|02-15-2017 12:38 PM|
^^^ Any details? Didn't have any contacts at the time to know anything of that.
Techs being Dealer employees, all I can assume is some directive/recommendation on staffing.
|02-14-2017 09:51 PM|
I should go on record as agreeing with most of what is posted in the OP, it's just that it does not fit for squat in todays' world. Blather now with no meaning.
In our case Ford proper and its' dealers have some serious issues with each other and I personally see no end to it for the foreseeable future. Telling customers to dealer shop will be shortlived when they find out how bad so many of them truly are. A few are exceptional but the rest like with everything else will drag them down. Ford the Corp. brought much of this on themselves when they self-gutted the service depts. of their better help in the '90s by cutting their wages so radically.
|02-14-2017 09:35 PM|
As well, back when I did it the service writer was commonly picked from the best mechs in the shop. No way would I tolerate one that was 'generally non-technical', what would be the point? A non-techie creates an additional worthless layer there, you need someone as well who can weed through customer lack of knowledge and quick to save untold amounts of dealer cash right off the bat. Yet he has to have excellent customer service skills too, hard to find. I remember the top guys fighting over who got the position next at the GM next door, the pay was pretty good back then and I suspect that is part of the worthless layer reality now, or crap pay for the job as compared to what it used to give.
So now all you get is a kiss-your-butt guy who really knows nothing. Great as a first true impression of a shop. NOT. I note as well the OP writer had issues with that part of the job. He doesn't detail which part though.
|02-14-2017 09:30 PM|
And franchise locations are trained or should be to exact manufacturer specifications. To try to divorce the major company from the dealers, well I personally see a problem with that past a certain point. We have little use for a manufacturer that in effect by that type of pronouncement has nothing to do with its' own manufactured products after the fact.
It's like Walmart telling you they no longer have anything to do with a bad or defective product once it gets sold. That's the mark of a business you want no doings with. They can sell you worthless product all day long to then say they have nothing to do with it, but the fact is, they distribute it and as such put their name on it right along side that of the manufacturer. If they have a problem with that then they should quit the business they are in.
When Walmart for example has told me that and I come back with what I just posted they change pretty quick, and even faster when I start talking about deceptive trade practices and such, for that is what that is.
Cars get sold partly based on the public perception is that the bigger corporation backs the dealer repair, it potentially becomes fraud to then try to divorce the two as not responsible to each other after a sale.
ALL sellers of product associate themselves with that product and by extension the quality of it. If the Ford Corp. wants to not be associated so closely with their dealers then they need to give up much of the clout they hold when claiming how long the vehicles last in advertising, as then much of that will be due the dealers rather than Ford proper. And you absolutely can bet that any 'rogue' dealer who took that literally to then claim HIS dealerships alone have better reliability than Ford the Corp. does, well, that guy would be a dealer for about 50 seconds before they changed that.
One best be d-mn careful when asking the public to separate the corporation and it's dealers in their minds, that could be some back-stabbing, major trend changing stuff if it truly sunk in.
Myself, if someone tries to convince me to separate dealer and corp like that???..........it's a sign I need to go to another manufacturer who will at least lie to me to say they are all cut from the same cloth.
I see any other way of looking at it as business again doing what it does best now, trying to squirm out from under what have historically been viewed as their normal obligations when selling to the public. What fool wants to buy an object that being defective then puts him into a war between two companies both pointing the finger at each other?
If dealers are not pleased with Ford's performance as far as car reliability now they should gang up and tell them.
If Ford has issues with poor dealer performance then dump them rather than still accepting that they sell lots of their cars. Or otherwise shut up.
Trying to teach us to swap dealers left and right is only doing more of what they do, avoid fixing the TRUE problem and dumping it on the common man as his 'lack of understanding of "how it all works" '. Ergo, force HIM to solve an issue that should be the corporations' alone.
We the general public already have a pretty good idea of what getting the royal screwjob is really all about, we need no lessons in it.
|02-14-2017 06:49 PM|
Missed this one when it was fresh, well written & useful.
Made it a 'stickie' in General Car Chat for more visibility than in General Tech Chat with a permanent redirect.
I could grump that Walmarts are company stores, but there are plenty of other franchises around to make the point. Even your local Mickey D's is likely a franchise store.
|02-14-2017 04:15 PM|
|09-20-2013 09:04 PM|
|12-16-2011 01:52 AM|
|st falcon||Great post, so often the driving public only gets to see the service bay door, and then a bill at the end of it all (or a warranty receipt i guess) Well written too. BUT, there are now 80 mph speed limits on interstates in rural TX lol! :)|
|11-16-2011 12:51 PM|
|11-16-2011 12:45 PM|
|coldbear||My service writer at the nearest Ford dealership is a lady that knows more about the current autos than any men. She's 50 yrs. young and has been in the buisness for 30 yrs. She has saved me hundreds of dollars on parts that were not needed. Also the labor for installations. This is the reason I prefer this dealership because of their honesty. Buy most everything through thir parts dept. too.|
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