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Topic Review (Newest First)
06-23-2016 04:03 PM
Woodster
Is the Ford Replacement part same as before ?

Quote:
Originally Posted by FordService View Post
Hi boudreaux,

When was your most recent dealer visit? If you decide to have this repair completed at a Ford Dealer, please send me a private message with your VIN, best daytime phone number, full name, and dealer info. I'll be happy to check out some options.

Meagan
Is the FORD steering rack the exact same as that it came from originally ?
In other words can I expect to spend a couple grand every few years ?
06-22-2016 08:39 PM
crawl234 I had the same issue, warning steering assist failure. Pull the car over, turn the car off open the door to make sure that it completely turned off. It worked about 15 times over the years, and I work 6 days a week, so I did not have time to deal with the dealership . The power steering finally went out completely. I take it to ford, they told me there was nothing they could do because my extended warranty ran out at 100,000 miles. I had just gotten to 130,000 miles and had been fighting the car the whole time. So, they called me said it would be $1600 for just the part and that there was only one available in the us, so it would take some time to get the part in. I was not offered a rental, because none were available. Thanks to all my friends, I was able to get a ride to work and then back to the dealership. When the service manager called, and asked me what to do with my car, I told him to put it in the parking lot and that I would pick it up later. I was told that it was hard to steer the car, my only reply was that I'll pick it up later. I found the unable part online for $100 and installed it myself on the ground in my garage on a 100 degree day. It took me 9 hours because I'm not a Ford mechanic, but it is working better than day I purchased the car, I can turn it with my pinkie finger while stoped. I am so disappointed by Ford, shame on you. Your sales guys even tried to sell me another one while I was there, said I could trade it in on an new one. I just left.
06-10-2016 12:19 PM
boudreaux I went to the dealer Yesterday. I sent you a PM.
06-10-2016 12:09 PM
FordService
Quote:
Originally Posted by boudreaux View Post
I've got a 2014 Focus SE Hatch with 46k miles on it and I've got the Steering Assist Fault, Service Required warning coming on on occasion now too, with loss of power steering. Took it to ford and got the same ~$1700 estimate. The warning has come on 4 times and I can clear it by turning the car off and back on. It has gone about 800 miles since the last time it did it 3 weeks ago but did it again this week. Still deciding what to do about it, it's hard to believe Ford engineers came up with this non-serviceable part that costs large fractions of what the vehicle is worth. Plus if they just replace it with the same EPAS it looks like it's going to happen again and again.
Hi boudreaux,

When was your most recent dealer visit? If you decide to have this repair completed at a Ford Dealer, please send me a private message with your VIN, best daytime phone number, full name, and dealer info. I'll be happy to check out some options.

Meagan
06-09-2016 03:14 PM
Woodster Just got my car back. My dealer Waconia Ford in Waconia, MN did a great job, including service advisor Ashley. They gave me a free loaner and were empathetic to my problem.
It cost $1555.00 with obviously new Ford parts. Pretty sad the FORD didn't give me the parts and that I pay labor only for this failing part. I would imagine a couple of serious injuries (could have easily happened to me) or a death would get their attention more than Joe average customer having the problem and knowing that my attorney fees would quickly escalate past the price of repairing it. Ford really needs to try harder/do better as I was likely going to buy a new ST...but now...not so much.
06-09-2016 02:48 PM
boudreaux I've got a 2014 Focus SE Hatch with 46k miles on it and I've got the Steering Assist Fault, Service Required warning coming on on occasion now too, with loss of power steering. Took it to ford and got the same ~$1700 estimate. The warning has come on 4 times and I can clear it by turning the car off and back on. It has gone about 800 miles since the last time it did it 3 weeks ago but did it again this week. Still deciding what to do about it, it's hard to believe Ford engineers came up with this non-serviceable part that costs large fractions of what the vehicle is worth. Plus if they just replace it with the same EPAS it looks like it's going to happen again and again.
06-03-2016 11:39 AM
Woodster I am extremely pissed and dissatisfied with FORD's response to my problem and unwillingness to take responsibility for INFERIOR product. Had the catastrophic steering failure happened to an inexperienced or weak driver, it would have caused an accident in my car. The diagnosis and fix is to replace the rack and pinion steering rack that includes the electric assist steering box. Cost to me @ 59,040 miles. $1700 !!!
NOT ACCEPTABLE. My Ford Claim number is #9678282. The Ford Service Rep I talked to @ 1-800-392-3673 was SHANNON. She said the FORD was unwilling to cover any of it. Total Bullxxxt!!
06-02-2016 02:38 PM
mjb457 Ok As I have posted before--Ford won't acknowledge this issue-mine was a corroded main connection- it took a diligent mechanic to figure it out---my cost was my ESP copay---(my dealership is VG--service writer excellent-he didn't laugh) I also had a rental over night-it took awhile to figure it out. The steering is electric& controlled by electronics-when not working it's like an old car with manual steering-even tougher.
06-02-2016 01:34 PM
Woodster
Dangerous Steering Problem: 2013 Focus SE/Hatch/59,100 miles

I am a new member, I am no stranger to automobiles or working on them as I grew up in a family automotive business in Eden Prairie, MN.

My 2013 Ford FOCUS SE/Hatch/Automatic with 59,050 miles on it steering intermittently LOCKS UP while driving !. It first happened while teaching my 15 year old daughter how to drive this weekend. She has driven it many times and we almost were put into oncoming traffic as it locked up right after her correcting normal lane drift. Needless to say I was more than a little upset. It seems that whatever the normal locking mechanism (when in park and key turned off) is trying to lock the steering while driving. It makes a very strong clicking noise and can be overcome by a strong adult male but is EXTREMELY DANGEROUS. I called the local Ford Dealer talked to Service and you would have thought I was speaking French, he acted like he had never heard of any service problems with 2012-2014 Ford Focus. Apparently he has no access to the world wide web that is so popular these days. I NEED HELP ! Any suggestions and how long is factory warranty on steering components?

Update: I took it to Waconia Ford in Waconia, MN: Very nice response and act of concern and gave me a loaner vehicle. Their Service Manager put in a
claim (I have the number) and Ford flat out refused to help in any way

The estimate to fix is $1613. These parts should not fail and make it unsafe to drive at 59,000 or even 159,000. UNSATISFACTORY Ford

FAIL
04-25-2016 07:55 AM
mjb457 I over weekend just lost my power assist at 61k miles -third time.... dealer found connection issue at main junction box-repaired.
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