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Topic Review (Newest First)
04-03-2015 03:32 PM
mattbraafhart I know this is an older thread but I think it's relevant to add, My 2010 SES with 41,000 miles just got diagnosed with this same issue, leak around timing chain cover, the fix is the front end engine crankshaft seal kit, lots of labor, estimate total $1,000. Ford 5 year warranty expired two months ago, I'm still in talks with Ford Warranty to see if it's covered. This car has never sat parked without being driven for more than 3 days so seals drying out doesn't make sense. I bought this Focus new from the dealer the only miles that were on it were the miles to drive it from one dealership to the one I bought it from. It has been well maintained, all recommended regular maintenance has been performed on time. The car is used to drive to work daily, run errands, pick kids up from school, all city residential short trips, work is 1 mile each way. I bought this focus as a fun to drive low/easy maintenance alternative to a toyota corolla or honda civic which in 2010 the focus was by far the more lively of the bunch. I expected it to easily make it to 200K without any major mechanical issues, I had a 2005 Focus ZX4 SES which had no major issues through 100K and figured this one would be as good or better.

My concern is if this is happening now, what's next, what else might be wrong with this car or perhaps all models from the facility where it was assembled?
05-06-2013 11:28 AM
Originally Posted by DerrekForreal View Post
PM Sent - Thanks Crystal!
Hi DerrekForreal,

I received your PM and responded; check out your inbox for my message. :)

05-06-2013 09:42 AM
Originally Posted by FordCustomerService View Post
This is fantastic, DerrekForreal! If you'd like me to make your feedback "official", send me a PM with your name, phone number, and any details you'd like me to include about your experience. I'll document this in our system under your dealership's name.

PM Sent - Thanks Crystal!
05-03-2013 12:28 PM
Originally Posted by DerrekForreal View Post
...I am once again a very happy Ford Focus owner!!
This is fantastic, DerrekForreal! If you'd like me to make your feedback "official", send me a PM with your name, phone number, and any details you'd like me to include about your experience. I'll document this in our system under your dealership's name.

05-03-2013 09:44 AM
DerrekForreal Thanks Sailor!

I truly have to give a lot of credit to the dealership - they really made some things happen.

All I want to do is drive my new car!!
05-03-2013 09:18 AM
sailor Nice to see things worked out well for you!

I'm guessing that even if all the issues were resolved, and no problems surfaced in the next year or two, you still wouldn't have "trusted" the car & constant worry about what might go wrong is hard to live with. Especially when the whole point of buying it was to avoid that type of worry.

Enjoy that nice new car, and once again...

05-02-2013 10:08 PM
DerrekForreal To everyone on FF:
Thank you for your curiosity & support. Thank you for listening to my problems (and my complaining). I truly appreciate this online community created from the love for a car!

To Countryside Ford of Columbus, WI:
Thank you to everyone I dealt with today. Never have I received such superior wonderful customer service from any company - much less a car dealership. They now have a customer for life!

Dan Fox the owner deserves a special note of recognition; never have I met a better person. Props out to my sales person, Paul, for setting up this meeting to rectify the situation.


It was agreed that mistakes happened (we are all human; we've all made them). It was agreed that I was not satisfied or happy. It was agreed that I no longer wanted my car due to the fact I could not rely on it, and it was still having issues.

Although I never had plans to purchase a new car, Dan Fox made me a GREAT offer I could not refuse; no one would have. I am happy to say I am now the proud owner of a 2013 Focus SE w/ Winter package, 5-speed, Sterling gray.

The deal I got, coupled with the 'bend over backwards' customer service I received is what every dealership should strive for. There is not another dealership I can think of that would have gone so far above and beyond to please a customer.

I am once again a very happy Ford Focus owner!!
05-02-2013 04:30 PM
amc49 Yes, I'd like to hear the result as well. The overlying system now in place that even contacts new owners here onsite shows how much of a problem individual dealer performance is to Ford. They have a mucho major problem getting dealers to not seem like either idiots or crooks it appears.
05-02-2013 08:14 AM
Monoblanco Derrek -

Please give us an update on this facinating scenario.

Where is Ashley now that you need her????

This dealership clearly has an untrained and unsupervised service department. If you have a FoMoCo warranty, you should be able to go to any Ford dealer to have future repairs done. Were I in your position, I think I would bite the bullet, pick up the car when fixed, and never go near that dealership again. I'd have a late model, low mileage, car with a brand new engine and a three year warranty on the engine at least. If you do not have a warranty that allows you to pick and choose your repairing dealer, then I think you're on the right track.

Good luck,
04-30-2013 01:19 AM
FocusGhia Wow cant believe the incompetance you have encountered with your garage. As for the revs being caused by an "alternator" plug I still think they are a mile off......yes the intermittent battery light could be due to the alternator BUT your high fuel usage combined with high revs and failure of the new engine to drop revs when depressing clutch sounds more like an "unmetered air" problem (loose/split hose) in the system....possibly caused on refitting engine. In any case if the garage could not change a simple crank oil seal then I wouldn't be all that confident that they can install an engine correctly.

Good luck.
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