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Thread: DCT / PowerShift Transmission Update TSB Thread Reply to Thread
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Topic Review (Newest First)
Yesterday 02:52 PM
flingwing1969 That is very similar to an issue I had. I took it in and the dealer ended up replacing the clutch pack.
Yesterday 10:58 AM
PratoN
Quote:
Originally Posted by shane_99ta View Post
Then, yesterday, it started acting like it was doing a downshift for 2 or 3 seconds before reluctantly upshifting. Wouldn't let me select "S"port mode to do it myself either. Did this at 3 or 4 stoplights in a row. When I finally got to a place to pull over and turn it off, it went away after the restart... :(
Sounds like a problematic transmission control module. There are known problems with them and Ford has extended the warranty to 10yr/150k miles. I would definitely go to the dealer for a problem like that.

You might also require a new clutch kit to cure the shuddering problem. Best of luck.
Yesterday 09:27 AM
shane_99ta Calling my dealer today for service. Transmission has been shuddering sporadically under light acceleration with load (passengers, or AC running).

Then, yesterday, it started acting like it was doing a downshift for 2 or 3 seconds before reluctantly upshifting. Wouldn't let me select "S"port mode to do it myself either. Did this at 3 or 4 stoplights in a row. When I finally got to a place to pull over and turn it off, it went away after the restart... :(
03-24-2015 10:43 AM
FordService
Quote:
Originally Posted by Rpiper66 View Post
Hi Meagan, I don't have an appointment yet but will be visiting the dealer this week to start the process for a refund for a TCM that I paid to have replaced. According to Program 14M02, I should receive a refund.
Thanks for the follow-up! :)

Meagan
03-23-2015 06:10 PM
Rpiper66 Hi Meagan, I don't have an appointment yet but will be visiting the dealer this week to start the process for a refund for a TCM that I paid to have replaced. According to Program 14M02, I should receive a refund.
03-23-2015 02:44 PM
FordService
Quote:
Originally Posted by Specialstech View Post
...My wife's Titanium shakes and shudders when rolling along at 30-35 mph and you try to accelerate, say when making a lane change that requires a quick burst or acceleration from a stop. I have tried to analyze this trouble and here is what I have noticed: when the outside temp is colder ( 50 degrees and below) the drive is close to normal. When the outside temp is 70 and above, or, the car has been on the highway, city driving is problematic. I've tried using the accelerator the same as I would on a real manual with inconsistent results. When the car is rolling along with gentle accelerator, the clutches should be fully engaged, so why does the car shudder and shake in first or second gear. These symptoms didn't appear for the first 5k, so, did the car "learn" to behave incorrectly? I would think it would drive abnormally at first and get better after the "learning period", but, the reverse seems to have occurred on my car...
How's your wife's Titanium been since your post? I recommend heading to your dealer, if you haven't already. Once you have an appointment set up, please send me a private message with your VIN, mileage, best daytime phone, full name, and dealer name/location.

Quote:
Originally Posted by Rpiper66 View Post
TCM replaced on my own dime about 20,000 miles ago. Now during low speeds, 5-20 moh, whining/whistling sounds coming from transmission. Momentarily stops between shifts so I'm pretty sure it's trans related. Kinda sounds like a supercharger...
Anyone else?
Have you had a chance to visit your dealer? The only whistling you should hear is people admiring your ride. ;) Please let me know if you have an appointment set up, along with your mileage, and I'll see how to best assist.

Meagan
03-21-2015 03:47 PM
sailor mishka - updated parts don't get installed unless there is a demonstrable problem for repair under warranty.

That said, you shouldn't end up paying ANYTHING for repairs done under warranty.

You only owe for diagnostics IF you request diagnostic work beyond a simple check over to confirm the issue (like the test drive with service mgr. mentioned) and either no repairable problem is found OR the repair work is NOT covered by warranty.

Repaired under warranty = no diagnostic fee.

MANY Dealers are covering costs by charging a "diagnostic fee" on ALL work performed. As a general rule, this is not allowed under law for any product warranty unless specified in the original warranty documents. I wouldn't agree to any such fee unless it is noted that it would NOT apply to a repair covered under warranty.

Case in point - a Honda Dealer charged my Wife a "diagnostic fee" for a second replacement on a broken window regulator covered under warranty. NO agreement to pay such in advance. DID get the refund once I challenged the charge. Their contention that "we charge a diagnostic fee on all work performed" simply didn't apply, as NO work beyond the warranty covered work was performed. (diagnostic pretty simple, motor ran when switch moved & the window didn't move from it's halfway up position)
03-21-2015 02:56 PM
Rpiper66 TCM replaced on my own dime about 20,000 miles ago. Now during low speeds, 5-20 moh, whining/whistling sounds coming from transmission. Momentarily stops between shifts so I'm pretty sure it's trans related. Kinda sounds like a supercharger...
Anyone else?
03-21-2015 08:46 AM
mishka
Quote:
Originally Posted by suss6052 View Post
There has to be a demonstrable problem since this particular Field Service Action isn't actually a repair procedure, but actually a warranty extension on the effected components.
Well, before Ford "extended the warranty", there was a "TSB" out for cars built in October 2012 (my build date), I don't recall the name but something to do with shift forks and harsh downshifts. I figure if that is still an outstanding issue for my car (I have never gotten it checked so it might be fine), that would be reason enough to just put in the new design clutch pack under warranty...
03-19-2015 11:45 AM
FordService
Quote:
Originally Posted by mishka View Post
Hello all. haven't posted in a while. I am trying to get the new clutch pack under warranty because now the car shifts much slower and there is a high pitched grinding noise any time i give the car throttle. Also the downshifts can be very harsh. I had received the letter from Ford extending my warranty on it. my car has 38,000 miles on it. I also mentioned the display screen update I wanted; the menus load slowly.
I just called the ford dealership in town in Virginia and spoke with a Technician who asked me what my car was doing, and after I explained the symptoms he told me it would be $90 to check each individual problem and then see if my warranty covers each. He also said that for my appointment next week I will drive my car with the Manager to show all the problems I'm having with the car, and if the Manager confirms there is a problem then the technicians will take over.

My question is why can't they just do an all-around check up and then charge me for the work that needs be done? Can't they just look up my VIN# for all the issues? I was afraid to ask because I felt like I was having to defend why car needed maintanence.

Can anyone look up my VIN# for me and see what I need? thank you very much
Hi mishka,

I can check out some additional assistance. Just PM me your VIN, mileage, best daytime phone, full name, and dealer name/location, along with the date of your appointment next week.

Meagan
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