front of my house and still have a couple years to pay on it....then last night they called me if I would like to trade it in......I told them no more Fords......after oil changes, new tires, all the things you to do to prevent break downs you get a gear box with only 75,000 the breaks and they want 1,700....if you buy a ford I suggest the extended warranty or don't buy one...
05-04-2015 11:17 AM
FordService
Quote:
Originally Posted by SoCalFF View Post
Don't recall exact mileage but its under 28K
Thanks! I want to check out some additional assistance. Please send me a private message with your VIN, best daytime phone number, full name, and dealer name/location.

Meagan
05-01-2015 03:58 PM
SoCalFF Don't recall exact mileage but its under 28K
05-01-2015 03:51 PM
FordService
Quote:
Originally Posted by SoCalFF View Post
This happened to me again this past Sunday. Same thing driving slow in a parking lot. pulled it over turned car off then back on... all ok afterwards.
So Monday i took it in to Ford. They said they could not duplicate the issue. but updated the software and asked me to bring it back if it did it again. One this the service manager said stuck with me is that he said that my focus was not in the VIN number range to have this issue. So does this mean Ford knows about this ?!?!?!?!
Great name for your Focus! I'm a little early, but May the Fourth be with you!

What's your current mileage?

Meagan
05-01-2015 12:20 PM
SoCalFF This happened to me again this past Sunday. Same thing driving slow in a parking lot. pulled it over turned car off then back on... all ok afterwards.
So Monday i took it in to Ford. They said they could not duplicate the issue. but updated the software and asked me to bring it back if it did it again. One this the service manager said stuck with me is that he said that my focus was not in the VIN number range to have this issue. So does this mean Ford knows about this ?!?!?!?!
04-15-2015 07:31 PM
Kent253
Quote:
Originally Posted by Mk2100 View Post
Hey guys
Just wanted to let everyone know that being contacted by a member of Ford in these forums means absolutely nothing. They putme in contact with someone named amber and someone named Chris who say they are regional managers. But it must be an honorary title because they've done nothing and apparently they are incapable of doing anything that could help. He spoke like he couldn't care less about the issues with the car or the problems with fords parts failing their customers. I asked for the name of his supervisor and he gave me an address to mail a letter to corporate like they don't receive email messages

Come on. My advice is to contact a lawyer because Ford is not going to stand by their vehicles and admit fault. These vehicles are dangerous and you are risking your life.
Bizzare, my regional manager (via Ford Service in a forum) helped me a lot.
04-14-2015 04:07 PM
SoCalFF This Failure just happened to me on Sunday i was in a parking lot looking for a spot to park so fortunately i was only going 10mph. When i saw a spot i noticed the fault on my dash then a few seconds after the steering was gone. i was like steering an old tractor without power steering. i went into the store when i came out i turned on the car and the fault was gone and steering was restored.
Im due for a service so i will have them take a look at it at my local dealer.
03-04-2015 07:33 PM
Mk2100 Hey guys
Just wanted to let everyone know that being contacted by a member of Ford in these forums means absolutely nothing. They putme in contact with someone named amber and someone named Chris who say they are regional managers. But it must be an honorary title because they've done nothing and apparently they are incapable of doing anything that could help. He spoke like he couldn't care less about the issues with the car or the problems with fords parts failing their customers. I asked for the name of his supervisor and he gave me an address to mail a letter to corporate like they don't receive email messages

Come on. My advice is to contact a lawyer because Ford is not going to stand by their vehicles and admit fault. These vehicles are dangerous and you are risking your life.
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