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Topic Review (Newest First)
09-15-2014 03:15 PM
kickstand
Quote:
Originally Posted by Garzilly View Post
Thanks. Needless to say, it's been a frustrating experience.

The latest update from the dealership, is basically that they've "never seen this type of failure," and their entire service department has watched my video. Not very comforting at all. They've apparently been on the phone with Ford engineers who've instructed them to take my driver's seat off, and take a look at the wiring harness as they think it might be a "wire chafing" issue, causing some kind of short.

Again, they're not confident at all with that diagnosis, and are basically just doing what Ford have told them to do. Oh yeah, since the wiring harness isn't part of the power-train, and my bumper to bumper warranty is up, I have to pay the $410 to have them tear my wiring harness up.

Even then, they could tear it apart, and have it be another issue - they stated because of the work required to look through the harness (they quoted 8 hours), they can't "write-off" the labor, and I'll have to pay for it, even if it isn't the wiring harness. Tell me how that makes sense?

I'm still waiting on the promised call from the Houston regional service manager, who I was told would call me before 5pm yesterday..
Screw that!!!! I wouldn't pay a penny, these issues these cars are having are design, development and engineering issues all the way around, there is NO reason what so ever a catastrophic failure and a SAFETY issue like that should fall on the customer.

I'm not surprised you aren't getting the phone calls returned as promised by ford customer service, it's very disappointing the way they are treating people over these piece of junk cars. The sad part is they are "good little cars" for what they are (When they work), but they don't deliver as promised and they are riddled with personal safety issues from bumper to bumper.

Quote:
Originally Posted by ronkoe View Post
Hey Garziiia I would not pay a dime. Talk with a Ford Rep. When I first got my Focus I had problems with the interior lights, before the shudder problem started. Without going into detail they finally fixed it. I believe the problems these Fords are having are all related. Makes me mad having bought a new car and having to deal with this &^%$. They know about the various problems and should just fix it for free and make you happy, and safe.
Agree 100%
09-11-2014 06:32 PM
ronkoe
Problems

Hey Garziiia I would not pay a dime. Talk with a Ford Rep. When I first got my Focus I had problems with the interior lights, before the shudder problem started. Without going into detail they finally fixed it. I believe the problems these Fords are having are all related. Makes me mad having bought a new car and having to deal with this &^%$. They know about the various problems and should just fix it for free and make you happy, and safe.
09-11-2014 11:57 AM
FordService
Quote:
Originally Posted by Garzilly View Post
...I'm still waiting on the promised call from the Houston regional service manager, who I was told would call me before 5pm yesterday..
I've reached back out to your CSM to request a call to you today.

Meagan
09-11-2014 02:57 AM
sailor Driver's Seat???

I'm lost now myself, would love to know what connection that might have.

Paid a Ford shop to tear through the dash looking for a short at the radio when the issue was a fuel pump fuse (didn't find out 'till afterwards the idiot was doing that). Got the $ back a year or so later when the real problem they fixed at the tank plate for the pump was a recall & prev. repairs were covered. Why obvious wiring wasn't checked first? Idiot said "everything is connected, all part of wiring". (Wife's Probe)

I'd want to know what they're thinking of looking at & what connection it has to the issue after our own experience with "electrical troubleshooting" gone amok at our expense.

P.S. - did see one now that "under seat harness" is mentioned as not being the fix.
09-11-2014 02:03 AM
Garzilly
Quote:
Originally Posted by sailor View Post
I doubt it'll make you feel any better, but there isn't a 'log" avail. through any of the on board engine/transmission control computers. Hard fault "codes" in memory are only set in particular circumstances, not every time the light may come on, and even then they're only an aid to diagnostics.

Some members with intermittent issues have had a recording unit plugged in by a Dealership that can record more info. when it's button is pushed at the time of a problem occurring, that CAN sometimes give more useful data.

TCM problems are a common cause of your problem, but it's also occurred in cars with manual transmissions with multiple other causes.

Wish we could help more, it's never good when something doesn't work properly.
Thanks for the insight into the logging mechanisms.

My dealership has apparently "never seen this type of failure before," and they claim they've replaced a whole lot of TCMs. We shall see.
09-11-2014 02:00 AM
Garzilly
Quote:
Originally Posted by kickstand View Post
Good luck Garzilly, I have had MASSIVE issues with the incompetence of Ford Customer Service, well above Meagens head.
Thanks. Needless to say, it's been a frustrating experience.

The latest update from the dealership, is basically that they've "never seen this type of failure," and their entire service department has watched my video. Not very comforting at all. They've apparently been on the phone with Ford engineers who've instructed them to take my driver's seat off, and take a look at the wiring harness as they think it might be a "wire chafing" issue, causing some kind of short.

Again, they're not confident at all with that diagnosis, and are basically just doing what Ford have told them to do. Oh yeah, since the wiring harness isn't part of the power-train, and my bumper to bumper warranty is up, I have to pay the $410 to have them tear my wiring harness up.

Even then, they could tear it apart, and have it be another issue - they stated because of the work required to look through the harness (they quoted 8 hours), they can't "write-off" the labor, and I'll have to pay for it, even if it isn't the wiring harness. Tell me how that makes sense?

I'm still waiting on the promised call from the Houston regional service manager, who I was told would call me before 5pm yesterday..
09-09-2014 06:33 PM
kickstand
Quote:
Originally Posted by Garzilly View Post
PM sent.

The Ford Service rep I spoke to on the phone wasn't very interested in seeing my video I've posted. Maybe you can help him along?
Good luck Garzilly, I have had MASSIVE issues with the incompetence of Ford Customer Service, well above Meagens head.
09-09-2014 05:43 PM
sailor Oh definitely, and it needs a fix.

TCM is a "guess" for this one that could well be the fix, matches other similar cases. It would be nice if the answer was definite & we could give a 100% confirmation, just not possible.

Whatever the issue, please be careful when doing a video. Getting off the road safely is more important than pictures.
09-09-2014 04:08 PM
FelixtheFocus There's a mythology built up around the presence of these codes and gps tracking, and F-1 telemetry and airline black boxes. It does seem hard to swallow that the computers themselves are more powerful than the Apollo program blah blah blah, but don't store any more than sensor codes.

I watched video and I end up agreeing with the ford tech who commented that it doesn't seem as much like a DCT problem as an electrical one. But then I'm not a tech nor do I play one on TV. So I'm just hear to learn as much as I can.

Something in that car is broken, though.
09-09-2014 01:55 PM
sailor
Quote:
Originally Posted by Garzilly View Post
In my opinion, it's worse when Ford claims they can't even pull a failure log via OBD2 surrounding a catastrophic failure such as this.

You're exactly right. Either they're telling the dealer to lie to me and say they couldn't find a log of the CEL, or they're flat out clearing failure logs from the computer to limit their warranty expenses. Either way you look at it, they are clearly doing their customers a disservice.
I doubt it'll make you feel any better, but there isn't a 'log" avail. through any of the on board engine/transmission control computers. Hard fault "codes" in memory are only set in particular circumstances, not every time the light may come on, and even then they're only an aid to diagnostics.

Some members with intermittent issues have had a recording unit plugged in by a Dealership that can record more info. when it's button is pushed at the time of a problem occurring, that CAN sometimes give more useful data.

TCM problems are a common cause of your problem, but it's also occurred in cars with manual transmissions with multiple other causes.

Wish we could help more, it's never good when something doesn't work properly.
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