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Topic Review (Newest First)
04-24-2013 03:36 PM
FordService
Quote:
Originally Posted by kylet11 View Post
Still no progress and ford canada and my dealership aren't doing anything to help me! this is the last ford i will ever own!
Hi kylet11,

Since you live in Canada, I want to get your information into the hands of my contact at Ford Canada. Send me a PM with your VIN, dealer, mileage, daytime phone number, and full name. I'll ensure your concerns are brought to their attention.

Crystal
04-23-2013 09:15 PM
kylet11 Still no progress and ford canada and my dealership aren't doing anything to help me! this is the last ford i will ever own!
03-28-2013 11:49 AM
kylet11 Yesterday I was turning to go to an on ramp to get on the highway when I lost all transmission and it sounded like it was in neutral and when it kicked in it shaked violently and made the same noise.

2 weeks ago I took them for a drive to listen for the noise and studdering and after a little bit of driving they heard the noise, and then went on to say it was the strut and that they would order it in and it should only take a couple days. 2 weeks later they called and said it was in and book an appointment for today. I told them about what happen the day before and said they would have some test drive it. 5 hours later I come to pick up the car and find out it took them 2 weeks to order in a bearing for the strut and they said they couldn't hear anything wrong with the transmission when driving it so I went back out to show them, but they said they hear anything and told me to just keep driving it till the problem gets worst so they can hear it because until they hear it they can't do anything about, and I asked about the safety concern because I lost transmission driving into an intersection and they respond by saying thereís nothing they can do till they can hear it. So after fighting with them they finally said they would get a mechanic that specialise on transmissions to take it for a drive next week. So basically then there probably going to tell me the same stuff over again Iím getting so fed up with ford......
03-26-2013 02:49 PM
kylet11
Quote:
Originally Posted by PratoN View Post
Jesus H. Tap-dancing Christ - I love your dealer. I should move to Nova Scotia!

I'm at 48k miles now and there are several repairs that I would have liked to have gotten taken care of while it was still under warranty but kept saying "I'll worry about that after my clutch gets fixed."

...but my clutch was never fixed. So now I have a car out of warranty with back seat leather not properly attached, a rattling passenger seat, and I think I have the steering wandering issue (but I'm not positive yet) because although it's not hard to change directions, it never tracks straight forward. I'm going to get an alignment first.
That sucks that what i dont want to happen to me! and i also have a rattle in my passenger seat only happens when theres no one in the seat
03-26-2013 02:46 PM
kylet11
Quote:
Originally Posted by pozi240 View Post
It is sad that your local dealer is treating you like this, if you ever make it down to Halifax, stop into Steele Ford (ask for Trish at the service counter or the service manager, Lynn). I had LOTS of minor issues with my 2012 SEL last year (headliner replacement, back seat replacement, dash realignment, taillight replacement, steering rack replacment, steering wheel trim replacement MFT replacement and most recently new DCT clutch packs, seals and actuators), and now I finally love my Focus. Steele was extremely nice to us and bent over backwards to make the car right (after trying several reflashes of the DCT TCM, they opened up the tranny to see the leaking oil without me prodding them), and it finally is. They are very patient with the issues on the new Focus (not once have they ever said to me "its normal" or "they all do that"), and they have "fixed" several of them now and most have gone away happy again. I have almost 60k on mine, (I have a long commute to work), but, I can't remember the last time I got LESS than 550km to a tank (normal for us 65%/45% hwy/city mix is around 650km-700km a tank). The key for really good mileage in this car is no hard accelerating and I keep the cruise set at 102km/hr and no higher on the highway.. I found that even 110km/hr (speed limit) I would drop considerably in mileage. I hope you try another dealer and you get yours sorted out, it was a trying first year of ownership, but my dealer kept my hopes up and it has paid off... for us anyway.
Thank you for all that information i may have to take a drive down to see if they will do anything for me because this dealership right now seems to just trying to brush everything off
03-26-2013 02:42 PM
Kabigon
Quote:
Originally Posted by kylet11 View Post
I recently bought a new 2012 ford focus sel and since i got the car the transmission has been studdering and i only get 400 kms to a full tank and i drive mostly high way and i have 4000kms on the car now. Is it normal that i only get 400kms to a full tank of gas? i took it to the dealer and they said it normal for this car? does anyone else have this bad mileage too? and they also seem like they don't want to do anything about my bad studdering/ noise when taking off. What should i do?
Give your car a good workout.

Try a few 0-60 runs with your foot planted firmly to the floor and see if that doesn't improve the clutch engagement.
03-26-2013 02:13 PM
PratoN
Quote:
Originally Posted by pozi240 View Post
I had LOTS of minor issues with my 2012 SEL last year (headliner replacement, back seat replacement, dash realignment, taillight replacement, steering rack replacment, steering wheel trim replacement MFT replacement and most recently new DCT clutch packs, seals and actuators), and now I finally love my Focus.
Jesus H. Tap-dancing Christ - I love your dealer. I should move to Nova Scotia!

I'm at 48k miles now and there are several repairs that I would have liked to have gotten taken care of while it was still under warranty but kept saying "I'll worry about that after my clutch gets fixed."

...but my clutch was never fixed. So now I have a car out of warranty with back seat leather not properly attached, a rattling passenger seat, and I think I have the steering wandering issue (but I'm not positive yet) because although it's not hard to change directions, it never tracks straight forward. I'm going to get an alignment first.
03-26-2013 01:38 PM
pozi240
Quote:
Originally Posted by kylet11 View Post
i can see im not the only one fighting a losing battle, and this is sad.
It is sad that your local dealer is treating you like this, if you ever make it down to Halifax, stop into Steele Ford (ask for Trish at the service counter or the service manager, Lynn). I had LOTS of minor issues with my 2012 SEL last year (headliner replacement, back seat replacement, dash realignment, taillight replacement, steering rack replacment, steering wheel trim replacement MFT replacement and most recently new DCT clutch packs, seals and actuators), and now I finally love my Focus. Steele was extremely nice to us and bent over backwards to make the car right (after trying several reflashes of the DCT TCM, they opened up the tranny to see the leaking oil without me prodding them), and it finally is. They are very patient with the issues on the new Focus (not once have they ever said to me "its normal" or "they all do that"), and they have "fixed" several of them now and most have gone away happy again. I have almost 60k on mine, (I have a long commute to work), but, I can't remember the last time I got LESS than 550km to a tank (normal for us 65%/45% hwy/city mix is around 650km-700km a tank). The key for really good mileage in this car is no hard accelerating and I keep the cruise set at 102km/hr and no higher on the highway.. I found that even 110km/hr (speed limit) I would drop considerably in mileage. I hope you try another dealer and you get yours sorted out, it was a trying first year of ownership, but my dealer kept my hopes up and it has paid off... for us anyway.
03-26-2013 12:34 PM
FordService
Quote:
Originally Posted by kylet11 View Post
i can see im not the only one fighting a losing battle, and this is sad.
Hi kylet11,

Since you live in Canada, I recommend that you reach out to my colleagues at Ford Canada so they can assist you. They can be reached at 1-800-565-3673.

Crystal
03-25-2013 07:43 PM
Focus YBTC
Quote:
Originally Posted by kylet11 View Post
i can see im not the only one fighting a losing battle, and this is sad.

Don't be sad, let it break in and try another dealer if you can.
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