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Thread: New Owner (2012 Hatchback SEL): Engine Noise, Parcel Shelf/Cargo Shade Questions Reply to Thread
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Topic Review (Newest First)
03-04-2013 03:29 PM
GhiaFan
Quote:
Originally Posted by mister_eff View Post
Thanks for the replies. My dealer is insisting that the parcel shade is considered optional equipment on the car (which is certified pre-owned).
Thanks.
Wow, the stuff that comes out of some sales peoples mouths is brutal, unless of course you bought from a Honda or other non Ford dealership.
If it is from a Ford dealership, you best as fast and far away as possible and never return.
03-04-2013 03:22 PM
2kwik4u My SE Hatchback came with the cargo cover and 16 miles on it. No indication on the window sticker that it was an option either. I would call shenanigans on the dealer and keep pushing to get them to provide you with one (or the name of the previous owner to call adn harass to get it back).

With that said, you did buy a used car. Which might or might not come with everything the factory installed. Such is the beast.
03-04-2013 09:00 AM
AZfocus2012 If you bought the car as certified pre owned, then I would think it should come with all the standard equipment. I would not take any crap from the dealer. Show them where it is standard equipment and demand they make it right. Possibly Crystal might could help you, I don't know where she would stand on this, but I would have to throw the BS flag on this one. If that doesn't work, you could always open a complaint with the local BBB. That will usually get their attention.
03-03-2013 08:58 PM
silenthill I don't know how it works with a used car, but the parcel shelf IS a standard feature on the SEL trim.

In fact, it's on page 8 of the 2012 Focus source book, right column, under 5-door only equipment: "rear spoiler, rear wiper, removable package tray."
03-03-2013 08:53 PM
mister_eff Thanks for the replies. My dealer is insisting that the parcel shade is considered optional equipment on the car (which is certified pre-owned). The cost of the shade from the dealer is nearly $200, which seems insane to me. I may end up going ebay if I still want it, or else I don't know. Maybe try to just fashion one myself out of wood and some tarp-like material.

The low frequency noise I hear at low speeds seems to be DCT-related, and it seems to be a characteristic thing rather than a problem thing. I've only read a couple pages of the 75 page thread on the DCT. My car is limited to minor shaking/jitteryness at very low speeds, but otherwise the car drives smoothly. I checked the etis.ford.com website and it said "no campaign messages found", so that's supposed to mean that it has the 12B37 update, correct? Would that mean that everything in the car is up-to-date?

I do wonder if adding sound deadening material would reduce the shaking/jiteryness, just because of the extra weight.

Thanks.
02-26-2013 11:24 PM
silenthill As others have said, the parcel shelf is standard equipment on the SEL hatch trim.
02-26-2013 03:12 PM
FordService
Quote:
Originally Posted by mister_eff View Post
Hello,

I'm a new Ford Focus 2012 Hactchback SEL owner. It offered the best combination of price, fuel economy, quietness, and hatchback-ness out there and drove quite nicely...
Hi mister_eff,

Congratulations on your new Focus! I recommend spending some time checking out the goodies available at http://owner.ford.com. You can download free copies of your Owner's Manual, get valuable coupons, and schedule future maintenance appointments.

You should also check out the accessories available for your vehicle here: http://accessories.ford.com/. Just enter your vehicle's information and you'll find the perfect accessories for your Focus.

Crystal
02-26-2013 02:54 PM
kevinxb Did you buy your car used or new? If you bought it used maybe the previous owner removed it and didn't put it back before they sold or traded in their vehicle.
02-26-2013 02:49 PM
Elizabeth
Quote:
Originally Posted by GhiaFan View Post
Your car should have came with this hatch cover
Yes. that comes with the car. if yours was missing, the dealer OWES you.
02-26-2013 01:43 PM
AZfocus2012
Quote:
Originally Posted by Elizabeth View Post
Some of the low frequency rumble is the fact it is a hatch. All hatches are more susceptible to make a deep rumbling sound due to the shape of the interior.
The fact your car is missing that hatch bit which goes from seat to rear covering the cargo space probably makes things worse.
that piece really IS a part of the car. and no way should it be missing.
You are probably right on this, the OP needs to get the hatch cover. With the muffler, rear wheel wells, and exhaust exit underneath or in the hatch area, I can see some low frequency sound making it to the front without the cover in place.
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