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|Topic Review (Newest First)|
|03-27-2013 06:29 PM|
|jmcrides03||sounds like old dans up to the same old ish as when i dealt with him|
|03-27-2013 11:49 AM|
Just for those, who are googling assaultech reviews, as I did.
Here is my experience,
I've ordered TEIN coilovers from Dan at November 20, 2012. He told me, that it will take couple weeks to get them from supplier and asked for 100% advance payment.
No problems so far.
December 17, still haven't them in stock. I've asked to add Deatchwerks injectors and fuel pump to get combined shipment..
After payment he stopped replying my mails.
He replied only January 16, telling me that he still haven't coilovers.
I've requested to split shipment, as he told me that he got injectors and pump.
And lost a contact for a two months.
He ignored all my mails, including those, where I've asked for a order cancel and money refund.
Then, through my bank account manager I've claimed those payment transaction as fraud.
That was February 23.
March 08 I've got mail from Danny with two tracking numbers.
Thats all. No excuses, no explanation, just tracking numbers.
For me, it looks like he got his ass kicked by Visa's payment system and finally sent my stuff.
For all those, who are in same situation - both Visa and Mastercard gives you 120 days for claim any transaction as fraud..
|11-30-2010 10:30 PM|
|jmcrides03||i had to wait a month before my stuff finally showed up and in that time i received one email from dan and in that email he gave me a time frame for when id get my parts and he failed to get them to me in that time frame and ignored all attempts at contact for 2 weeks after that . DO NOT BUY FROM ASSAULTECH|
|11-30-2010 10:27 PM|
|jmcrides03||^^ ok but dan had enough time to post stuff on like 5-6 different forums every night for sales and such but he couldnt return a phone call or a message for 2 weeks. after waiting 2 weeks he told me i would have my stuff within a week and after that date passed it would be common courtesy to let me know whats going on. he has time to try and get more people to buy shit from them but dont have time to take care of the people whose money they already have if you want poor customer service you can buy all the parts you want from assaultech but id rather pay the extra 10 bucks and have real customer service i called the shop everyday and left messages asking them to please call me back concerning my order and i sent them emails daily asking the same thing and got nothing i n return. im not saying their crooks i got my parts now but the fact is that they have absolutly horrid customer service. if you want to order something from them try calling them first. what would happen if something was wrong with your order and they sent you the wrong stuff, you cant contact them to get the issue resolved your pretty much SOL. sorry about the long rant but this really angered me and i dont want to see anyone defending them because there is no excuse for the way they do business. p.s. do you realize how ridiculous you sound when you say its a waste of a phone call to inform a customer of their order being delayed. what are you smoking?|
|11-30-2010 08:54 PM|
I know the guys who works there personally and they move a lot of parts at a good price.
Now, they are pretty busy but they return emails or calls when they can. They have a lot of customers, so i would make it a point to call them back or leave messages but they are not crooks by far! The manufacturer of the parts has to inform them if an item is available or not so they have to wait. Instead of waisting a phone call to tell you its not in yet but im trying to get through to the company.
|11-23-2010 09:56 PM|
|jmcrides03||finally got a tracking number parts should be here tomorrow. i still dont know what the issue is with communication but dan said that they just came in today from prothane|
|11-21-2010 09:57 AM|
|jmcrides03||ya online site, they have a shop in alabama|
|11-20-2010 11:25 PM|
|Djzx3||Is that a online site or? I've never heard of assaultech?|
|11-20-2010 08:05 PM|
|jmcrides03||oh im sure i will get my stuff. if not a visit to their shop will be necessary lol its just the fact i wanted to make a review so everyone knows to stay clear of assaultech. very poor business|
|11-20-2010 05:09 AM|
|Djzx3||Yup or top speed^. Send them a bill and attachment saying contact before **/**/** or you wish to end the transaction, If still no response send again but saying on this date I will file a fraud report with your credit card company or pay-pal,whatever you used.|
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