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Thread: Luther Ford in Fargo would not turn on my cruise control. Reply to Thread
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Topic Review (Newest First)
03-29-2013 11:13 AM
OPsDad If Ford or a dealer won't help you with your out-of-warranty car that you own, when you're willing to pay them for the work, then you probably can put the blame on the legal "profession". Just sayin'. Remember, they're the second oldest "profession" and pretty much use the same standards as the oldest.
03-29-2013 09:15 AM
macdiesel That's a whole lot of minutes.
03-28-2013 10:05 PM
Nik00117 This reminds me of a similar story. I was doing a fast delivery for a customer and the customer wanted the car now. And it wasn't detailed/cleaned. I told him we needed another 30 minutes to clean/detail the car. He advised me he didn't have the time so I said "great come back and get the car detailed later" 18 months later he came back with the car being absolutely disgusting. We declined to detail his car cause our 30 minute job would of taken several hours because of the state his vehicle was in, we had promised to detail his car a year and half ago.

You waited 5 YEARS that's 1,825 days 43,800 hours or 2,628,000 minutes! I had just started my sales career 5 years ago. Rules and policies change. Maybe ford insured a new policy "Can't turn on cruise control" 3 years ago. But when someone makes you an offer you can't assume that offer will be valid for 5 years.
03-28-2013 09:47 PM
xpeterbilt387x I like the way Kzoo is thinking this. But more so, I don't think Ford is to blame here because this could happen with ANY, yes one more time ANNNNYYY Manufacture. Not just Ford. Dealers work in mysterious ways, and we all know it. I personally think it may be more so of a money issue. The dealer just wants you to pay x amount of dollars to have said service done. But it could most likely be a liability issue as well. (as stated by Elizabeth) It is a very simple thing and to someone like the OP who just wants it done and over with. yes its a pain over something that seems so stupid. But you also have to try and think more into it before you point the finger at anyone.
03-28-2013 08:17 PM
Kzoo2013Focus You bought the steering wheel from another source, installed it yourself, and then walked into the dealership expecting them to activate it for free? What a tool! Dealers don't work that way. What they told you when you bought it was that if you purchased the cruise control from them they would install it for you. That's how they work.
03-28-2013 08:03 PM
Originally Posted by tmtex View Post
I might use it maybe once a year.
I use cruise nearly every time i drive at some point.
As for Ford recommendation...Liability. They will not want to have any liability in the deal. And if Ford refuses, then the dealer will follow. If there is some item in the kit which makes it a tiny bit safer, then that is where they will go.

Cruise can be very dangerous in the wrong situation. Probably never for the op, but say after he sold the car..
Some folks elsewhere here have complained about 'unintended acceleration' because they choose to never turn cruise off! Well...
Anyway, glad the op could get it working.
03-28-2013 07:03 PM
tmtex I might use it maybe once a year.
03-28-2013 04:36 PM
badazz2010focus some dealerships have problems thinking outside the box I'm sure I could go through 5 dealerships before I actually find someone who knows what they are doing, I dont know if you'd call it advance parameters of the eec computers or not. I dont have cruise either I need to add it if only ford spent some time trolling the forums they might actually know whats up.
03-28-2013 03:03 PM
jamp73 I have issues with Ford because the Dealer said they could do it, and that they would do it, but Ford said not to.
I know they make good vehicles, but why couldnt they just turn my Cruise on? I spent lots of time trying to figure this out.
So far they are unable to tell me why, other than Ford doesnt recommend it, so they wont do it. I want real reasons. The only thing they could tell me is: Parts has a kit for $400.00.
Thats the biggest reason as far as I can see.
My cruise is working great with out the kit. So I'd like to know if their is some kind of safety concern. Ford should share that. Like "Hey dont do that or the computer will fry, or something". Thats why I think its a money thing.
03-28-2013 01:43 PM
rickdarris2004 Don't know that you can really blame them after 5yrs. I can see if they recanted a week after you bought the vehicle, but 5yrs!?! My experiences with Luther Ford have been nothing but extraordinary.
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