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Thread: 2012 Moon roof leaking Reply to Thread
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Topic Review (Newest First)
09-07-2012 07:56 AM
buyusa
Maybe all moonroofs don't leak?

Quote:
Originally Posted by blank102 View Post
No leaks so far.
Good to hear this is not happening with all Focus moonroofs.
08-31-2012 08:19 PM
blank102 No leaks so far.
08-31-2012 10:00 AM
FordService
Quote:
Originally Posted by buyusa View Post
Can you PM me with a contact name and number. The Customer Operations Manager I spoke with couldn't answer my questions.
I don't have contact info for anybody other than the CSM. I recommend calling our Customer Relationship Center at 800-392-3673 or clicking this link to submit feedback: https://secure.corporate.ford.com/fo...rdMotorCompany.

Thomas
08-30-2012 11:48 AM
buyusa
Quote:
Originally Posted by FordCustomerService View Post
Our Customer Service and Operations Managers are best to assist in this regard. I recommend checking with them to see what the next steps are.

Thomas
Can you PM me with a contact name and number. The Customer Operations Manager I spoke with couldn't answer my questions.
08-30-2012 10:18 AM
FordService
Quote:
Originally Posted by buyusa View Post
I'm not sure the Customer Operations Manager read the lengthy PM I sent to Ford Customer Service.

The first dealer I went to did NOT say it was operating normally. I explained this again to the Customer Operations Manager. This is why the service manager sent me to a body shop to fix the problem. And back to the body shop again to correct the problem. The only problem I had with the body shop was that they wanted me to not inform Ford if the fix didn't work, but come directly back to them. The fix didn't work. Now leaked worse. The second dealer said "all moonroofs leak" before he even looked at the car. Very inappropriate remark and not true. The third dealer said it is normal.

The Customer Operations Manager could not answer these questions:
If this is a normal operating condition of the vehicle, if it is operating as designed, why did the first dealer try to fix the defect? twice? Does Ford Motor Company agree with the second service manager, that 'all moonroofs leak'? If this is considered normal, is there a parameter, a measureable amount of water that would be considered acceptable? If Ford Motor Company knows that the moon roofs leak, why is the customer not informed before purchase? I could have had the option to purchase a Focus without a moon roof if this had been disclosed...

Thomas any suggestions as to who could answer these questions?
Our Customer Service and Operations Managers are best to assist in this regard. I recommend checking with them to see what the next steps are.

Thomas
08-29-2012 11:02 AM
buyusa
???

Quote:
Originally Posted by FordCustomerService View Post
I see that your dealers said it's operating normally. Did you receive the confirmation e-mail from our Customer Relationship Centre?

Thomas
I'm not sure the Customer Operations Manager read the lengthy PM I sent to Ford Customer Service.

The first dealer I went to did NOT say it was operating normally. I explained this again to the Customer Operations Manager. This is why the service manager sent me to a body shop to fix the problem. And back to the body shop again to correct the problem. The only problem I had with the body shop was that they wanted me to not inform Ford if the fix didn't work, but come directly back to them. The fix didn't work. Now leaked worse. The second dealer said "all moonroofs leak" before he even looked at the car. Very inappropriate remark and not true. The third dealer said it is normal.

The Customer Operations Manager could not answer these questions:
If this is a normal operating condition of the vehicle, if it is operating as designed, why did the first dealer try to fix the defect? twice?
Does Ford Motor Company agree with the second service manager, that 'all moonroofs leak'?
If this is considered normal, is there a parameter, a measureable amount of water that would be considered acceptable?
If Ford Motor Company knows that the moon roofs leak, why is the customer not informed before purchase? I could have had the option to purchase a Focus without a moon roof if this had been disclosed.
-----------------------------
This is the reply from the Customer Operations Manager (left off Heather's last name):
As stated in our conversation, I am e-mailing you regarding the moon roof leak concern. As of your recent diagnosis from Helfman Ford, it has been determined by the dealership that the concern you are experiencing is working as designed. We do always advise if the concern has get worst, to make an appointment with the local dealership for them to readdress the concern to see if anything has changed from the previous diagnosis.

I hope you have a great day.
Heather ____
Customer Service Manager
-------------------------------

Thomas any suggestions as to who could answer these questions?
08-29-2012 08:22 AM
FordService
Quote:
Originally Posted by Ox-y-GenIII View Post
...But anyways my phones spell check isn't recognizing moonroof as one word. Sunroof is recognized as one word. Ahh im confused now. haha.
It sounds like you need to save the word moonroof on your phone!

Quote:
Originally Posted by buyusa View Post
You do not have to get a flashlight to see the water coming in through the moon roof on my vehicle. I can reach up and catch it with my hands. Yet, so far, I have had no safisfaction in four attempts to get the leak corrected. In fact, it is leaking much worse now than when I originally purchased the vehicle. I owned a Chevrolet with a sunroof and had no leaks at all, so the explanation that 'all moon roofs leak' is unacceptable. Ford Customer Service has been very frustrating.
I see that your dealers said it's operating normally. Did you receive the confirmation e-mail from our Customer Relationship Centre?

Thomas
08-28-2012 12:38 PM
buyusa You do not have to get a flashlight to see the water coming in through the moon roof on my vehicle. I can reach up and catch it with my hands. Yet, so far, I have had no safisfaction in four attempts to get the leak corrected. In fact, it is leaking much worse now than when I originally purchased the vehicle. I owned a Chevrolet with a sunroof and had no leaks at all, so the explanation that 'all moon roofs leak' is unacceptable. Ford Customer Service has been very frustrating.
08-20-2012 12:24 AM
Ox-y-GenIII Exactly why I didn't buy my Focus with the moon roof. My last car had issues after 12 years of age. Haha.

But anyways my phones spell check isn't recognizing moonroof as one word. Sunroof is recognized as one word. Ahh im confused now. haha.
08-19-2012 09:22 PM
buyusa I have water dripping in at the moon roof also. I'm getting some mixed responses from Ford as to whether this is a leak or a design issue. I have previously owned a Chevrolet with a sunroof and had absolutely no problem.
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